Hotel Warszawa in the Prudential Building — Hotel in Warsaw

I don’t usually write reviews, but I felt compelled after our recent stay in the penthouse suite at this 5 star hotel. We booked five nights in what is advertised as the top tier accommodation, the penthouse, priced at over €2,000 per night. The hotel itself is beautiful, in a prime location in Warsaw, with an undeniably elegant atmosphere. The staff were polite, and the views from the rooftop are, without a doubt, some of the best in the city. That said, the experience inside the penthouse was deeply disappointing, especially considering the price point and expectations associated with such a prestigious property.||||Let’s start with the layout. The “two bedroom apartment” they advertise is actually a single open space with two beds and absolutely zero privacy — no walls, no doors, not even a divider. If you’re staying with friends or family, forget about privacy entirely. We adapted, thanks to the breathtaking rooftop view, which again is truly stunning. But the lack of any physical separation inside the penthouse is misleading, to say the least.||||Then came the real issues. On the very first day, we experienced major electrical problems. Some lights, including the bathroom, never worked at all during our entire stay. We had to shower using the flashlight on our phones. To turn the remaining lights on or off, we had to call the front desk every single time. This went on for all five days. The air conditioning was equally unreliable, only working sporadically. We remained patient, assuming it would be resolved quickly. It never was.||||Another major flaw is that the upper level, where the second bed is, has no barrier or curtain between it and the rooftop entrance. That means the moment the sun rises, your sleep is over. A simple curtain or shade could easily fix this.||||To make things worse, at several points during our stay, we returned to the penthouse to find a technician already inside, trying to resolve the electricity issue without warning. Given the open concept layout, this was extremely uncomfortable. Imagine if someone had been undressed or just stepping out of the shower. It’s completely unacceptable that staff can enter a private suite without any communication or consent.||||And just when we thought it couldn’t get worse, it did. On the last night, we woke up to what felt like a waterfall inside the apartment, a major leak in the ceiling from rainwater. Their immediate response was to place three buckets in the middle of the room.||||Then, upon checkout, after everything we had endured, we were “compensated” with a €50 bottle of champagne and a voucher for a free lunch. Frankly, it was almost disrespectful. After paying over €10,000 for a five night stay and dealing with constant issues that ruined our experience, offering something so minimal — especially after we had ordered a €1,000 bottle of champagne the night before — felt more like an afterthought than a real apology. Honestly, it would’ve been better if they hadn’t offered anything at all.||||To be clear, this penthouse has incredible potential. The rooftop is beautiful and could be much more than it is now. A grill, seating area, or other thoughtful touches would elevate the space tremendously. But as it stands, it’s simply not worth the price or the trouble. We didn’t complain much during our stay, hoping things would improve, but in hindsight, the experience was nowhere near the standard you’d expect for €2,000 plus per night.||||As a businessman, I can confidently say the treatment we received is the perfect example of how to lose a client. Not because of the problems themselves — those can happen anywhere — but because of how poorly they were handled. No real accountability, no proactive solution, and no meaningful gesture of apology. It was a masterclass in how not to...

I don’t usually write reviews, but I felt compelled after our recent stay in the penthouse suite at this 5 star hotel. We booked five nights in what is advertised as the top tier accommodation, the penthouse, priced at over €2,000 per night. The hotel itself is beautiful, in a prime location in Warsaw, with an undeniably elegant atmosphere. The staff were polite, and the views from the rooftop are, without a doubt, some of the best in the city. That said, the experience inside the penthouse was deeply disappointing, especially considering the price point and expectations associated with such a prestigious property.

Let’s start with the layout. The “two bedroom apartment” they advertise is actually a single open space with two beds and absolutely zero privacy — no walls, no doors, not even a divider. If you’re staying with friends or family, forget about privacy entirely. We adapted, thanks to the breathtaking rooftop view, which again is truly stunning. But the lack of any physical separation inside the penthouse is misleading, to say the least.

Then came the real issues. On the very first day, we experienced major electrical problems. Some lights, including the bathroom, never worked at all during our entire stay. We had to shower using the flashlight on our phones. To turn the remaining lights on or off, we had to call the front desk every single time. This went on for all five days. The air conditioning was equally unreliable, only working sporadically. We remained patient, assuming it would be resolved quickly. It never was.

Another major flaw is that the upper level, where the second bed is, has no barrier or curtain between it and the rooftop entrance. That means the moment the sun rises, your sleep is over. A simple curtain or shade could easily fix this.

To make things worse, at several points during our stay, we returned to the penthouse to find a technician already inside, trying to resolve the electricity issue without warning. Given the open concept layout, this was extremely uncomfortable. Imagine if someone had been undressed or just stepping out of the shower. It’s completely unacceptable that staff can enter a private suite without any communication or consent.

And just when we thought it couldn’t get worse, it did. On the last night, we woke up to what felt like a waterfall inside the apartment, a major leak in the ceiling from rainwater. Their immediate response was to place three buckets in the middle of the room.

Then, upon checkout, after everything we had endured, we were “compensated” with a €50 bottle of champagne and a voucher for a free lunch. Frankly, it was almost disrespectful. After paying over €10,000 for a five night stay and dealing with constant issues that ruined our experience, offering something so minimal — especially after we had ordered a €1,000 bottle of champagne the night before — felt more like an afterthought than a real apology. Honestly, it would’ve been better if they hadn’t offered anything at all.

To be clear, this penthouse has incredible potential. The rooftop is beautiful and could be much more than it is now. A grill, seating area, or other thoughtful touches would elevate the space tremendously. But as it stands, it’s simply not worth the price or the trouble. We didn’t complain much during our stay, hoping things would improve, but in hindsight, the experience was nowhere near the standard you’d expect for €2,000 plus per night.

As a businessman, I can confidently say the treatment we received is the perfect example of how to lose a client. Not because of the problems themselves — those can happen anywhere — but because of how poorly they were handled. No real accountability, no proactive solution, and no meaningful gesture of apology. It was a masterclass in how not to...

We stopped at this hotel for two days during our Europe trip. There were not that many reviews on this new hotel and sometimes the opinions were mixed. We really wanted to taste that experience since this building, former Prudential is one of the Warsaw recognizable historical buildings. The minute you enter the hotel you can see the modern style accomplished with good quality materials ideally mixed with concrete interior of the building. The check in was very pleasant as the staff is very friendly and helpful. Our room was not quite ready so we put our baggage on hold and went for a quick walk to the city. Upon our come back the key was presented to us and all our baggage was brought to our room. The room itself was awesome and so was the bathroom. There is a lot of light settings to put a desirable ambience to the room which is a nice feature. Beds were very, very comfortable giving you a lovely sleep. I believe each bathroom has a shower in marble walls and additional standing bathtub, everything made with marble and glass giving the luxury feel. I must admit that this was one of the most enjoyable bathrooms we had experienced so far. Hotel Warszawa has a restaurant on the bottom floor, bar in the middle and Szostka restaurant on very top. We had only tried drinks at a bar and some drinks in the Szostka which has very nice view. We have not tried any food since the restaurants were pretty much empty during our visit. so I cannot review their food. The last thing is the pool area and it is stunning. They have a great looking pool with sauna and eucalyptus room, also there are plenty leisure beds to rest after swimming. This is definitely a place to go. The location of the hotel is perfect. It is a walking distance to old city and Palace of Culture and Science. It is also close to Chmielna street which is packed with restaurants and cafes. Summarizing Hotel Warszawa is supreme hotel offering great service and comfort if you plan to stay in the city. There were few downsides from our point of view: ~ The hotel seemed a little bit empty. We have stayed in the beginning of June which is the season. ~ There was a problem with accessing the pool with the elevator. The room card seemed not to work for some reason and we had to be helped with the hotel staff to come back ~ The pool--as I mentioned above the pool is impressive but the floor is very, very slippery, especially when you get out the eucalyptus room. The eucalyptus oil makes it very hazardous and I personally experienced a huge fall exiting the room leaving a great bruise on my arm. We had reported this to a service desk next day when leaving the hotel. They said they were aware of it and hopefully they fixed for...