Lava Hotel Apia — Hotel in Upolu

Checked into Lava Hotel from 11th-15th March, 2024 as part of Pacific delegates for a conference. Before checking in, I checked the reviews online and found that they were mostly negative critics, comments on poor ventilation, horrible food, alotta noise, housekeeping services not up to par etc. I went to Samoa prepared for all of these. I knew the meeting would be hectic and I was hoping I wouldn't have to experience the negative reviews in person.

BUT I WAS BLOWN AWAY. Loved it. Absolutely loved it. From the day before Arrivals, I organized pickup from the airport and I was Absolutely shook at the quick turnaround time. My request was quite late, literally messaged for a transport before leaving Nadi Airport on the midnight flight to Apia. The transport was arranged with no hassles, that was a huge plus for me right from the get-go. I checked in smoothly at 2:30am, staff were up to receive me, I got a fridge with bottles of water chilled and milk, I had some complimentary crackers as well.

The food each day was exceptional. Room service got to me at the latest 30mins after ordering and was fresh! Fresh laundry folded, crisp after each meeting day. Loved it.

I RECOMMEND THIS HOTEL TO ALL MANKIND. Chayhoo. Fafetai Team...

Myself and friends booked a room the day before. We parked our cars on the side of the road next to the hotel drop-off then checked in. I came out around 4pm, cones were there but my truck wasn't there at where I parked; my friends car was also moved but got stucked on the kerb; I asked the securities outside for who moved my car, he said, an instruction from the boss of the hotel. The guys forced & opened our cars, then pushed my truck and parked 3 blocks further down. This is "an unlawful and unproffesional act" by the boss to the guests. Our car are old ones, I guess that's why they forced moving them away. Whether local or overseas guests, we/they are all guests and must be treated the same.

They should have put cones on that parking area in the morning due the Punialava'a LIVE in the night. We found out later in the evening that guests cannot drink nor buy drinks at/from the bar. Guests have to buy drinks from outside also they have to go to the top floor but not at the bar, this is due the Punialava'a LIVE in that evening We were not told about this & that when we checked in.

What an awful service & treatment we got & received from LAVA hotel. A zero recommendation to anyone from...

A MASSIVE THANK U to the team at LAVA!!

Exceptional 2 night stay & hosting dinner for my Fathers 70th birthday!!

AMAZING!!

The notable service by the beautifully friendly and well received team from the reception to the bar to the pool & room service was so gracious and warming, providing to our every request promptly and efficiently.

THANK U SAMA! Who serviced our table of 20 during the fiafia night, alongside other team, our Cocktail barmen who’s name I unfortunately cannot recall (kept them coming 🫶🏽🙏🏾🔥🍹🫠😵😵‍💫🤣) PIKA at reception so kind and friendly. And TO’OA managing our breakfast buffet!!(Keep up the beautiful smile and friendly service and you will indeed take the hospitality industry by storm TO’OA!)

From the friendly words shared with the lady manager at the pool, to the team managing our birthday cake/knife/plates and looking after it in their fridge, to TIPERIA making our perfect coffee’s this morning at breakfast(even though there’s no lactose free milk 😝😅)

MASSIVE THANKS AND APPRECIATION TO YOUR TEAM AND WOULD HIGHLY RECOMMEND THIS STAY!

FAAFETAI LAVA MA MANUIA LE AGAI I LUMA O LE PISINISI- LAVA HOTEL!! Faamanuia Le Atua Mo Le au Faigaluega uma! Till next...