Bravissimo Cool Apartments — Hotel in Girona

We stayed in a 2 bedroomed, 2 bathroom apartment right on the steps of the red bridge.

We arrived late and had to get keys from a key safe on side of Bravissimo office. This was very easy and straight forward and the walk to apartment was less than a minute.

The entrance to apartment building is shocking to say the least but suck it up and go up the narrow stairs of an old staircase and into a beautiful, modern, large apartment with all modern equipment. We were very impressed.

N.B There was no water and I just managed to go to a shop before they all closed and grabbed a few bottles otherwise we'd have been terribly thirsty all night.

Night was noisy due to apartment's location being right on the main street of shops and bars and there was a constant stream of people talking, yelling and shouting throughout the night.

Next day we found main bathroom's shower door wasn't working and had been taped open so as to stop sliding door from falling off. Bravissimo contacted us very early to let us know someone would come over to fix it. They came over, couldn't fix it but left us saying they'd set the door in such a way to allow us to use it, which was fine, but when we did use it, it flooded and it wasn't useable. They said someone would come over to resolve it but they never came and so a family of 4 had to use a much much, much smaller shower, which is OK but not when you pay to have two...

Now, the apartment is very clean and tidy. Spacious with plenty of seating. As an apartment it is really nice and the location couldn't be better. It is smack bang in the centre of everything. Cafes, bars, restuarants, main tourist attractions all super close. Perfect.

However..... Because it is so central, you will need to be able to sleep the sleep of the dead or have extremely good ear plugs because there is constant noise outside each bedroom and living room: One bedroom is main street side and other bedroom is red bridge (a very busy pedestrian bridge) side and so close you can almost touch it.

At weekends and holidays, everyone is up late...including kids.

I did not have a single good nights sleep the entire time I was there. I was shattered most days and lived off strong coffee and energy drinks to keep me going.

One day we'd hired a car to go to coastal locations and as the designated driver I almost cancelled due to being so tired but Red Bull and coffee saw me through.

Each night, on the main street, people literally stood 4 meters outside our windows and sang, chanted, talked, yelled, dropped metal things (sounded like scaffolding poles being dropped) and kicked things down the street..It went on and on and on all night and into the early mornings only for the street cleaners to take their place.

I am a light sleeper and once awake, getting back to sleep is very difficult. My wife didn't suffer much, but for me, it was a sleeping nightmare of constant, constant noise and this has a huge bearing on how to rate the apartment, which, otherwise, shower issues aside, would have been excellent.

It is a shame. If I was not a light sleeper, it would be a different story. I might get woken up every now and then but roll over and go back to sleep but I can't and so 4 nights were terrible and this wasn't helped by its being a local holiday / time to celebrate, period.

If you can sleep easily, there can't be a better location. If they fix the shower, there can't be many better...

I’m extremely disappointed with our experience renting an apartment from this agency. Unfortunately, there were several issues that made our stay far from enjoyable. This has been our 7th time booking and we haven't had any problems like this before..

Firstly, the access to the property was not at all clear on the website. My husband is a cyclist, and we also have a baby, so the numerous stairs to the building and up to the apartment were a huge challenge. Nowhere on the website was it mentioned that the access would be so difficult. This is definitely not a family-friendly or bike-friendly property, and it should be stated upfront. We were told when we reported it that it said no lift...but it should have actually stated how inaccessible the access is.

Secondly, the cleanliness of the apartment was absolutely unacceptable. When we arrived, we had to brush the floors ourselves, and to our horror, we discovered fresh stains on the walls. Upon closer inspection, we realised they were vomit stains. The apartment was filthy, and it was shocking that it had been left in such a condition.

To make matters worse, on our first night, we were left without heating. It was freezing, especially with a 2-year-old child in the apartment. This is something that should have been checked before our arrival. Especially considering we arrived late after a delayed flight and the office was closed so we couldn't report anything.

When we contacted the agency, their response was less than satisfactory. They offered to arrange for cleaners and a 15% discount on our first night—equating to a mere 15 euros, which felt like an insult given the poor condition of the apartment.

We’ve never had issues with this agency before and have always been good tenants, but this experience has completely changed our perspective. I was also told today that they offer different types of apartments at different price points, and it turns out we paid for one that wasn’t even properly cleaned. Very disappointing.

We will definitely think twice before booking with this...

My grandfather passed away 2 days ago, and I had a reservation in Girona from August 18th to 22nd. So I sent a cancellation request without charges, explaining the situation, that I cannot leave the country and that if they need I can of course send a certificate proving my words. I told them that I would very much like to be reimbursed in order to be able to cover the expenses which are really expensive, moreover I do not come from a wealthy family, I worked hard for the amount I paid for the reservation. My request was refused, they said "they do not have control over it", that they could not do anything for me, that it was the Booking rules that were blocking it. I called Booking, they sent back a cancellation request without charges from them saying that Booking does not block anything and that they can very well make an exception by canceling if they wish. I called the agency's customer service again, I spoke with an agent, the day before the reservation, so yesterday, because they hadn't even responded to Booking's request and my messages. The agent said he would contact his boss so he could give an answer, and I thanked him infinitely during the call. I hung up, request refused, "we can't do anything for you." A company with millions that doesn't make exceptions in case of force majeure, I find that shocking and disappointing, the hundreds of euros were not going to change anything for their company, on the other hand, with the difficulties in my family, it would have brought me a lot. I do not recommend this company, which has...