Rehab Al Noor Hotel — Hotel in Medina Province

My travel agent booked that hotel for all of my family and it is one of the most worse hotels I had ever seen. Staff is rude. Reception is occupied by ladies who do not know English and every time you go for any customer service they pass you the cleaners who are again rude at the most. But this is the least of your problems.

Lift doors, panels, and help buttons are secured by tapes, carpets are full of stains except in reception.

I have been here for four days now and no one has appeared to collect the garbage which we have to throw ourselves. No one came to clean bathrooms and no cleaning of any sort is given.

In rooms wall papers are ripped, electrical work appears dangerous, electrical sockets are hanging out of the walls.

Our bathroom blocked and despite complaints still waiting if someone can come and fix it. It was not fixed during all our stays and be mindful if any of the hotel facilities breakdown you are in trouble. Difficult people in charge who know nothing about hospitality. You will have a feeling you are talking to walls when talking to them.

The electrical appliances provided are also not working. TV have no or poor reception. Wifi is the slowest you can think of and connecting to it is a challenge. Safe provided refuses to open at all and are there for showing they exist.

Our tour was booked through Al-Noor Travels of Bradford, UK and they classed it as three stars, I believe it is not even worth one star. We are unable to contact them hence stuck with this nasty hotel

If your tour operator tries to put you into this hotel please be mindful it is a hotel full of problems and insist on...

We spent one week in this hotel during a minor pilgrimage to Madinah and Makkah.|We booked through a travel agency and unfortunately we did not make the effort to research the hotel beforehand.||This is one of the worst hotels we ever stayed in. The only positive of the hotel is its wonderful views of the Prophet's Mosque (s.a.w).||We had to beg the staff to clean rooms, for clean towels, for any service whatsoever. They told us that they can only clean rooms once a week. Breakfast was included in the stay, but was very limited.||The highlight of Madina is going for prayers at the Prophet (s.a.w) Mosque. There are seperate amenities for men and women and this hotel is situated far from the ladies entrances. The ladies in our group therefore had to walk very far, which was difficult for the aged women.||I would suggest that people research Madina hotels properly, especially regarding entrances for ladies prayers, before just accepting travel agent's word. After all this is one of the main reasons why we...

We spent 3 days in this hotel during a minor pilgrimage to Madinah and Makkah.|We booked through a travel agency and unfortunately we did not make the effort to research the hotel beforehand.||This is one of the worst hotels we ever stayed in. The only positive of the hotel is its short distance from the Prophet's Mosque (SAWS)||We had to beg the staff to clean the room, for clean towels, for any service whatsoever. The manager named Muneer is the rudest and most arrogant person I ever met! This lowly creep thought it was below his dignity to even talk to me and would nod at the bellboy to tell me internet password etc. The buffoon even watched videos loudly sitting at the desk whilst Quran recitation was on TV ||There are other hotels which are at similar short distances and cost £20/- more but worth spending that amount so that you can focus on prayers and dua rather than on this fool’s...