Coral Cliff Hotel — Hotel in El Nido

Positives of the hotel:|- Location is central- Walking distance to the Beach front, shops, bars, restaurants, Excursion agencies (Excursion tours also offered at hotel - prices are fixed everywhere) and free shuttle bus service to Lio beach very close by at the bus stop on the left as you exit the hotel entrance. |- Reception staff (APRIL especially) /Housekeeping were friendly, helpful and very accommodating. |- Beds / Pillows were comfortable with clean bedding. |- Air Conditioning worked well, however, it was noisy and water drips. |- Wifi worked well in the lobby area but not so well in the bedrooms. |- Water dispensers provided on every floor accept the fifth floor (Ensure tap water is not used as drinking water or to brush your teeth). |- Rooms were cleaned daily and were relatively clean with air freshener sprayed to disguise any bad smells. |- Breakfast was okay (Pancakes were my preferred choice) but fruits were limited to banana & occasionally watermelon. Coffee was disgusting. Squash juice is also provided along with lemon water. ||Negatives of the hotel:|- When booking via booking.com we had to secure room booking by paying a 50% deposit via PayPal incurring an additional 6% Charge. This was not advertised and we were notified via an email from Coral Cliff hotel once booking was made on booking.com. So, we proceeded and were charged an additional 6%. On arrival at the hotel we paid the remaining balance, however, if credit card used a further charge is added. Unfortunately, hotel is unable to charge credit card without guests present unlike other hotels. This was an inconvenience. Be cautious!!!|- No elevator: definitely not suitable for families or guests with walking difficulties. |- Breakfast Choice is limited and guests need to pre-order breakfast options every day at reception. Pancakes /scrambled eggs or omelette were a good choice. |- Shower: water was smelly and the bathroom tiles are not clean or hygienic. Bathrooms are in desperate need of renovation. |- TV: Channels did not work properly due to no aerials being available. |- If rooms key is lost/stolen a penalty charge of Php 500 (£7.63) must be paid. Only one key is provided. |- Not all rooms have a private balcony so request corner rooms as these...

First I have to say the hotel is well located. |I also must say that the staff is quite polite but due to the management bad behavior that might affect the impression you can get from them. ||Just to say that this hotel are selling rooms with views that no longer exists. |Due to the construction of another hotel just beside, Coral cliff doesn't have anymore rooms with sea view beside ONE double room in the top floor (see picture) this room have an amazing view but the window is so dirty that you may have to use some filters on your picture to make it look good. |They gave us this room with a double bed but we refused because we were two male friends traveling together and we had specified that we wanted a twin room (two beds) when we made the booking. |We booked a penthouse twin room with sea view and pay for it but they don't have it.||All the other rooms DO NOT HAVE SEA VIEWS.|Instead of a penthouse twin room with sea view, they gave us a standard room with a wall in front of the window (see picture).||We ask for a refund since we had paid for a better room but they refused.||The second night they told us they had another room with a view, we got a room with an old building facing our room.||The management occulting that no longer have rooms with sea views and still selling it are not behaving correct and because of it I feel I have to warn other potential guests of their way of making business.|Very...

We came 6 in the morning and we tried to do early check in. They kept our bags safe while we go outside for a walk while waiting for our rooms to be ready. The front desk and staff even have conversations with us about everything we need or want to know during our stay for the hotel and places that must be visit. As we come back to the hotel as they contact us that our room is ready.

The room is very neat and clean, the bed is very comfortable and pillows are very fluffy. The staff even surprised us and made our stay very memorable. Staff are very welcoming, informative and helpful throughout our 9 days of stay.

Breakfast is amazing as they have options such as filipino breakfast and western aswell! we are too tired from tours and late night adventures they delivered our breakfast into our room! ! The tapa is a must to try! Pancakes are very yummy and fluffy that kids would definitely crave for more!

Location is in the heart of the city. You can ask staffs any questions or help you need, they will come and assist you right away. Will definitely come back and stay on this...