Pestana Alvor Atlântico — Hotel in Portimão

My husband and I have been visiting pestana south beach from 2018 . |The changes we encountered this year have been very poor ||Cons first ||Orange fridge used to have a very good selection of yogurts , butter and margarine pads this fridge now holds 3 bottles of milk. |Butter and margarine pads have been replaced with one block of salted butter and one unsalted which sits out at bread station uncovered with a knife for all to help themselves very unhygienic flys coming in front open doors. |Yogurts 4 individual pots sitting in a clear bowl filled with water at sweet bread/pastry table. |Why make this change??|Hash browns could have been used to play hockey they were that hard. Bacon was very well cooked on several mornings.|Sausages were very pink on several mornings .|In previous years a large toaster was available this has been replaced with 2 smeg 4 slice toasters this is not enough for the amount of people having breakfast.|Again can this be explained??| A reduced breakfast menu salmon was served at one time this has been stopped lots of pastry options at breakfast . I don’t know anyone who eats buns/pastrys/cake for breakfast. Omelettes and fried eggs available on request the only fresh alternatives available. ||On arrival ||Was offered a drink of orange or wine I had asked for a glass of coke or water and was told no this is all that was available. |Was checked in by a young male member of staff who was very aloof and rude I asked twice where my room was located and twice he answered round the corner…… really what was that all about ???||It was only when my room was ready he told me it was behind reception. Very rude and unprofessional. |I have to say the bar staff were very pleasant /friendly/helpful. ||Room ||When we eventually got into our room I had requested 2sun loungers for the veranda again I was told no I couldn’t have this as my room didn’t come with sun loungers just table and chairs yet rooms on either side of mine had 2 sun loungers I eventually got these after some arguments at reception and also to be told I hadn’t stayed in the hotel before…vey unnecessary am sure all they had to do was check the computer for previous stays I found this very unprofessional. |Beds very uncomfortable this is something that keeps coming up in reviews same being said for new sun loungers around pool area as these are very worm also an ongoing issues ref sun shades/umbrellas needing replaced. |I was constantly asking for 2 face cloths when towels were being replaced 1 face cloth was given for two people???||Pros ||Very close to beach and alvor town with lovely |Restaurants ,that’s were the pros end |Needless to say that’s us finished with returning to this hotel prices have went up as expected from Covid however you are getting less for what your paying for. |Bar prices are to expensive which is probably one reason as to why little activity at bar area in the evening. 30€ for a jug of sangria???? ||Bruno I wish you all the best for the hotel but you really need to get this hotel back to where it once was. ||On departure we checked out was not asked how was your stay was just told you have no bill to pay. ||Reception staff reallly let the hotel done especially when as I have already said bar staff/Domestic staff all very...

First of all I would like to say that this hotel was spotlessly clean and staff welcoming at all times, what you would expect from a 4 star hotel.||The hotel is ideally located just outside the town of Alvor a 10 minute walk into the centre either by the boardwalk or through the Outskirts of the town. A great variety of shops and a supermarket (Intermarche) for all the essentials just a 5 minute walk from the hotel.||As for the hotel itself, there are a couple of issues the pool area is clean and spacious but there are only limited sun beds and umbrellas so if you are any later than 10 - 11 am there are beds but no brollies which in 30oC heat are essential. When you do manage to get a bed with a brolly the issue is that the brolly is screwed to the floor so you cannot move this around and at certain points in the day the brolly shade is either shading somebody else’s bed or a position were you cannot put the bed I.e the pool or the grassed area around the decking.||Rooms again are spotless - housekeeping and extra towels are a credit to the hotel. However, the bed mattress was as hard as a stone and very uncomfortable even with the mattress topper provided. We had an alternative room originally and this mattress was also the same. When you have had a long day either walking, site seeing or relaxing a good comfortable nights sleep is a necessity. A 4 star hotel, this should be one of the objectives which should be high on their list especially with the money you pay to stay here.||Overall a good hotel with great staff (5 star) but a couple of minor issue’s which would make for a 5...

My Husband and I stayed here for 7 nights. With coming to Alvor for over 10 years, we have always stayed in the sister Hotel next door "Pestana Dom João II". We had our usual Hotel booked and when looking at prices this was significantly lower in price so we said we would give it a go.||Location - Excellent locations. 15 Minute walk into the town along the road or by taking the board walk. The property is less than a 5 minute walk to the beautiful beach. There is also a convenience store next door which is great for any items you may need.||Facilities - There is an indoor pool and also an outdoor pool. All public areas of the building were spotless and also smelt amazing! There is a small second hand book library which is great for book lovers. There is a TV and ample seating within the lobby. There is also a washer and dryer which we availed of twice - really great service. It is €5 per machine to use. Both machines in excellent condition.||Room - We were so happy with our room. It was perfect for the two of us. Bathroom was good and spacious. The shower had great water pressure. The kitchenette facilities were very handy and we made breakfast ourselves on a few mornings. The mattress was very comfortable and we both slept very well. TV had lots of TV channels. Room was replenished every day.||Staff - The Front Desk staff were so polite and kind. They were very helpful and patient. The House Keeping Team were also very friendly. ||Over all we had a fantastic stay here and we will definitely return here on our next...