Hôtel Les Sources des Alpes — Hotel in Leukerbad

We spent 6 nights in Hotel Les Sources des Alpes over a summer's week in 2021. Leukerbad was fairly quiet. I don't know if it was the summer season, or Covid impact. We had the room Pinot-Noir which was a huge suite on the 4th floor with fantastic views down the valley. Sunrise was to die for.||||As mentioned, the room was huge, and evidently a merging of two older rooms since we had two separate toilet rooms at opposite ends of the room, with the main bathroom separate yet again. Other reviews talk about the decor being a bit tired. Yes, we noticed this in our room, but it didn't detract from a feeling of old school grand tour luxury, and the room was kept immaculate, with chocolates delivered every day. One negative: no aircon. It was a rare warm summer week in the alps and we only just sort of got through it by opening up all the windows, but that was quite noisy.||||The staff were first class. I want to call out Marco in the bar, who made us great cocktails every day and had time for a chat. And also Anna in the spa, who gave me a couple of the best massages (traditional and then Thai) I've ever had. The massage prices seemed expensive, but it was worth it for the great massage. Ask about a discount on quiet days. When we had a glitch with the room safe, the manager was also prompt in getting it fixed and opened within a couple of hours.||||Breakfast was the best hotel breakfast we've had in the last couple of years as so many hotels cut back on their breakfast menus due to Covid. The made to order eggs were great... eggs benedict for breakfast every day anyone? Dinner on site was a bit of a let down, a bit of style over flavors, but the subject of a restaurant review rather than hotel review.||||A few reviewers also picked on ageing spa facilities, but honestly, real thermal water is a harsh environment and we found them clean even if there was some limescale build up in some places. We saw them empty and clean the pools each night. And, although there are only two main baths (indoor and outdoor, roughly the same temp), they are large for the number of people using them. The steam room (hamam) and sauna were virtually private since only two people could use them at once. We went to the major public baths, the the Leukerbad pools were way too crowded at all times of day, and the Walliser Alpentherme was still under heavy renovation and didn't offer much for the price (although it was very quiet). We ended up preferring the spa at the Hotel Les Sources des Alpes which we could use every day.||||Inclusive valet parking on site was also a plus.||||Hotel Les Sources des Alpes, and particularly our room, was not cheap, but it was a treat to get away from recent challenges, and particularly the service and spa made it feel worth...

Fallen stars!

Sad to share that what used to be a proud, classic 5-star Swiss hotel experience now is reduced to an overpriced mediocre experience, at best. Through my stays during the past 15 years, I have witnessed a hotel fading to become a worn-down average 3-star hotel without proper staffing or attentive service, but fighting to stay in the five star range – at least when it comes to pricing. How about a 40$ simple gin & tonic in the bar? After you had to walk over to the front desk so they could try to locate a grumpy bartender. Twice! Breakfast was slow, even we were the two only guests. Ordered fried eggs and it took at least 15 mins for them to produce it. Coffee was semi-cold all three mornings. In general, the staff has severe problems communicating in English, so expect confusion and misunderstandings.

If you are sensitive to mold, well, you should definitely choose another hotel. The pictures speaks for itself, this is next to the bed. In general, the lack of maintenance of the hotel is very visible. If you try the outdoor pool, look out for screws in the deck which have popped out everywhere. The so-called Turkish sauna barely broke out a sweat, and the ceiling was black of mold. Leukerbad is quite hilly, so dragging your luggage around is not ideal. We therefore ordered transport by the hotel minivan at 8:30 to the bus station the day before departure, to make our connection for journey back home. The transport was confirmed twice by the front desk. Checked out at 8:15 and sat down waiting for the transport, nobody came at agreed time (come on, this is Switzerland, right?), minutes went by, our bus was departing soon, went to ask the front desk, she was sorry, but the portier had took off with the van filled with luggage for a group that was departing later. No one could not drive us. She had no other suggestion, so instead of calling a taxi or try to help us in another way, she just continued doing nothing and yelled it was not her fault. We ended up running through the town with our bags and made our connection in less than a minute.

A good advice; pick another hotel in otherwise amazing Leukerbad. Les Sources Des Alpes can no longer defend their stars – neither price. A...

Sad to share that what used to be a proud, classic 5-star Swiss hotel experience now is reduced to an overpriced mediocre experience, at best. Through my stays during the past 15 years, I have witnessed a hotel fading to become a worn-down average 3-star hotel without proper staffing or attentive service, but fighting to stay in the five star range – at least when it comes to pricing. How about a 40$ simple gin & tonic in the bar? After you had to walk over to the front desk so they could try to locate a grumpy bartender. Twice! ||Breakfast was slow, even we were the two only guests. Ordered fried eggs and it took at least 15 mins for them to produce it. Coffee was semi-cold all three mornings. In general, the staff has severe problems communicating in English, so expect confusion and misunderstandings.||||If you are sensitive to mold, well, you should definitely choose another hotel. The pictures speaks for itself, this is next to the bed. In general, the lack of maintenance of the hotel is very visible. If you try the outdoor pool, look out for screws in the deck which have popped out everywhere. The so-called Turkish sauna barely broke out a sweat, and the ceiling was black of mold.||Leukerbad is quite hilly, so dragging your luggage around is not ideal. We therefore ordered transport by the hotel minivan at 8:30 to the bus station the day before departure, to make our connection for journey back home. The transport was confirmed twice by the front desk. ||Checked out at 8:15 and sat down waiting for the transport, nobody came at agreed time (come on, this is Switzerland, right?), minutes went by, our bus was departing soon, went to ask the front desk, she was sorry, but the portier had took off with the van filled with luggage for a group that was departing later. No one could not drive us. She had no other suggestion, so instead of calling a taxi or try to help us in another way, she just continued doing nothing and yelled it was not her fault. We ended up running through the town with our bags and made our connection in less than a minute.||||A good advice; pick another hotel in otherwise amazing Leukerbad. Les Sources Des Alpes can no longer defend their stars – neither price. A...