M Citi Suites — Hotel in Cebu City

Traveling to the Philippines to see relatives requires lots of excess baggage so checking into this hotel we needed a trolly which they have (with flat tires so you have to drag it down the hallway). The family room we paid a premium for for two nights and seeing the photos online looked very nice...in reality the room is in what seems like an abandoned back corner, no windows,||The hallway in from of the door is used a a storage area partially blocking the fire escape..the toilet seat was flopping all over barely attached, the shower was so clogged up it was a trickle, the single chair in the room was falling apart, and the tv, no remote,||You had to physically plug it in the wall to turn it off and on.. all very simple things to remedy, but clearly the management didn’t care about such basic maintenance ||I had to find the help and made him fix all of these issues,,, which he did to his credit,,||And he would have liked to have a tip... but I felt I had paid this hotel enough already,,||On the upside, the air con is good,and the staff nice enough...but I wouldn’t...

A block away from Cybergate (lots of food options), drugstores, and convenience stores. Cabs pass by frequently but I used Grab and there was always a car nearby. About a 3-5min walk to Robinsons and fast food joints.||Staff were very helpful and efficient. I had keycard issues and they handled it promptly. Security on duty at all times so it was mostly secure. Good breakfast options but I prefer brewed coffee and that's added cost. (Breakfast comes with juice or 3-in-1 coffee)||The room was clean, had a comfy bed, and had very basic toiletries (bring your own). 2 small bottles of water are provided daily. The shower heater wasn't that hot in my room though. It made cold water sort of lukewarm and i prefer scalding. Good pressure though and no weird smells in the bathroom.||I might book here again if I need to stay...

Really bad experience.||When we arrived the receptionist told us rudly that they didn't had any more room, we keep explaining that we booked before via booking but she was keep saying that they didn´t accept rooms through booking. We tried to show her the booking on our phone but she was not interested, only when we raise the voice then she looked and realized that we had a booking and turns the most friendly person in the world. We went to the room. The room without any windows or ventilation. The bed was with dirty linen and the wall dirty even with blood. We tried to ask for another room but they were fully booked. My partner was with food intoxication so was hard to move to another place. Breakfast was average and really...