Brenton Haven Beachfront Resort Knysna — Hotel in George

Brenton Haven customer service is a piece of hell. We have been customers of them for a few years. We booked two apartments with booking.com in December 2024 for December 2025 and while we were staying there confirmed the units with the front desk of Brenton Haven. Four months later I get a mail through booking.com indicating they made a mistake with the pricing. |||| Apearantly according to them an obvious mistake. They now threatened that if we do not pay the inflated price of R41250 for each of the apartments, which is 2.5 times the original quoted price for the week, they will cancel our booking. I threatened to go to social media and they left it until late last week when they essentially gave us a choice to pay the inflated rate within 24 hours or our booking will be cancelled. They then cancelled the booking as we refused to pay the inflated price. ||||This is in my mind:||||* False advertising||* It is not an obvious error as they claim, it is a mistake made by either booking.com or Brenton Haven and refusing to own up to it and the booking was essentially confirmed when we booked the specific apartments in the hotel at the front desk||* It means that no booking that you make through booking.com or rates offered by Brenton Haven can be trusted, as they can change it as they wish when the hotels change their price. This makes them untrustworthy.||* Needless to say Brenton Haven and booking.com has lost our business for life||* Trust in a system like booking.com is very important and once lost, you cannot get it back||* Trust in a hotel's customer experience is just as important and the customer service and experience at Brenton Haven is very very very questionable||||We will definitely never stay at Brenton Haven again and never make use of...

Brenton Haven customer service is a piece of hell. We have been customers of them for a few years. We booked two apartments with booking.com in December 2024 for December 2025 and while we were staying there confirmed the units with the front desk of Brenton Haven. Four months later I get a mail through booking.com indicating they made a mistake with the pricing. || Apearantly according to them an obvious mistake. They now threatened that if we do not pay the inflated price of R41250 for each of the apartments, which is 2.5 times the original quoted price for the week, they will cancel our booking. I threatened to go to social media and they left it until late last week when they essentially gave us a choice to pay the inflated rate within 24 hours or our booking will be cancelled. They then cancelled the booking as we refused to pay the inflated price. ||This is in my mind:||* False advertising|* It is not an obvious error as they claim, it is a mistake made by either booking.com or Brenton Haven and refusing to own up to it and the booking was essentially confirmed when we booked the specific apartments in the hotel at the front desk|* It means that no booking that you make through booking.com or rates offered by Brenton Haven can be trusted, as they can change it as they wish when the hotels change their price. This makes them untrustworthy.|* Needless to say Brenton Haven and booking.com has lost our business for life|* Trust in a system like booking.com is very important and once lost, you cannot get it back|* Trust in a hotel's customer experience is just as important and the customer service and experience at Brenton Haven is very very very questionable||We will definitely never stay at Brenton Haven again and never make use of...

Advantages: Great property located in an extraordinary spot , with outstanding panoramic ocean views , just next to Brenton sandy beach. The 2-bedroom suite is spacious, cozy, and smartly designed in a way that all rooms have veiw on the ocean. Well equipped kitchen. Free car parking. Nice front garden. It's perfect sopt for relaxation and yet it's not very far from touristic places. 20 min driving to Knysna and almost 45 min to Plattenberg to the east and the same duration to the west to Wilderness. There is a nice grocery store nearby.

I'd like to thank Ms. Nosiphiwo from housekeeping for being very kind and professional. Every day I come back to the suite, I find her nice touches. She embodies the kindness and hospitality.

Disadvantages: I came almost at 2 pm just 1 hour before (check-in time is 3 pm). They charged me extra for early check-in!! The cost was not that much, but it's all about the concept of charging people for a silly thing !! This will give you a bad impression to start your stay with !! Also, the windows are not soundproof. You can hear the noise from the restaurant early in the morning.

Strongly...