Hotel Jardim Viana do Castelo — Hotel in Viana do Castelo

We had booked to stay here for 2 nights in August. Unfortunately I was injured and unable to travel. Manager said if it was up to him he would refund but as it was booked with booking.com it was up to them.||||We called Booking.com who said they would happily refund but they would contact the manager to confirm he was happy to do so, as they couldn’t without his authorisation. Booking contacted him and he said ‘Não’||||Owner lied to us to avoid telling us he was greedy and wanted the money. I would avoid the place if your looking for somewhere to stay. ||||Awful...

The hotel is well situated within easy reach of all the attractions.|Front of house staff were, as one reviewer put it, lukewarm, I would even say tepid. No info was given at check in as to hotel facilities or where to go for breakfast etc. Even though the rooms are quite large they are very dated. No room safe, questionable electrics, dirty grout in walk in shower, no shower caps , no tissues. Wardrobe smelled old and musty. Breakfast was adequate in a very small dining room. Fried/scrambled eggs...

I stayed 3 nights in Summer. Although they are very strict about the check-in (I arrived 20 minutes early), the room was large and had air-con and a fridge. The room service was good although they didn’t replenish the shower gel… I didn’t try the breakfast as for 8 euros it seemed a lot when next door there’s a lovely café which serves coffees and delicious pastries for less than 3 euros. It is centrally located in Viana so you can walk everywhere. Clean and...