PRINCIPAL B&Bcn — Hotel in Barcelona

The room smelled like a sewer and there where signs of water leakage on the walls. Every time we showered the smell got worse. There was also black mold on the inside of the bathroom door which was very hard to open and close (maybe also due to water damage?). For the first night we were provided with another room (street side, very noisy) and in the morning they had “fixed” the other room. They told us that the problem was under the bathroom unit and they would have to remove it completely to solve it. For now they painted the walls were the water damage was visible and sealed the gaps with silicone. They told us that if the smell persisted we should talk to them upon check out about a refund. When we left though there was no one there except the cleaning lady who did not speak English but apparently new about the smell. I mailed and send messages via WhatsApp to different numbers I hade and in the beginning was told that they will look into it and contact me with a solution once there boss was back from vacation. Since than I wrote numerous messages but only received an offer of 22€ refund (20% of the first night). I declined the offer asking for 20% of the whole stay. I still think this is more than fair as problems persisted throughout the stay and communication afterwards is the worst I have ever experienced. Other problems where the noise that was caused by people working somewhere on the building and also the fact that the soundproofing was so bad that we could talk to our friends in the next room through the closed windows/ walls We paid 110€ a night for the room which is absurd under these conditions. They had almost 6 weeks to come up with a solution after we left but I am almost certain the leakage was long known and nothings was done to solve it. Problems can arise but you should own it and provide acceptable solutions! Don’t ruin your trip by...

The room smelled like a sewer and there where signs of water leakage on the walls. Every time we showered the smell got worse. There was also black mold on the inside of the bathroom door which was very hard to open and close (maybe also due to water damage?). For the first night we were provided with another room (street side, very noisy) and in the morning they had “fixed” the other room. They told us that the problem was under the bathroom unit and they would have to remove it completely to solve it. For now they painted the walls were the water damage was visible and sealed the gaps with silicone. They told us that if the smell persisted we should talk to them upon check out about a refund. When we left though there was no one there except the cleaning lady who did not speak English but apparently new about the smell. I mailed and send messages via WhatsApp to different numbers I hade and in the beginning was told that they will look into it and contact me with a solution once there boss was back from vacation. Since than I wrote numerous messages but only received an offer of 22€ refund (20% of the first night). I declined the offer asking for 20% of the whole stay. I still think this is more than fair as problems persisted throughout the stay and communication afterwards is the worst I have ever experienced. Other problems where the noise that was caused by people working somewhere on the building and also the fact that the soundproofing was so bad that we could talk to our friends in the next room through the closed windows/ walls We paid 110€ a night for the room which is absurd under these conditions. They had almost 6 weeks to come up with a solution after we left but I am almost certain the leakage was long known and nothings was done to solve it. Don’t ruin your trip by...

We stayed here for 4 nights, the room we stayed in was beautifully clean, the bed was the comfiest bed I’ve ever slept in! Well located for lots of great bars and restaurants. I agree with other reviews about the noise however, and our room was overlooking a street with a building that is being renovated, and every morning at 8am a pneumatic drill started up for an hour which wasn’t the best, and I do feel the owners should be highlighting this when people are booking until the work is complete as I had to buy ear plugs and could still hear it. The owner and staff are all very friendly and excellent amenities in the hotel with a little area to make drinks, however it would have been better to have the option of a kettle and coffee / tea in each room, as to make a coffee in the morning I was having to get dressed and get ready to go out just to nip to the foyer and get a drink. Decorated very nicely, and apart from the noise outside the hotel is quiet. Would stay again, but would...