IBIS STYLES WROCŁAW CENTRUM — Hotel in Wrocław

Upon arriving at the hotel I was given a very warm welcome and the check in process could not be more friendly. I didn't catch the name of the person who checked me in which is a shame as I would have sent a compliment in, but this created a very good first impression.||When I stepped into the room, my first feeling was WOW and it made an immediate great first impression, however, like my past experiences with IBIS Styles, once you start to look at things in more detail, not everything is good as it seems on first looks.||First of all, during the day the room gets a lot of natural light from excellent large windows which really do make the room look lovely. However less thought has gone into lighting when it's not light outside, like many recently refurbished or built Accor properties, it's clear that the designers have a particular love for the dark and dislike for effective lighting, sadly it is not light 24 hours a day, so having two lamps in the corner and two bedside lamps and a tiny LED light above the entrance door leaves a very dark zone in the middle of the room||We then come to the furniture. The bed was fine, it won't win any awards but does the job, but it was quite mean to just give one small square pillow for each side of the bed and the chair in the corner is quite low down. The little table overhanging the bed is a nice touch, but being only supported on one side means it's hard to keep still when working on a laptop for instance. Also the desk area near the bathroom would be another place to work on a laptop, but this is full of clutter, with a lamp, telephone, kettle, signs, leaflets, cups, mugs, tea and coffee supplies, bottles of water meaning there is no space to actually work without putting this stuff somewhere else. ||Then we come to the bathroom. There's a small round LED light just as you walk in, and right down the other end of the huge bathroom is the shower. Which is almost in the dark because yep, there's not a single other ceiling light in the whole bathroom. The other thing is the shower wasn't good. Having had it set at a suitable temperature, every minute or so there would be a 10 second stream or so when the water would dramatically increase and go very hot for no reason. This pattern appeared over and over again. ||Then another couple of things.|- Centrally controlled air conditioning, on a day when temp outside was 28c, the air-con was locked in heat mode by the hotel|- As per normal for ACCOR hotels the English TV channel (France 24) is about France. I understand they are French, but could they not have something more international and be a bit more open minded? ||Breakfast was good, there was a wide selection on offer there and something for everyone. Was a little strange to see a group of staff hanging in the corner of the room watching everyone eat though, and literally as soon as I swallowed the last piece of food on my plate someone was already wanting to pick up the plates and ask if I had finished, despite the breakfast room not being busy.||This experience was very much mixed for me. Check in staff friendly, room stylish but this hotel simply wasn't able to get the details right. A little bit more attention to the details and a little bit less focus on style over substance means that for sure there is potential here? Would I be back? Possibly, but that's only because a rival hotel brand that also offers free breakfast and nails the details isn't in Wroclaw...

The price for this room was quite expensive. When we arrived at the hotel, they tried to provide us with a regular room instead of the booked room. We spent about two hours at the reception trying to explain that we had booked another room and the photos of this room on the Internet were completely different. To which the staff answered us that we also look worse in the photographs than life. So the staff themselves do not deny that the official photos of the hotel cannot be trusted. We were still placed in the Deluxe Executive Room. It was a terrible dirty room that had not been renovated for twenty years. There was nothing even remotely like what we expected from this room when we booked it online. The walls are shabby and covered with mold. The furniture is very dirty, it is better not to turn on the air conditioner, because only dust comes from it. The hotel itself is also very dirty, in a small passage between the lobby and the old elevator you will be greeted by a strong smell of garbage. At breakfast at the hotel was the same picture. We couldn't even drink coffee because the coffee cups were coated with a brownish-yellow coating and looked like they hadn't been washed since purchase. It was the worst experience in Wrocław. I hope I will never be in this hotel again and I categorically do not advise anyone to spoil their vacation with such impressions. room cleaning. not that bad. apparently not qualified enough. fungus in the bathroom...

please note the staff are brilliant, they all wear masks, there are plenty of hand sanitisers, plenty of info advising people to wear masks, the problems I list below are down to the Polish guests behaving irresponsibly and the lack of proper restrictions in Poland

Great staff, very helpful. Good sized rooms, clean, but basic, not the same standard as other All Accor hotels we have visited, Novotel Kraków Centrum has pool and other facilities this hotel doesn't but it's clean and comfortable with good air conditioning.

At the moment though a breading ground for Coronavirus variants.

Breakfasts utter chaos with no one checking how many tables are available, no one checking if people have actually paid for breakfast, you could walk in and get yourself a breakfast anytime, people sitting down at tables that haven't been cleaned or disinfected, no social distancing and no one wearing gloves when using shared cutlery for serving food.

With the Bon Turystyczny scheme in Poland, the hotels are packed, full to the brim. Polish people follow the herd and if one person doesn't wear a mask the rest don't. Only 5% of people wearing masks inside, in the lifts, in the hallways, in common areas. The only people wearing masks are non-Polish, all people not wearing masks are Polish.

Unfortunately there is no enforcement of mask wearing in Poland and Ibis / All Accor cannot enforce...