Courtyard by Marriott Taipei — Hotel in Taipei

Overall, I had a pleasant stay at the Courtyard by Marriott, Taipei. The sraff at the Front Office and the Executive Lounge is also friendly, professional, and ready to assist... Thank You!

Repeated customers tend to see things from a different perspective or have a higher expectation. Sometimes, we also seek out details. So, please allow me to share a few items (recurrence) with the hotel Management team: 1.) Mobile Check-In -- If the guest used Mobile Check-In to check in, it would ne nice if the hotel could notify the guest with a brief message when the room becomes ready before the customer‘s pre-determined/anticipated arrival time. That is the purpose and beauty of Marriott Mobile Check-In.

2.) Trash Bin -- In a (mini) suite, trash bins should be made available in all restroom facilities, including the restroom at the main entrance. Guests should not need to walk around the room and look for a trash bin to dispose of waste. And, to promote a GREEN environment, the hotel might want to consider putting both trash and recycle bins in all rooms.

3.) Food & Beverage -- I am a fruit person when it comes to breakfast. And, Taiwan is known for its variety of fresh fruits - never short of options. But, interestingly enough, the fruit selections both at the Executive Lounge and the Sunrise restaurant tend to repeat - watermelon, tangerine/oragne, and carambola (starfruit). The hotel might want to explore other options for a change.

4.) Newspaper Delivery -- If the customer has a scheduled delivery service in the profile, please make sure it is delivered at a reasonable hour in the morning before the guest leaves the room for the day. But, certainly, I understand the Elite customer could always get a copy by visiting the Executive Lounge, too.

5.) Housekeeping -- I wonder whether the carpet is actually vacuumed (thoroughly) every time before the next guest checks in. At times, I could spot very fine tiny debris in the carpet. Plus, I did not seem to notice the housekeeping always using a vaccum when preparing a vacant room (next door).

I appreciate the hotel staff‘s hospitality. I understand the challenges of operating a good hotel. But, in the cut-throat (Taiwanese) tourism/hotel industry, details matter! Thanks for listening. I...

I took me quite a while to decide on this hotel for several reasons, though the hotel is not actually near the city and would take about 25 minutes to reach Taipei Main station. What I liked about this place is the accessibility because it has different modes of transport available, especially the Taiwan rail and the HSR all below the hotel. It was very easy for me to get here from Yilan via the railway, and I had a morning flight that departs from the airport, which the railway has train at 5 that allows me to connect to the first airport train at 530am while the taipei metro only starts at 6am. Nevertheless did a check in which was a breeze, got upgraded to a bigger room and the hotel manager gave me his name card so I could reach him. Hotel overall looks new and very clean. Big rooms well furnished and power points at the right place. Visited the lounge which was quite big as well, but not much food outside of the non dining hours. There was a gym which was small but sufficient, but lacking a pool. The reception is on the 7th floor and there are 2 lift lobbies going to different floors. I usually don't like hotels like this as need to transfer to another lift again to the main entrance. Breakfast was okay but I wasn't exactly pleased with the selection of food. I think there was supposed to be a Singapore and Malaysia theme but didn't spot the food around. Not sure if it was for breakfast or other mealtimes. Easy to get around with the railway, HSR metro all below the hotel and integrated with malls. Easy to find food around the malls and this is a great plus especially if weather is cold and wet and you don't want to go far there are many options to choose from. Rate was decent and service of the staff is good. I definitely recommend this place if you really need to catch an early flight. The earliest you can from here is to reach the airport around 6am...

WARNING. Hotel cancelled suite reservation one night before check in.

Pre Covid Marriott was the go to among my consulting colleagues, many of us were platinum and titanium members. It is clear Marriott is no longer what I used to be and it is echoed among my colleagues. In the past 2 years 2 of 3 bookings I’ve made with Marriott hotels were negative experiences.

They sent an email at 8.27pm stating my room is downgraded from a suite to a regular room at regular rate and offer to upgrade my reservation to a suite for the rest of the duration of my stay. First off the standard practice is to upgrade rooms if there were issues. Second it’s meaningless to upgrade me back to the suite I have reserved, the next higher available is the presidential suite. Third I needed a suite to host guests for discussions and for personal work reasons while on holiday. At the last minute, it is debatable what an acceptable regular rate could be and it was not clearly stated. At the very least they could have offered a deep discount on the regular rate as service recovery but as mentioned. The email was extremely vague.

I had to call them and ask for an explanation at 11+ pm when I noted the issue. As there was no satisfactory resolution, the purpose of my trip cannot be met without a high quality accommodation close to the convention venue and my flight was the next day at 6 am. I had to cancel my trip and withdraw from a seminar I was meant to give a talk.

I am permanently blacklisting Marriott from whatever bookings I make in the future and informing my personal circles as well. If you book a normal room, you’ll be fine but why we book more expensive hotels is for better service, room and hotel facilities. It is clear this is not honoured, across multiple reviews on Google, Trip Advisor and various other review sites by other long term customers who have noted...