Garnet Hotel — Hotel in El Nido

I would give -3 stars if I could. We booked this place via booking.com. When we checked in, the woman at the reception already gave us an impression that she didn’t care about her guests. She told us we can choose a room either without window or without hot water. Mind you that information wasn’t mentioned on the website when we booked the room. So we chose the one without openable window.||Fast forward 3 minutes, the woman lead us to the room, she opened the door, the room smelled mouldy and guess what, it’s full of black mould especially around the skirting boards and the non openable window. It’s absolutely horrendous. I can not imagine anyone staying in that room for a night, let alone 3 nights for us. And I am pregnant. It’s an absolute health and safety hazard.||We asked for a cancellation right after. The woman who seemed to be the owner said she can’t do it, I’ll have to do it via booking.com which I tried multiple times. Booking.com claimed that the room is booked via a partner so they can’t help us.||We went back to the hotel and told the woman about our situation with booking.com. She again told us if we ask booking.com to cancel the room she would accept the cancellation. It’s going nowhere, she probably knows that’s impossible to guest to request a cancellation and refund. There you go £100 into her pocket without lifting a finger.||This is pure deception and fraud. This place is literally rotting to the core. Booking this place is basically contributing to their scam. After being scammed by the first hotel in El Nido on the same day, we came across this hotel and it’s another scam. Two in a row, lucky day! Please do all other tourists a favour, don’t stay here.||||If you look at other negative reviews about this place, you will see how little they care about anything else but your wallet.||||STAY AWAY FROM THIS PLACE UNLESS YOU WANT TO INHALE BLACK MOLD SPORES. THEY WON’T REFUND A SINGLE...

Rooms are spacious, looks clean. There is free wifi, with repeaters on each floor. In the room there’s A/C, a ceiling fan, a TV, a dresser table and some wooden chairs. Some reviews mention dirty water and a funky smell. There is a slightly funky smell which you’ll get used to so it’s not a big deal. Water from the faucet was not that dirty in my opinion, probably depends on the supply. ||In each floor there is a common area where you can fix yourself free coffee and tea. Each floor has a balcony area, the 3rd to 4th floors have a great view of the bay. There is no elevator, only stairs. There’s intermittent power interruptions (not the hotel’s fault). For those times, there’s a generator that usually kicks in, you won’t be able to use the A/C but the ceiling fan should work. ||Location is great. Walking distance to the pier where boat tours start, lots of restos around, located centrally downtown. There is a small ref in the lobby where you can buy mineral water, but there are small convenience stores outside also. ||We usually leave the keys in the lobby when going out. We stayed 3 nights, rooms weren’t proactively cleaned while we were gone. It didn’t matter to us since we weren’t really messy, but some people might be looking for regular room cleanups. Prices are affordable. View at the top...

The location for this hotel couldn’t get any better your exactly on the street where everything is happening! The hotel itself is ok we’ve stayed in better for a lot cheaper but you won’t find anywhere cheaper really for the location! The room was ok, the bed is comfy! We did have a issue with a sound from outside our window it was like a banging and scratching really loud like someone was breaking in!! I went to reception just to double check it as it wouldn’t stop and it was very loud and very late at night and they sent security to come look and he insisted it’s insects however it was very loud to be insects! We heard it for the next 3 nights staying there! Made us feel uncomfortable. There are also ants on the walls and floors in the bathroom. |The view from the hotel is so lovely and they also book your trips for you which is also a bonus! We done the island tour A and it was unbelievable so much fun I highly recommend it and booking through the hotel!! |I feel hotel needs a revamp for the cost you pay...