La Lune Beach Resort — Hotel in Ko Samet

I accidentally booked this hotel late at night while urgently trying to find a place to stay. Within 2–3 minutes of confirming the reservation, we realized it was in the wrong area and immediately submitted a cancellation request, followed by a polite email explaining the situation.I fully acknowledge that the mistake was mine and that the booking was marked as nonrefundable due to its last-minute nature. However, given how quickly I contacted the hotel—literally within minutes—I was hoping they might show some understanding and allow a cancellation. We clearly explained that we would not be able to check in or use the reservation at all.Instead, the hotel denied the request outright. No offer of even a partial refund or administrative fee adjustment—just a flat no. I would have gladly accepted a small penalty (1–2%) to cover processing, but keeping the full $80 for a reservation canceled within minutes feels unnecessarily rigid.Customer service is more than following policy—it’s about evaluating context. Unfortunately, that wasn’t the case here. I write this not with anger, but with disappointment. I hope the hotel considers adding just a bit more flexibility in the future for genuine, immediate booking mistakes. I had to rate the hotel to send this review - please do not use the ratings that were provided. We did not stay at...

Our experience at this hotel was mixed, with both positive and frustrating moments. One of the biggest challenges was getting assistance from the staff. For instance, when I forgot something in the room, the front desk told me to contact housekeeping myself, which felt a bit dismissive. Similarly, when I asked for help arranging transportation, I was told to walk out and find it on my own. Thankfully, one of the staff members kindly helped carry my bags to the pick-up point — and I truly appreciated that small gesture of care.

The room was overall fine, though not spotless — we noticed a bit of sand here and there. The air conditioning worked well and kept the room cool, but it was a bit noisy. The view from the room was nice, but if you’re assigned a room near the stairs, be prepared to hear frequent foot traffic.

Breakfast was quite tasty, though the service was a little slow, especially when it came to refilling empty dishes. It seemed the staff were trying their best, but perhaps they were short-staffed or overwhelmed at times.

In the end, while there were moments of kindness and comfort, I left feeling not fully satisfied with the overall service experience. If I were to return, I would need to think it...

Hotel has several issues and is in need of major reinovation. |We paid about 129 eur/night for a deluxe pool view room with extra bed incuding breakfast.|Location is good.|Cons:|What you pay is not what you pay for|We paid about 129 eur per night and expected a decent hotel but we understood that we just paid mutiple times of the normal rate of this hotel|Southwest (left) stairs smell like toilet|Shower mould and smell like toilet|Corridor smell like toiler|There is an uncovered hole on ground floor with terrible smell (southwest near the stairs)|Brealfast is very poor and they many of the offered food/drinks are empty/neglected for long time|Pool is dirty & cold (shading)|Internet is slow and sometimes unavailable|Staff not utilized (too many staff exist but are not utilized/trained)|Balcony doors are single glazing and not locking (Room A22)|Rust on fridge door (Room A22)|Mold on bathroom tiles and on wall outside bathroom (Room A22)|Room balcony - no privacy|Ac compressor - cover missing (exposed wires)||We staid for 5 nights (checkout 26/12/2024) 2 adults, 1 child (6y)||Very low number of reviews on booking (looks weired so few...