Hotel Sogo - Sta. Mesa — Hotel in Manila

We booked a room at Hotel Sogo - Sta Mesa and we asked to see the room and they showed us a picture on a computer screen. It looked nice so we payed for the room. When we opened the door, multiple cockroaches scurried about the room. The room also did not look like the nice pictures we were shown at front desk. The room we entered looked 15 years older than the pictures. The bed frames were no longer white, and instead covered with dirt. We complained and were told that we would not be able to get a refund as once youve paid, NO REFUNDS are given. Instead were told we would be transferred to a cleaner room. After being transferred to second room, we tried to call front desk but there was no dial tone. I went downstairs to front desk and maintenance was not able to fix the phone so we were told we would be transferred to another room once again. Long story short, we got settled into third room and when I took a shower, water started gushing out of bottom of tub because they had not sealed the tub to the wall! Our bathroom flooded and once again we needed to be transferred. Fourth room had no hot water and more cockroaches!!! The fifth room we were transferred to (rm 316 was the most acceptable of the 5 rooms. After all the problems, stress, and time lost from all the transferring, they were only willing to give us 2 hours refund. So disappointing and money is more important to them than customer service. As I said in the title of my review, Beware and make sure to look at the room you will be staying at BEFORE you pay. Good luck if you decide to stay at Sogo with their motto: So good, so clean. It is SO BAD, SO DIRTY!!! Reminder: This HOTEL is full of cockroaches!!! If you dont see any, its only because they recently sprayed and will return. AND if you dont smoke, this is not the place for you because smoking is permitted throughout the hotel according to one of the maintenance people. One last thing, this hotel can also be rented hourly and thats all I...

I checked in to the hotel on the 5Th of June 2012 for originally 28 nights, but had to extend my stay until the 10Th of July. The original room I was given was small, had not been cleaned properly, the air conditioning did not work properly & the room wall safe was broken. I was given another room on the top floor which was just as dusty & dirty. The room ceiling leaked when their was heavy rain so I was given the room next door. The third room I was given was just as dirty & dusty with a broken wall safe & a leaking window. I had to complain a lot about the standard & the hygiene of the food served in the rooms. Their is not enough staff in the hotel to provide a good & quick service. The Sogo hotel area general manager does not seem to be interested in providing a good service to guests, just how much money he can get from each guest. The hotel security is a joke & on a Sunday their is no security at all. On my last night the receptionist phoned me in my room at 01:00am to tell me I had 20 minuets to check out or pay for another three hours use of the room. I had already payed for the room until Tuesday the 10Th & was not due to check out until that evening.||Their is a very bad lack of communication between staff members & guests. All the staff need to be re trained properly in all aspects of working in the hotel industry. The Sogo hotels company moto is SO Clean SO Good. That is not true. I would not advise anybody to stay in any Sogo branches unless you dont mind the very bad service &...

The room and location are fine and all, I just find it fishy as to why the parking attendant would have to ask how long the stay will be when there were not even many guests yesterday and the parking lot has lots of free space.

The lobby staff is good, friendly, and fast transaction.

The bothering experience is that the phone in the room doesn't work at all there's no call check from the lobby if everything is good unlike at SOGO Edsa Crossing Branch, and also to remind that the time is over, there's actually a staff that knocked on the door to remind the time while also making what I seem to see as an underhanded comment specifically, "Ay nagbibihis pa", I mean wtf is that, I find that offensive, mind you we're just packing our things, it's not like I'm half-naked when I opened the door I'm fully dressed bruh, why do I have to hear such comments from that cleaning staff? Regardless of what we did in that room I should not be hearing such comments. The phone should be working to remind guests that the time remaining is over, there shouldn't be anyone else knocking in your room to remind the time. We will never go back to this sogo branch.

Stayed in room 606 February 27, 2025...