Regent Warsaw Hotel — Hotel in Warsaw

A Five-Star Hotel absolutely not!! Do not miss my last comment.

We arrived with hopes of relaxation and hospitality, but were immediately met with an arrogant attitude from the male receptionist — a welcome that felt more like a dismissal than an invitation.

The same pattern repeated at breakfast. A young woman behind the bar opened the conversation with a curt “I need your room number” — no good morning, no smile. Isn’t courtesy the first step in hospitality?

The spa, which the hotel proudly advertises, hasn’t been working for four weeks — something I only discovered through previous reviews. Why is it still used as a selling point when reality tells a different story?

The pool, meant to be a place of calm and comfort, was instead dominated by noisy children and swimming lessons conducted with loud instructions. The atmosphere drowned in echoes rather than serenity.

Breakfast was another disappointment. Crowded, chaotic, and with a strange selection. Bread but no butter, cornflakes and Coco Pops but no milk, and flies on the cheese — not exactly appetizing.

No toilebrush, it's disgusting.

The hotel is far from the city, and the furnishings are old and worn. It’s nowhere near the standard of a five-star hotel.

As the final straw, we decided to check out. There were simply too many red flags. But one of the kind receptionists managed to talk to us and offered two drink vouchers. After ten minutes of debate, we agreed that since we were only staying for two days, moving would take too much time and energy. So we chose to overlook the issues and make use of what actually worked.

But let me highlight just how petty the hotel’s decision about those two vouchers really was: When we went down to redeem them, they were only valid for beer, coffee, or water. Not even a simple Margarita was allowed. I just don’t understand why they wouldn’t let guests choose freely. If someone wants a Margarita, then just give it to them—and drop the pettiness. Correction, now it only local beer...

Paying over 800 zł for a room comes with some expectations. And so it should.

Patking in an underground hovel with a floor so broken that it makes everything that touches it dirty, asking at reception during check-in and being told that the parking would be validated when we check out only to be asked to pay for it when we wanted to leave was the icing on an extremely disappointing, inedible cake.

Breakfast. Oh breakfast! Sat in a bar right in front of the entrance is a strange enough experience, but having somebody put a video projection of the football on (commentary only, the match was not for hours!) and then blasting that commentary through a PA system while you are eating is just plain ridiculous. The food was ghastly, the coffee machine was broken and every slice of ham on offer was clearly old and dry and should never have been placed anywhere near a customer.

Offering an option for a smoking room is all well and good (charging a premium for the "pleasure" , too), but would it not make sense to include an ashtray in the room if you are going to do this?

The TV was not a smart TV, which is surely now a prerequisite of almost any hotel, let alone one trying to pass itself off as a prestige venue.

Ordering two beers from room service saw a young man decide that it was his mission to get into our room to put them on the table. It genuinely felt like he thought that my wife was ordering them for he and her to share! Such a strange situation, made worse by the fact that my wife had to literally stop him from entering by pushing the door closed, causing him to leave the two beers without bothering to actually open them. When we returned them to reception the next morning and asked for a refund, well, take a guess as to whether or not we got our money back?

Having to then argue with the receptionist and the manager about the parking fee was just the perfect end to the most awful stay.

Utterly bizarre and not something that I or anybody I know will...

Sexual Predator Warning: editing this review because I recently put 2+2 together that someone (who had a key to get in) violently trying to open my door at 7am was definitely NOT cleaning staff and likely some creep on staff who knew there was a woman traveling alone sleeping in this room. I’ve now heard stories about sexual assaults happening in these kinds of circumstances and just thank all the angels that I had my door chain locked. 🙏🏼 Again. Shocking that nobody at the front desk cared in the slightest.

(Original review below) I was looking forward to staying here after all the positive reviews. I just wanted a comfortable nights sleep before flying out of Warsaw the next day and this seemed more assuredly comfortable than an Airbnb. Sadly I was wrong. I was shocked to be abruptly awakened by someone trying to enter my room in the morning. I had the Do Not Disturb light on and thankfully had the door chain locked or the would have come right in. When I went downstairs to ask about taking the prepaid breakfast off my reservation (it wasn’t on in the first place, I just decided once I arrived that sure, I’ll probably want breakfast in the hotel) so that I could just eat room service in peace, especially considering I’m tired as I was woken 1hr earlier than I expected (After weeks of travel and a long international flight today, I really needed that extra hour. A comfortable sleep before travel is the only reason I booked this hotel!) I was told I couldn’t get the included breakfast taken off even as I planned to pay them for room service. AND shockingly, no apologies or even concern as to what was happening that someone was trying to enter my room in the morning. Wow. Really disappointed in this lack of customer service. Definitely not...