Le Méridien Taichung — Hotel in Taichung

I stayed at this hotel with my family for a short trip in May, booking three rooms across two reservations. Unfortunately, this was one of the most distressing hotel experiences I’ve ever had.

We arrived slightly early for check-in (around 3:15 PM) and were told to wait until 4 PM, which was fine. However, the rooms weren’t ready even by 4:30 PM. Only after repeated follow-ups were we offered a spot in the lounge while waiting — and we finally got into our rooms closer to 5 PM.

The delay caused significant discomfort for my sister, who needed to pump breast milk. When she asked if there was a room she could use, she was told to use the wheelchair-accessible toilet — a completely unhygienic and unsuitable environment for something so personal. She ended up having to pump in the hotel lobby using a cover. Shockingly, the hotel only offered her a spare room after she was done. If this had been provided earlier, it would’ve saved her the embarrassment and discomfort.

But what followed was much worse.

After the first night, I woke up with extremely itchy bites. At first, I assumed they were mosquito bites and brushed it off. Later that day, my family saw the marks and immediately suspected bed bugs. I returned to the hotel in the evening to report the issue. The staff took photos of the bites and offered a room change along with complimentary breakfast. I requested a refund for my second night since I could have just stayed with my relatives, but they told me it wasn’t possible as I had booked through a third-party site — even though payment was only made at check-out. That same booking site has since clarified that refunds are entirely up to the hotel, so this excuse felt dismissive.

Even more concerning, my sister and brother-in-law, who were staying in a different room on a different floor, also experienced bites and later found a live bug in their bed. The hotel staff collected it. We did not visit each other’s rooms at all during the stay, and the access cards were floor-restricted, confirming that this was not an isolated incident.

After returning home, they found two more bugs in their luggage, which proves that we likely brought the infestation back with us. Even my elderly grandmother, who was on the trip, has since started showing signs of bites. This has created massive stress and concern for our household, especially with young children involved.

When I raised the concern about potentially contaminated laundry — freshly washed clothes I had left on the bed — the hotel only offered help after I became visibly upset. They agreed to wash the items for free and return them before check-out, provided I handed them over by 9 PM (which I did). But it’s alarming that this wasn’t offered from the beginning when I first reported bed bugs.

Now, more than a week later, my condition has worsened. I’ve seen a doctor who confirmed that I’m at risk of infection due to the bites and have been placed on medical leave. My legs are in terrible shape, and the entire experience has caused significant physical and emotional distress.

This review isn’t just about a bad hotel stay — it’s about poor hygiene, subpar handling of a serious issue, and a lack of genuine accountability. I sincerely hope this prompts the hotel to investigate and resolve its pest control problems properly. No one should have to go through what we did.

Update: I sent a formal complaint email to the hotel and the initial response was simply courteous but not addressing the issues. In fact, one of the service recovery listed was “promptly assisted with laundry” — which was not true at all. The recep initially told me laundry would only be returned next day 2-3pm but I’m checking out the next day at 12 and have my own travel plan. The recep only provided laundry service and return before 12pm next day AFTER I showed visible distress and panic at the situation. I’ve mentioned and reiterate this pointer (amongst others) and they only simply replied almost the exact same things as the first just with some rephrasing such as “arranging...

My husband and I travel often, we love exploring the comforts of different five star hotels, four seasons Kempinski marriot etc. Almost all the experiences are great. We had the opportunity to travel to Taichung to attend a wedding and chose to stay at Marriot of our own country. To be honest, it was a very disappointing two nights stay. First of all, I checked in via web app, and stated we would be arriving at 2 pm, we understand early check in subjected to room availability. On the 19th, we arrived at approximately 4:30pm, were told our room is not yet ready. Upon inquiring how long it would take for the room to be ready, we got a”we are not sure” reply. We had to sit in the lobby for 30 minutes before we went to the front desk and inquire the status of our room. It was then they told us it was ready. This alone is not a service I expect of a five star establishment. The hotel did offer a late check out, but we did not need it. After resting a bit, we went to the sky bar/pool area and made a reservation with the sky bar under our room number for 9 pm. Upon arriving after dinner from your second floor restaurant, where I signed for dinner (charged to the room) , we were denied entrance at the skybar unless we show our room card WITH THE ROOM CARD HOLDER WITH OUR ROOM NUMBER WRIITEN ON IT. We have NEVER experienced this anywhere else, my husband had to go back and search for the piece of paper card holder. If it weren’t for the guests that were with us, we would not be conducting our business there anymore. Although it was explained to us the reason after I made my concern to the front desk,(something about double booking with a foreigner with the same room number) it left a bad experience on the very first night. We had a late breakfast on the day of check out, we arrived 9:20am, the breakfast buffet is until 10pm, at 9:45 the staff began to clear out plates and dishes, I was at the salad bar, with a plate full of salad wanting to add some nuts, the staff just took away the jars with the nuts with me standing there flabbergasted. Overall it was a very disappointing experience, the hotel service very subpar, it seems to me the staff is very poorly trained with discrimination towards native Taiwanese. Understaffed, hotel grounds and overall cleanliness have room for improvement.

不知道是不是缺人，整體住宿體驗與服務沒有該有的水準，有很大的進步空間。

若沒有改善，有其他更好的選擇。 : Upon giving a feedback to Marriott customer service, we did get a prompt reply from the manager, who listened and inquired the details , ensured that they will improve the service process, and gave us bonvoy points. Sincerely hope that the quality of service will improve especially a hotel located at our...

From the moment we arrived, Le Méridien Taichung impressed us with its warm hospitality and impeccable service. As we stepped out of our car, the staff immediately approached to assist with our luggage — a small gesture, but one that speaks volumes about their attentiveness and professionalism.

The lobby exudes a cozy and welcoming ambiance, beautifully decorated with warm tones and elegant touches. After a long day of travel, it felt like stepping into a haven of calm and comfort. The front desk staff were incredibly friendly and efficient, making the check-in process smooth and pleasant. They truly made us feel right at home.

Now onto the room — absolutely stunning! It’s spacious, thoughtfully designed, and exceptionally comfortable. The use of lighting and color palette throughout the room is masterful — bright and energizing in areas where you need it, while dim and calming where relaxation is key. The bed was perfectly firm and supportive, and we were treated to a gorgeous city view right from our window.

The bathroom setup is equally impressive. The bathtub is deep and luxurious, perfect for a long, soothing soak. The shower and toilet areas are thoughtfully separated, allowing for both functionality and privacy — a feature we greatly appreciated.

Fitness lovers will be thrilled with the 24/7 gym located on the 23rd floor. This is not your average hotel gym — it’s more like a full-fledged boutique fitness center, complete with a wide range of cardio machines, free weights, and strength-training equipment. Easily one of the best hotel gyms we’ve encountered, with floor-to-ceiling windows that offer a panoramic view while you work out.

The rooftop pool is another highlight. While not huge, it’s perfect for a refreshing dip and offers a serene space to unwind while taking in the skyline.

Location-wise, Le Méridien Taichung couldn’t be more convenient. It’s directly across from a train station, with the high-speed rail station just a 15-minute drive away. You’ll also find two of Taichung’s most popular night markets just 4km away, making evening food adventures a breeze. Plus, a convenience store is just steps from the entrance.

In summary, Le Méridien Taichung delivers on every front — comfort, service, amenities, and location. Whether you're here for business or leisure, it offers a premium stay that truly elevates your travel experience. We would absolutely stay here again on our next visit...