Novotel Ambassador Seoul Gangnam — Hotel in Seoul

The entrance of the hotel is a very steep uphill slope. I was carrying two suitcases. The doorman didn't take the initiative to help with the luggage when he saw it. I was really full of question marks. When I made the reservation, I specifically wrote that I hope I can check in early. I went to the front desk of the hotel after two o'clock and said that there was no room and I had to wait after three o'clock. ok, I understand this, but at the same time, the front desk didn't even ask if they need help with luggage storage. It was only after I asked that the concierge department was on the opposite side, and then! Still didn't intend to push the boxes for me, so I pushed the two boxes to the opposite concierge. When I checked in at night, I mentioned to the front desk that I had two pieces of stored luggage, and the front desk told me that I was at the concierge opposite. Send your luggage to your room? ? ? I made it clear to the front desk that it would be troublesome to send my luggage to the room. The uncle in the concierge department took the elevator with me and threw the luggage at the door of my room. He didn't say a word to me the whole time, and he didn't even have a smile. Do you understand how outrageous this is? Extremely rude! ! Upon entering the room, the table was very dirty, full of sticky stains, definitely not wiped! ! I called the front desk to explain the situation and proposed to change the room. I thought the front desk would send a new room card and check the dirty state of the table, but it turned out that the uncle came again. With an impatient look on his face again, I asked him to enter the room to see how dirty the table was, in exchange for a sorry. More outrageous situation came again! Uncle gave me a new room card, and threw my two suitcases into the elevator at the elevator door, and then he didn’t mean to take the elevator with me. At this moment, I was carrying several bags and two things that were thrown into the elevator. Luggage, this service really opened my eyes! ! ! ! I went into the room to check the condition of the room and started to pack up my things and prepare to take a shower and go to bed. Then when I wanted to drink water, I found that the teacups were also dirty. Both of them were dirty, and one of them was covered with coffee stains. I really can't move, so be it. As a member of Accor, Novotel can't even guarantee the most basic hygiene, and the service is like a joke. At this moment, I really regret it, why did Marriott choose such a wonderful hotel! ! On the last day, after checking out, I was waiting for the airport bus in the hotel lobby. I met a blond-haired European and American female staff member. I was not sure if she was from the concierge department. She took the initiative to help us with the boxes and told us where the airport bus was waiting. This is the first time I have felt warm service since I stayed for four days. Although this is a matter of course in other hotels, I really don't find it easy in this Novotel. It turns out that it is not that Korean hotels do not have the service of helping guests with their luggage, but that most of the employees are not willing to...

Positives: very high quality and delicious breakfast and club lounge Happy Hour (very nice seafood and croissants). Very helpful and friendly concierge and reception staff. Well appointed room with technology and modern charging points. Nice location of hotel.

Negatives: we stayed two weeks (a long time) but front Maitre’d staff we see at breakfast every day treat us like a new guest every time, no friendly recognition (or even a smile) like in other hotels, they acted more like casual canteen staff. Also breakfast shuts too early for a brand hotel (10am). Guests allowed to sit in lovely lounge area near waterfall (which dominates the lobby area) as this is a paid coffee/cake area. Hotel is very energy wasteful as lights in room are left on whole day after maid cleans (can be 8+ hours with lights on), and they change sheets every day even when you tell them not to. The default sheets ‘card’ should say the opposite instruction, to place it on the bed only if you want sheets changed (requiring opt in not opt out should be default to avoid wastage, as is well known in consumer behaviour research and followed by many leading hotels). It shouldn’t be the default to change sheets every day as most guests naturally don’t think about the wastage and don’t realise this is an option, or often forget to put card on the bed to save sheet washing. Enjoyed this hotel very much, despite some flaws we will stay again, but hopefully they take the feedback to try better and help...

I am currently still staying at the Novotel, I couldn't change unfortunately. Paid an extreme amount of money for a 2-week stay for business. The check-in was already weird as they wanted the whole sum upfront, 5,000 EUR. Never mentioned anywhere before. We booked executive floor rooms to have access to the lounge, but let me tell you, for a premium of 100 EUR per night and person, it is not worth it. The Air conditioning makes a weird loud noise, the repairman is not able to fix it, so working in the is difficult. They only serve food during a happy hour between 5 and 7pm. 7pm!!!!! Our meetings end at 7pm. In JW Marriott the lounge opens much longer. So we can't eat there after our meeting marathon. So we brought food ourselves, which of course was not allowed. I mean, come on!!! Another waste of money. One morning it was raining, and the hotel does NOT provide umbrellas. I mean, we are paying 20K euros in total, and not an umbrella in a city where it rains rather often?? The whole hotel is outdated, and smells, because there is carpet anywhere. The service level is not worth 5 stars. Overprized and underdelivering. Not what you want or expect. Will stay at JW...