Arena Zone Hotel & Café — Hotel in Valencia

AWFUL hotel, MISLEADING photos of the rooms! don't believe the pics, it doesn't have palms view from windows! it has a view to the concrete terrace where everyone walking! and there are no pictures of this!!! mean mean mean manager, she blackmailed us telling that she only would refund 25% if they found new customers for our room, because we didn't want to stay in that scam hotel. We insisted on 100% refund, as pictures of our room and actual room were completely different. After that she said we DIDN'T SHOW UP, but they actually took scans of our passports, gave us one broken key card (which I replaced after, because if you lose it you pay €10, and you sign a paper for it!!!), and said it's a great and safe hotel and if we don't like something we need to call booking.

we paid for 2 nights and are waiting for a refund!

I regret I chose this hotel Arena Zone, it spoiled all the impression of Valencia and I WILL NEVER COME BACK AND DON'T RECOMMEND TO STAY THERE!!!! FUUU

UPDATE:

She is lying about some alternative that they suggested. Oh gosh I can’t believe such people exist! You can lie to me and others but not to God! We first came to change the room and the guy receptionist told us they were fully booked. He didn’t speak proper English and that was everything he could help. After that we had to speak to rude and mean manager telling her we want a refund. I wish her to learn how to communicate with customers rather than learning how to lie and steal money...

Located in a slightly out of central location as per Google maps. No noise in room 27 from the dual carriageway outside. Note a sizable shopping mall 10 minutes walk away with a Carrefour for anything you might need. Room is small, clean with a good walk in shower. USB plug sockets were an added bonus. AirCon was good.

Couldn't access safe...locked and smart TV not connected to internet.... Shame as this should have been checked and I'm tired of correcting other people's omissions/mistakes.

There is an onsite bar/cafe but we went around the corner to a cafe.. right out of the hotel, immediate right again and walk 1.5 blocks to Cafeteria L'Alqueria del Basket next to the indoor basketball halls...total 2 minutes away...I've left a review for that.

Given location, I would stay but only for...

Located about 15 minutes' walk from Ciutat de las Arts. New facilities, close to public transport and with a restaurant in site. Everything was great, however, I would have liked that the AC cools more, because it was controlled and was almost hot. Out of that, all goes ok and we enjoy our stay. The food at the restaurant was very good and also the service. The front desk personnel, also excellent. Highly recommended hotel. (Note - visit the near Saler shopping center and eat in "Muerde La Pasta". Very...