Waikanae Beach TOP 10 Holiday Park — Hotel in North Island

We stayed there on a powered site on 28/2/20. The park is lovely and the facilities are excellent. However the same cannot be said for the staff, who were surly and abrupt. On arrival the booking in procedure was long and took about 20 minutes. As part of the booking in requirements, they wanted a copy of my credit card. I questioned this and was told rather abruptly that they needed it "for identification purposes." I refused to give this information because I was paying by Eftpos and because of the risk of unauthorized charges being placed on it. Also the risk of identity theft. I was then asked for a copy of my drivers licence, which I supplied. I was given two security access cards which allowed entry to the facilities. I was required to sign for these (fair enough) and was pointedly told that if I lost them I would have to pay for them. I asked for a shady site. This caused some consternation for the staff member who did not take kindly to the request. The attitude was that I would go where I was put. However, she eventually acquiesced and we got a relatively shady spot. We settled in and my wife then went to do some washing at the main facility, to find all the machines being used by staff. She then went to the laundry close to the office. That was also being fully used by staff. She then went to the office to complain and was told that there was another laundry at the other end of the park. She said. "I have already walked half the length of the park to two laundries and I am not going to walk the full length of it to the other one." She was told that they had had a busy week and the staff had a lot of washing to do. My wife responded."That may be so, but the machines are for the use of guests, so they should at least ;leave one machine free for guests to use." She was then told that staff had a laundry of their own in which to do camp washing and they should not be using the guest facilities. By now my wife was livid. No apology was forthcoming from the reception staff, who showed a total lack of empathy. On her way back to our site, my wife called in to the main laundry and found one of the machines had finished. It had camp washing in it. My wife emptied it into a tub and was then able to do ours. Later that day I was talking to another camper who was a member of the Top 10 Club. He had a similar experience to our when checking in. He said he had stayed at a lot of Top 10 camps and had never before been asked for credit card details. He thought the time the check-in took was excessive. He asked what the cost would be if he lost his access card and was told $1,000.00. If this is correct, it is excessive in the extreme. Those cards cost in the vicinity of $20 to $50. When I checked out, I asked for a receipt for the returned cards, to be abruptly told. "You didn't pay anything for them You don't need a receipt." I responded that as I was likely to be charged for the cards if they went missing, I wanted a receipt to prove that I had returned them. The staff member scoffed at that and in a mocking way, held up the sheet of paper on which I had signed for the cards so I could see her place two ticks in the column that indicated their return. And so ended our stay. As I said at the start,a lovely park with excellent facilities. Sadly it was badly let down by staff with...

This has to be one of the most well equipped holiday park in NZ. from the reception at the gate, to the service provided by staff. each and everyone of you gets a thumbs up. Even the campers seemed happier. This was indeed an asset to new Zealand, and you could feel what integral part it played in the health of the nation. Satellite images would not reveal this cells workings, interior to a body deep within the world pulsating to the likes of happy campers. I ventured here sometime before the new year 2019. Having had quite some experiences in other camp grounds, this one really said something about NZ and I felt the heart beat of the nation in the kiwiness of this place. The nature of experience itself, like complex molecular proteins that are zipped and unzipped, added to, or folded to form arrangements that give rise to strength so too in experiences, broadly speaking, we strengthen human resolve and bolster the human heart. we are indeed much like the cell. While oddly, there are defective things taking place at cellular level, in a way lesser experiences serve to inject a little energy into this cell, I say cell but I mean experience, and when the time comes for a truer experience, then we are normalised and passed into life. This is Wakanae...

Probably an amazing holiday park in the summer at the beach, but we've been to better holiday parks (especially top10's). On arrival they needed our passport number and all of our visa card details even when we were paying with eftpos on the spot. We are top10 members, so we feel like they should have everything they need on our account. Didn't feel good with giving extra details they don't need...

Shower suddenly stopped working after a minute and wouldn't come back on. Shower temperature is fixed on 42°C, way too hot for kids and you cannot turn of the shower. You have to wait 4 minutes before it turns of again. You get an entrance card for all the facilities in the middle block and the pool. The middle block was cleaned at 9am, the hour everyone gets ready for departure so they send you to another block. When getting there seeing you cannot enter with the same card as the rest of the holiday park and suddenly needing a code which is on your park map. Very funny when you need to go to the bathroom very urgently... Luckily the facilities were clean and the big pool is a nice extra (even though the water had a weird...