Hotel Sapphire — Hotel in Colombo

Hotel Sapphire in Sri Lanka is a luxurious haven nestled in the heart of Colombo, the vibrant capital city. With its elegant architecture, world-class amenities, and impeccable service, it offers guests an unforgettable experience.

Strategically located near major attractions and business centers, Hotel Sapphire provides easy access to both leisure and corporate travelers. Whether you're exploring the bustling streets of Colombo or attending meetings, this hotel serves as an ideal base.

The accommodation options at Hotel Sapphire are designed to cater to diverse needs and preferences. From spacious deluxe rooms to lavish suites, each space exudes comfort and sophistication. Guests can indulge in modern amenities such as flat-screen TVs, high-speed internet access, and plush bedding, ensuring a restful stay.

Dining at Hotel Sapphire is a culinary journey that showcases the rich flavors of Sri Lankan cuisine as well as international delights. The hotel's restaurants offer an array of delectable dishes prepared by skilled chefs using fresh, locally sourced ingredients. Whether you crave authentic Sri Lankan curry or crave a continental breakfast, there's something to satisfy every palate.

For those seeking relaxation and rejuvenation, Hotel Sapphire features a range of recreational facilities. Guests can take a refreshing dip in the sparkling swimming pool, unwind with a soothing massage at the spa, or maintain their fitness regime at the well-equipped gym.

In addition to leisure amenities, Hotel Sapphire boasts state-of-the-art meeting and event spaces, making it a preferred choice for business gatherings, conferences, and weddings. The professional event planning team ensures seamless execution, from customized catering menus to audiovisual equipment setup, leaving guests free to focus on their event objectives.

Hospitality at Hotel Sapphire is characterized by warmth, efficiency, and attention to detail. The dedicated staff members go above and beyond to anticipate and fulfill guests' needs, creating a memorable and personalized experience.

Whether you're visiting Colombo for business or leisure, Hotel Sapphire promises a stay marked by luxury, comfort, and unparalleled hospitality, making it a premier destination in Sri...

I spent ten nights at this centrally located hotel in Wellawatte (Room No 305, boked via Agoda). The atmosphere was peaceful and the room itself was of a reasonable size, featuring standard amenities. However, the bathroom was in dire need of modernisation. The availability of hot water on the third floor (where my room was situated) was a significant issue, particularly in the mornings, until the seventh day of my stay. Despite reporting the problem to both reception and the maintenance team, it persisted. Thankfully, a formal complaint via email seemed to resolve the matter for the remainder of my visit. It did appear, however, that the hotel may have been selectively turning off the hot water supply. The housekeeping staff were excellent, and the hotel staff were generally polite and helpful. I utilised room service on three occasions and found the food and drink to be both delicious and promptly delivered. On the final day of my stay, I approached the reception in person to arrange dinner delivery to my room. Upon placing my order, I informed the receptionist that I lacked cash for payment and wished to settle the bill via card in advance, ensuring a seamless transaction upon the meal's delivery. The manager reassured me that prepayment was unnecessary and that I could settle the bill upon checkout the following day, with the cost being added to my room tab. However, another receptionist, perhaps unaware of my understanding of the local language, expressed concerns to the manager that I might depart without settling the bill if payment wasn't collected immediately. In response, the manager assured him that my belongings were still in the room, indicating there was no cause for concern. This exchange left me feeling slighted, and I found it offensive. On a positive note, the hotel allowed me to check in early and check out late at no extra charge, which was much appreciated. The room itself had efficient air conditioning, a safe, and a mini-bar. However, the towels provided were not always spotless and occasionally appeared stained. Overall, while the hotel's location and housekeeping were commendable, the issues with hot water and the incident regarding payment left a slightly...

My recent experience at Saphire Hotel Colombo left much to be desired, and unfortunately, I cannot recommend this establishment based on my stay.First and foremost, the overall cleanliness of the hotel was subpar. The lobby and common areas appeared worn and in need of a thorough renovation. Stains on the carpets, outdated furniture, and a general lack of upkeep created an unappealing first impression.The room I was assigned did not meet even the most basic standards. The furnishings were outdated, and the entire space exuded a stale odor. The bed linens and towels seemed worn and past their prime, lacking the crispness and cleanliness one would expect from a hotel of this caliber. The bathroom, in particular, was a letdown, with signs of mold and mildew in the corners and an overall lack of attention to hygiene.The amenities promised by Saphire Hotel Colombo were far from impressive. The Wi-Fi connection was unreliable at best, making it challenging to carry out any work or leisure activities that require a stable internet connection. The gym facilities were outdated and poorly maintained, with malfunctioning equipment that posed a safety risk.The dining experience at the hotel did little to redeem the overall impression. The breakfast buffet lacked variety, and the quality of the food was mediocre at best. The restaurant staff appeared disinterested and provided lackluster service, further contributing to the disappointing atmosphere.Customer service was another major drawback during my stay. The staff displayed a lack of professionalism, with slow response times to inquiries and seemingly indifferent attitudes. Requests for assistance were met with a lack of urgency, leaving me with a sense of frustration and dissatisfaction.In conclusion, my experience at Saphire Hotel Colombo fell far short of expectations. The lack of attention to cleanliness, outdated facilities, subpar amenities, and indifferent customer service collectively make it an unappealing choice for travelers seeking a comfortable and enjoyable stay. I would strongly advise exploring alternative accommodations in Colombo to ensure a more pleasant and...