Carlton Lausanne Boutique Hotel‎ — Hotel in Lausanne

The hotel was in a great location, with lovely rooms and accommodating staff. Our only problem was that after a four-day stay, we handed both our room keys to the hotel staff and asked if we had any further charges due. We were told that all was fine. We assumed that meant that no more charges were due. When reviewing my credit card charges a few days after our return home, I noticed a $56.55 unauthorized charge from the hotel on my card. ||When I contacted the hotel, they stated it was for an unreturned key and city tax. The city tax I can forgive although they had four days that they could have mentioned or taken care of that during our stay, but to randomly add a key charge was petty and not necessary. While the hotel now agrees that they owe me a refund for the room key charge, I cannot resolve this because they evidently can only charge/credit my card on the same day of departure. After two weeks in Switzerland, this is the only hotel with which we had any issues. If you stay with them, make sure you pay your city tax and verify your room key return...

This is a pleasant enough hotel, with helpful staff and comfortable rooms. Bonus marks for the room design, with plenty of storage. Even if you're staying for a while and travelling light was never your strong suit, you shouldn't struggle to find room to put all your kit away.||The one weak spot was trying to connect to the wifi. It was a massive hassle, and I failed to log in after several attempts at following their instructions. Eventually I gave up and went and asked at reception. To be fair, the receptionist was very helpful and manage to get me logged in in the end, but it wasn't easy.||Come on, guys, it's 2024: the technology for hotel wifi that you can log into in a couple of clicks does exist. On the plus side, at least the wifi worked well enough once I was logged in.||Breakfast was good. It was a little disappointing that you couldn't get light snacks and sandwiches during the day, but there is a nice sandwich bar if you turn right out of the hotel and walk down the street for only...

Peaceful, dignified, and charmingly old-fashioned, the Carlton is like the townhouse of a well-to-do grandmother. ||||It wears its long history with pride, but there’s nothing backward about the service or the modern, vibrant dishes coming out of the restaurant.||The Carlton Lausanne Boutique Hotel is a classic French-style hotel right near the lake in Lausanne.||||The staff are extremely helpful and the manager is always happy to help with anything you need, or great tips on the best wineries and eateries to see in town.||||My first stay here was in November 2021 and now recently on a motorcycle trip in September 2022.||||Rates are very competitive, and rooms are excellent, I was lucky to get into a junior suite with Balcony on both occasions.||||Make sure to book in advance, it's always busy for all the right reasons.||||You are walking distance from the lakefront without the lakefront prices and all the charm and luxury.||||This is definitely my regular whenever I am in...