Pacific Harbour Motor Inn — Hotel in North Island

Arrived in Gisborne this afternoon and it was a very warm 30° day.|We checked in which was efficient and came to our room. A bit dated and smelt a little funky.|My husband spent aaaages trying to get the heat pump to work while I got ready to head out with our friends, who were also staying here, in total as a group we booked about 8 rooms.|As we were heading out I went to reception and informed the receptionist that our heat pump in Unit 1 wasn't working.... she sighed and said "It is working, how many times have you pushed the buttons? Have you turned it off and back on again and left it?" I told her we have turned it off and on but it isn't doing anything except flashing lights, I felt so bad like we had done something wrong... she then went and got her remote and came over. By then a few of our friends (one of which is an electrician) were in the room. The receptionist went out the back and turned the unit off and on at this stage I had left as I was quite upset at how abrupt she was. She then said to my hubby and friends that the unit was new and they have had nothing but issues with it (or words to that affect). Seriously it is the middle of summer and other people have had issues then there is an issue!!!|She got it going! The boys came and met us for dinner and we had a nice evening... BUT when we came back the aircon wasn't working and buggered if we could get it going for more than a minute before it turned off.|We are now laying here in the hottest room, it is 10pm and over 20° and it is sweltering!|I am so disappointed and upset, we have paid good $ for a room and all we want to do is go home because it is so hot. All our friends have aircon and ceiling fans and are happy, we are just disappointed.|This is my 1st time in Gisborne and I feel like it has...

Really disappointed. Our rooms aircon wasn't working. I went to reception and informed the receptionist as it was 30 degrees when we arrived and it was very hot!!! She said it was working and asked if we had turned it off and on again... eventually she came over and reset it. At that point she told my partner and our friends that it was a new unit and has caused them nothing but issues. She admittedly did get it working so we left our key card in and went out for dinner and came back and it wasnt working again but by then it was late and and reception was closed. Really ticked off that we had to spend a night in a boiling room when we paid full tarif (as did 8 other people we were with and paid for rooms ie. we bought alot of business with us). And the amenities promised were not provided and it made our stay very uncomfortable. The receptionist was very abrupt with me initially, so much so that I cried on my way to dinner. We won't be coming...

With a couple of minor quirks, we found this Motor Inn comfortable and convenient. The room design is cool and airy, which is necessary as Gisborne gets very hot, it was 28 Celcius when we visited but it was barely necessary to use the air conditioning in the room. It was spacious, and our 1 bedroom studio had a large bathroom suitable for disabled persons. The shower pressure was very strong and if the shower tap was fully opened the rose would fly off around the bathroom! WiFi performance was marginal, and the fridge doesn't really fit into the kitchen properly. But these were minor issues. It is in a handy location to shops and to the beach. Highly...