Inn & Out Sandton — Hotel in Gauteng

We booked a room for 3 nights through Booking.com and upon arrival was given room no 8.

When we opened the room it had a putrid smell which we would not have been able to sleep through. It seemed like a damp carpet smell. This smell was giving us a headache.

When complaining to the staff they said it was the air freshener. This was untrue as we use the same air freshener at home.

On Bookings.Com it states that laundry services can be done at extra cost and the staff said that this was not true.

There's a vendor machine but it had no stock.

The cupboards were scuffed badly.

The shower drain was filthy.

The walls in the bathroom were filthy.

There was no handbasin plug.

The walls were filthy.

The towels were in a bad state.

There was no air conditioner or fan.

The mirror was broken.

We sent the following email to Inn & Out on January 16 2025.

Good Evening

Inn and Out Sandton , is totally unacceptable and disgusting..it's unliveble and totally sub standard. There's a disgusting smell coming from somewhere which seems like it's coming from the carpets that were left damp. And when requesting a refund the owner just refers to the refund policy which means losing money which is unacceptable as this is your fault and not ours. As this is your fault we shouldn't be held responsible.

There's things advertised that are not here - this is false advertising.

We would like a full refund as the unacceptable condition of these rooms is not our doing but yours. People work hard for their money and now to have to lose half is unacceptable for a situation not caused by us but by you. Your staff apologizing for the smells doesn't help. Just give us a full refund so we can leave this place immediately.

They did not bother coming back to us.

When I reported this to Booking.com so that we could get a full refund the following 2 replies came back.

Hi Alex, You've recently contacted us about a service issue at Inn & Out Sandton. Unfortunately, we couldn’t validate your claim and there are no extra costs to be refunded. Booking.com Customer Service Team

Hi Alex, We have required Inn & Out Sandton to address the report of your experience during your stay. Unfortunately, we were not able to reach an agreement between you and the accommodation. Customer Service will now look into this issue closely and contact you shortly. If you have any other questions, we are always here. Booking.com Customer Service Team

This is pathetic to...

Inn & Out Sandton: Affordable but Basic

Located in Sandton, the Inn and Out Sandton offers affordable accommodations for travelers seeking budget-friendly options in the area. The hotel's lower pricing, however, does come at a cost when it comes to the quality of lodging.

One aspect that stands out at Inn and Out Sandton is its competitive pricing. For travelers on a tight budget, this hotel provides a more affordable alternative compared to other establishments in the area. This affordability can be particularly appealing for those looking to save on accommodation costs while exploring Sandton.

However, it's important to note that the lower price point does impact the overall quality of the lodging experience at Inn and Out Sandton. The rooms are generally basic and lack some of the amenities and luxurious touches found in higher-end hotels. Guests should be prepared for simpler furnishings and potentially smaller room sizes.

Another area where the cost-cutting measures are evident is in the level of service provided. While the staff members are generally friendly and helpful, the hotel may not have the same level of attention to detail and personalized service as more upscale establishments. Guests may need to be more proactive in seeking assistance or addressing any concerns they may have during their stay.

In terms of location, the Inn and Out Sandton is situated in a convenient area, providing easy access to popular attractions, dining options, and public transportation. This makes it a suitable choice for travelers who prioritize proximity to key destinations.

Overall, the Inn and Out Sandton is a decent option for budget-conscious travelers who are primarily looking for a place to sleep and don't require extensive amenities or luxurious accommodations. While the lower pricing is attractive, it's important to manage expectations regarding the quality of the lodging experience. Guests who prioritize affordability over luxury may find the Inn and Out Sandton to be a suitable choice for their...

For the price you pay, it's convenient. Rooms are much smaller [this is the single bad room] than the photos shown. Unfortunately, the carpets look nice, but they haven't been deep cleaned. The room smells [bad]. I had to buy a room deodorant... Not having air conditioning creates an issue: you can open the windows [and the door, a little] and air circulates... the mosquitos, too. The windows should have a mosquito net [it's common in South africa not to have one, I guess mosquitos is a recent issue in Johannesburg. So... I had to buy a mosquito killer device. A small shopping mall is nearby [7 min walk], and there is a pub/restaurant across the street. I was surprised: no laundry service [my fault, I didn't read the all thing...] Internet works well, and the 32in TV has Netflix. The bathroom is basic... very hot water. The place looks secure and has a mini patio/garden where you can sit outside relaxing. Probably not a hotel to stay too long... depending on your needs and pocket. You can run [exercise] outside, on the road, it seemed quiet [I walked/ran 3.5 km easy]. Very friendly staff and promptly they will attend to your needs [my bathroom ceiling lamp was off and the came in 3min to replace the buld]... By the way... you have to bring your own soap... They provide housekeeping, and they change the towel every day. The place, when busy, is a bit noisy. People walking up the stairs may wake you up, I recommend ear plugs if you need to go to bed early and need to sleep for the next...