UH Suite The Seoul — Hotel in Seoul

TLDR; The location, spacious and well-equipped rooms, and the truly outstanding staff made our family trip to Seoul a memorable one. We would wholeheartedly recommend UH Suites to anyone looking for a comfortable, convenient, and service-oriented stay in Seoul, especially for families or larger groups. We will definitely be considering UH Suites for any future trips to Seoul!

Our recent family trip to Seoul was made incredibly comfortable and convenient thanks to our stay at UH Suites near Seoul Station. The location truly cannot be beat – being mere steps from Seoul Station made navigating the city a breeze. The added bonus of having a Lotte Mart attached was a lifesaver, allowing us to easily stock up on breakfast items and snacks for the next day. This convenience alone significantly reduced the stress of traveling with a larger group.

Speaking of our group, the multi-room layout of our suite was absolutely perfect for our family, which included in-laws and an aunt. It provided everyone with their own space and a sense of privacy, which is invaluable on a longer trip. The inclusion of a decent-sized fridge/freezer, microwave, and a thoughtful supply of dishes and cutlery allowed us to feel more at home and enjoy simple meals in our suite.

What truly elevated our experience, however, was the exceptional staff. From check-in to check-out, their warmth and helpfulness were outstanding. The unexpected perk of free laundry service was a game-changer, especially when traveling with a family. I was initially hesitant about using the provided messaging app contact, but it turned out to be incredibly efficient and useful. Being able to make requests and receive immediate updates was surprisingly convenient. Their willingness to even place/translate our food delivery orders from restaurants to deliver directly to our room was a level of service we truly appreciated.

Our only minor inconvenience during our stay was the inconsistent hot water in the showers at night. We found that the water temperature often leaned more towards cold than warm during the evening hours. However, this small issue was overshadowed by the many positives...

Hazardous, Filthy, and Unacceptable – Avoid at All Costs (Stay: 18–19 March 2025, Room 702)

What a coincidence—I stayed in this room, too... and I sincerely regret it.

My elderly mother and I endured an appalling and unsafe stay due to this property’s negligence, dishonesty, and blatant disregard for guest welfare.

1. Serious Health & Safety Violations – Unusable Bathroom Severe plumbing failure: The shower drain was completely clogged, causing wastewater to flood the bathroom floor within seconds.

No real solution: At 10 PM, the night staff (Hong) poured drain cleaner and told us to “wait 2 hours”—an unacceptable response, especially given our early morning flight.

Dangerous conditions ignored: Despite my mother’s limited mobility, staff showed no urgency in addressing the slipping hazard.

2. Dishonest Practices & Refusal to Accommodate False "no vacancy" claim: Hong insisted no other rooms were available, yet online listings showed otherwise.

Refund runaround: Hong initially promised a refund at the front desk for the next morning, but when we followed up with the morning shift staff, we were instead redirected to Ag___—a clear case of obstruction and bad faith.

3. Willful Negligence & Cover-Up Denial of responsibility: Property falsely claimed to Ag___ that there was no plumbing issue, despite clear evidence to the contrary.

Zero accountability: Instead of resolving the problem, staff prioritized dismissing concerns and avoiding responsibility.

Final Warning: Do Not Stay Here This property prioritizes denial over solutions, leaving guests in hazardous and unsanitary conditions. A prime location means nothing when safety and basic hospitality are ignored.

If you book this property (especially through a third-party like Ag___), be warned: You may face the same neglect.

⭐ High ratings don’t guarantee a safe stay—proceed at...

I recently enjoyed a delightful stay at UH Suite the Seoul, and I can't recommend it enough! The hotel strikes a perfect balance between cozy charm and stylish elegance, making it an ideal getaway. Upon entering my room, I was immediately impressed by the thoughtful decor and attention to detail. The cozy ambiance, paired with stylish furnishings, created a welcoming atmosphere that made me feel right at home. The bed was incredibly comfortable, and I appreciated the little touches, such as warm lighting and plush textiles, which added to the overall experience. Safety is always a priority, and UH Suite the Seoul does not disappoint. The double security measures in place, including secure keycard access and attentive staff monitoring the premises, made me feel safe throughout my stay. It’s reassuring to know that the hotel takes guest security seriously. The service at UH Suite the Seoul was exceptional. The staff were friendly and accommodating, going above and beyond to ensure I had everything I needed. From the seamless check-in process to helpful recommendations for local attractions, their commitment to guest satisfaction was evident. The restaurent in 11th floor offered a delightful selection of options, with stunning view—a perfect spot to start the day with coffee time of having dinner with beautiful landscape of Seoul night life Overall, UH Suite the Seoul combines comfort, style, and security in a way that makes it stand out. If you’re looking for a memorable stay with attentive service in a chic yet cozy environment, I highly recommend UH Suite the Seoul to stay in, can’t...