Hotel Andes de Urubamba — Hotel in Urubamba

We stayed here several days and enjoyed it. I think we were the only guests in the hotel for the 3 nights we were there. I suspect they fill up when a tour group arrives and we were independent travelers.||We had breakfast every morning in a nice room with a great view. The service was great and we even had our laundry done by the hotel while we were there and it was very convenient and inexpensive.||The two issues from our visit that kept us from leaving a 5-star review.|| 1.) We arived late in the morning from Ollantaytambo and we asked if they could keep our luggage until the 2:00 check-in time while we walked around the town. They told us it would be 60 Soles to hold the luggage until check-in, even though the hotel was essentially empty. We expressed our dissatisfaction with this charge since we had alreay reserved for 3 nights. After some back and forth they agreed to waive the 60 Soles charge and instead took us to our room which was obviously available.||2.) Just before checking out I gave the clerk a $20 (80 Soles) tip at the end. She had been very attentive and had waited on us at breakfasts and we thought the service was great. We asked her to call a Taxi for us to go to Cusco. She said that the Taxi would be 200 Soles and asked me to pay her in advance. I thought that was strange since I would prefer to pay a driver myself. I asked what amount of the 200 Soles would be taken by the hotel as a commision. She said the hotel would take “solo veinte Soles” (only 20 Soles, or about $5)||When the Taxi arrived she wanted me to stay in the Taxi and take the Taxi driver inside to pay him. I insisted on going inside with them to be sure he was paid the 180 Soles. The normal Taxi fare was less than 100 Soles. She became nervous and mumbled something to the other employee at the desk about what to do. At that point she gave him the 200 Soles to avoid any conflict.||The normal fare to Cusco is 100 Soles or less. Of course it was much more convenient to have the Taxi pick us up at the Hotel, but I could tell they were trying to make some extra money by calling the taxi. It felt wrong. All I wanted was honesty and this was within 10 minutes of giving her an 80 Soles tip. Live and learn. Now I will have to use a Taxi service myself to avoid this type of unpleasant experience. I try to be generous and appreciate good service. All I want is honesty and transparency and this experience disappointed me. ||This is a really nice hotel in a great location, and Urubamba is a really cool town. The hotel is clean and was overall very enjoyable. I just wish these two experiences had not left an...

We stayed here several days and enjoyed it. I think we were the only guests in the hotel for the 3 nights we were there. I suspect they fill up when a tour group arrives and we were independent travelers.||We had breakfast every morning in a nice room with a great view. The service was great and we even had our laundry done by the hotel while we were there and it was very convenient and inexpensive.||The two issues from our visit that kept us from leaving a 5-star review.|| 1.) We arived late in the morning from Ollantaytambo and we asked if they could keep our luggage until the 2:00 check-in time while we walked around the town. They told us it would be 60 Soles to hold the luggage until check-in, even though the hotel was essentially empty. We expressed our dissatisfaction with this charge since we had alreay reserved for 3 nights. After some back and forth they agreed to waive the 60 Soles charge and instead took us to our room which was obviously available.||2.) Just before checking out I gave the clerk a $20 (80 Soles) tip at the end. She had been very attentive and had waited on us at breakfasts and we thought the service was great. We asked her to call a Taxi for us to go to Cusco. She said that the Taxi would be 200 Soles and asked me to pay her in advance. I thought that was strange since I would prefer to pay a driver myself. I asked what amount of the 200 Soles would be taken by the hotel as a commision. She said the hotel would take “solo veinte Soles” (only 20 Soles, or about $5)||When the Taxi arrived she wanted me to stay in the Taxi and take the Taxi driver inside to pay him. I insisted on going inside with them to be sure he was paid the 180 Soles. The normal Taxi fare was less than 100 Soles. She became nervous and mumbled something to the other employee at the desk about what to do. At that point she gave him the 200 Soles to avoid any conflict.||The normal fare to Cusco is 100 Soles or less. Of course it was much more convenient to have the Taxi pick us up at the Hotel, but I could tell they were trying to make some extra money by calling the taxi. It felt wrong. All I wanted was honesty and this was within 10 minutes of giving her an 80 Soles tip. Live and learn. Now I will have to use a Taxi service myself to avoid this type of unpleasant experience. I try to be generous and appreciate good service. All I want is honesty and transparency and this experience disappointed me. ||This is a really nice hotel in a great location, and Urubamba is a really cool town. The hotel is clean and was overall very enjoyable. I just wish these two experiences had not left an...

The service at this place is incredible. Ivan was on top of everything from suggested hikes, restaurants, museums the whole shebang. He really knew the valley like the back of his hand but the best part was how well connected the hotel was with these local establishments. At times discounts were granted for just mentioning someone’s name or brining over their business card. Also what really blew me away was the price, I really searched for something around this price range and nothing gets close with the services and room amenities this place offers. Everything is brand new and the beds are super comfortable, would say it’s on par with a holiday inn in the US. Anyways laundry service was a plus, breakfast was perfect (7-9am), WIFI nearly 50mbps!!! oh and they accept card which I found quite rare for hotels in this...