Green Palace Colombo — Hotel in Colombo

Dear Team,

Thank you for your service and for providing us accommodation. I am an accountant in real estate and have considerable experience with Airbnb, so I would like to share my feedback regarding my recent stay at your property.

I booked a family room for one night through a phone conversation. The receptionist even called me back to confirm the booking while I was on the way from Jaffna, and I clearly mentioned my arrival time (around 6–7 pm). I was assured over the phone around noon that the booking was confirmed.

However, when I arrived between 8:30–8:45 pm, I was informed only after completing the payment that the family room was no longer available. Instead, I was given a 2BHK apartment at the same rate. This was disappointing because the communication was very poor—if the room had been occupied, I should have been notified earlier and given the choice on how to proceed.

Key concerns:

Room condition: The apartment was in poor condition and not maintained properly.

Safety: The main door had no privacy lock, and one bedroom window was broken, which raised serious safety concerns.

Facilities: The oven and hotplate were not functional, making the kitchen unusable.

Safety is a basic expectation, and unfortunately, it did not receive due attention.

Overall experience: The way the situation was handled felt unprofessional and unsatisfactory. I booked this property after reading reviews, but my experience did not match my expectations. I am not discouraging others publicly, but I do want to give the management a direct note: please ensure proper communication, safety, and professionalism so that paying guests do not feel disappointed.

Note: Don't say that I'm not your customer and I didn't corporate with your team. Don't blame in my side . I didn't speak single words with you guys and I...

Green Palace in Colombo is a practical and comfortable choice for travelers looking for a stay that balances affordability and convenience. From the moment you arrive, the property gives a welcoming impression. The environment is well kept, and the facilities are designed to meet the needs of guests seeking a simple yet pleasant stay in the city.

The rooms are good, clean, and neatly maintained, which immediately provides a sense of comfort. Cleanliness is clearly a priority here, and the well-kept interiors make it easy to relax after a day in Colombo. The addition of a good air-conditioning system makes the stay even better, especially in the warm Sri Lankan climate. It works efficiently, ensuring that guests can enjoy a cool and comfortable atmosphere throughout their stay.

One of the most attractive aspects of Green Palace is its affordable pricing. Compared to many other options in the area, it offers good value for money without compromising on the essentials. It is certainly an easy option for both short and longer stays, especially for travelers who want convenience at a reasonable cost.

Another advantage is the parking availability, which is a huge plus in Colombo where parking can often be difficult to find. This makes it especially convenient for those traveling by car.

Overall, Green Palace offers a combination of cleanliness, comfort, and affordability. With good rooms, effective air-conditioning, reasonable pricing, and the added benefit of parking, it stands out as a reliable and easy choice for accommodation in Colombo. Highly recommended for budget-conscious travelers who still want comfort and...

I had my wedding at this hall in early July 2025, and unfortunately, the experience was nothing short of disappointing. From as early as March, I was in constant coordination with the management to ensure everything would run smoothly, from hall arrangements and parking facilities to the quality of the wedding meal. We even visited the venue the day before the wedding to have a detailed discussion with the lady director, who gave us her word that everything would be handled perfectly.

But on the wedding day, everything fell apart. The main meal served was of such poor quality, it had a terrible smell and was honestly inedible. It was shocking and deeply embarrassing in front of our guests. The parking arrangements were another disaster. Despite prior discussions, there was zero support from their security team. Our guests were left to find their own parking, and many had to pay for public parking out of their own pockets.

None of the promises made were kept. It felt like all our planning and discussions were completely ignored. The director, who was very responsive when it came to collecting payments in advance, turned out to be completely irresponsible and unreachable when issues arose.

We spent our hard-earned money expecting a memorable experience, but all we got was stress and disappointment. I would never recommend this hall for any function. The service was beyond poor, and the overall experience was simply...