Centara Grand Beach Resort & Villas Krabi — Hotel in Krabi Province

My family and I always go to 5 stars. We go to a large amount of restaurants and resorts around the world so we are very seasoned. If you go just sporadically to top restaurants and resorts, you might not realize and accept many things, because you think it’s normal. But it’s not.

This was one of the top 3 worst 5 stars resorts we ever been.

Avoid at all cost. This is a 3 stars not 5. I talked with 2 random people in separate occasions, same thought.

Rooms completely dirty in every part and also very very very old. Never renovated. In the room most of the things are broken: door handles, doors don’t close, drawers don’t close, cabinets don’t close etc. Blinders hard to pull up and still half broken. You can’t imagine the level of dirtiness. Even after asking a deep cleaning, they didn’t clean half of the things. Many ocean view room suites like mine don’t have ocean view: they are covered by trees.

The service is really ridiculous. They don’t have enough people and those they have aren’t trained and just some of them speak a little bit of English. Every day there are multiple triggering factors such as they don’t understand what you are ordering at the restaurants, they don’t bring you napkins when they bring food, etc. Yesterday my kid didn’t have the place at the table and we had to ask to add it, when asked they brought only a towel no fork no knife no glass, so we had to ask again single things. You ask for things and they don’t bring them. We were at the table with my 5 years old and my wife and instead of bringing food to the kid (plain noodle) and then to us, they brought food to us after ONE HOUR and the kid still nothing. For my wife they told her there wasn’t tofu and if she wanted to replace it with something else like chicken. She said ok for chicken. They brought the food without tofu and without j chicken, and we had to send it back. It was a very miserable service.

The place is ridiculous very old and broken. There’s not control in the pool, kids jumps everywhere from the rocks around risking their life and those of the people below and nobody check on them. There should be a minimum of 3 lifeguards. Nobody is present to manage umbrella opening at the beach, hard even to get the menu on the sunbed. You don’t know who to ask to. And when you ask they are gonna call someone they can speak English. The sunbed are ridiculous: old plastic with the fabric that is very loose so not comfy.

The position at this point is just NO. You need boat or trail to exit the resort. But for the boat you need to book as is limited seatings of course. The resort doesn’t provide cash. So if you want to get some cash to pay an excursion at the pier, you first need to find an atm on the mainland and risk that it eats your bank card. Every 5 stars in the world has a service to give you cash if you pay them a surcharge. But they don’t. And don’t even have an atm. They don’t respect the time of opening of the shop inside to buy cream, cigarette and anti mosquitos. The first day they told me they would close at 8pm (also written on the door) so I went at 6.30pm to buy after sun cream for my family. It was closed. I went to the reception and they say “yeah is closed”. So after one hour I went back to the reception and told them guys you need to solve the problem: misquotes are eating me alive: at least I need an anti misquotes. So the guy from the reception opened the shop (as it should have been). The only cigarette they have btw are red (strong) cigarettes. I can’t smoke them. Precision is equal to zero here.

My family and I where eating at a restaurant on the beach. Everybody well dressed. Behind us a shi*ty guy (I guess he was Pakistani or Indian) without shirt with his naked feet on the table. His family arrived all dressed but him stayed like that and ordered dinner. Nobody took care of telling me that that wasn’t the attire and the attitude to eat at a restaurant in a 5 stars resort. It’s just ridiculous.

Now I understand why I paid $225 per night. $500-1000/night 5 stars resorts aren’t like...

Disappointing Stay – Lack of Communication and Safety Concerns||Hotel Condition and Maintenance Issues:|The hotel feels run-down and in need of serious maintenance. The doors in the room were squeaky, hard to open, and close, and the layout was confusing with unclear numbering, making it difficult to navigate. Additionally, the lights in the room did not work properly, which added to the inconvenience during my stay. The overall condition of the hotel left me questioning the quality of the facilities.||The Monkey Incident and Lack of Communication:|The most troubling part of my stay was the monkey incident. When I returned to my room after being out, I found the door wide open. Upon entering, I discovered that a monkey had gotten inside. There was a brief warning in the room about monkeys, but it was not sufficient. The hotel left all the responsibility of understanding the risk to poor signage, without ever mentioning any specific precautions regarding monkeys during check-in or throughout the stay.|The caretaker who came to check on the situation mentioned that monkeys could open the sliding doors by themselves, even when locked. This makes me question why guests weren’t more thoroughly informed about this potential danger upfront.|What was even more frustrating was the delay in handling the incident. It took almost an hour for anyone to speak with us about what to do next, leaving us in limbo with no clear guidance or sense of urgency. When I accidentally met and spoke with the manager upon checking out, I was initially told the incident would be investigated. Later, I was offered a 50% discount on my one-night stay as compensation. While I appreciate the gesture, it did not even begin to cover the damage caused by the monkey or the distress we experienced. The monkey not only ruined cosmetics and personal items but also caused damage to my laptop, which made the situation even worse. The lack of a timely response, proper communication, and failure to take adequate responsibility for this serious issue was incredibly frustrating.||Reception and Communication Failures:|Throughout my stay, I had serious trouble contacting reception. Reception calls were never answered, not even when the monkey incident occurred. I had to physically go all the way to the reception myself every time I needed assistance, which added to my frustration. This lack of communication and accessibility made a stressful situation even worse. It felt like the hotel didn’t make any effort to provide timely support or address issues properly.||Service and Responsiveness of the Staff:|While some staff members were friendly, I found the overall service to be lacking. The response time was slow, and the information was confusing. For example, I was given the wrong directions to a restaurant that’s already closed and moved to another spot.. The hotel’s lack of effort to properly accommodate and address issues was apparent.||Renovations and Concerns About Current Operations:|The hotel is planning renovations soon, but I question whether they should even be open at this level of operation. With so many maintenance issues and safety concerns, it seems like the hotel is not fully prepared to accommodate guests in a way that ensures their comfort or safety. If the hotel is aware of these ongoing issues, it may be better to close for renovations until it can meet acceptable standards.||Conclusion:|In conclusion, my stay at this place was disappointing due to poor communication, safety issues, and lack of responsiveness. If the hotel is aware of the monkey problem, it should be communicated properly to guests from the beginning—not left to confusing signs in the room. The response to the incident was slow and unsatisfactory, and the lack of proper customer service was evident throughout. I will not be returning to this hotel and do not recommend...

Disappointing Stay – Lack of Communication and Safety Concerns

Hotel Condition and Maintenance Issues: The hotel feels run-down and in need of serious maintenance. The doors in the room were squeaky, hard to open, and close, and the layout was confusing with unclear numbering, making it difficult to navigate. Additionally, the lights in the room did not work properly, which added to the inconvenience during my stay. The overall condition of the hotel left me questioning the quality of the facilities.

The Monkey Incident and Lack of Communication: The most troubling part of my stay was the monkey incident. When I returned to my room after being out, I found the door wide open. Upon entering, I discovered that a monkey had gotten inside. There was a brief warning in the room about monkeys, but it was not sufficient. The hotel left all the responsibility of understanding the risk to poor signage, without ever mentioning any specific precautions regarding monkeys during check-in or throughout the stay. The caretaker who came to check on the situation mentioned that monkeys could open the sliding doors by themselves, even when locked. This makes me question why guests weren’t more thoroughly informed about this potential danger upfront. What was even more frustrating was the delay in handling the incident. It took almost an hour for anyone to speak with us about what to do next, leaving us in limbo with no clear guidance or sense of urgency. When I accidentally met and spoke with the manager upon checking out, I was initially told the incident would be investigated. Later, I was offered a 50% discount on my one-night stay as compensation. While I appreciate the gesture, it did not even begin to cover the damage caused by the monkey or the distress we experienced. The monkey not only ruined cosmetics and personal items but also caused damage to my laptop, which made the situation even worse. The lack of a timely response, proper communication, and failure to take adequate responsibility for this serious issue was incredibly frustrating.

Reception and Communication Failures: Throughout my stay, I had serious trouble contacting reception. Reception calls were never answered, not even when the monkey incident occurred. I had to physically go all the way to the reception myself every time I needed assistance, which added to my frustration. This lack of communication and accessibility made a stressful situation even worse. It felt like the hotel didn’t make any effort to provide timely support or address issues properly.

Service and Responsiveness of the Staff: While some staff members were friendly, I found the overall service to be lacking. The response time was slow, and the information was confusing. For example, I was given the wrong directions to a restaurant that’s already closed and moved to another spot.. The hotel’s lack of effort to properly accommodate and address issues was apparent.

Renovations and Concerns About Current Operations: The hotel is planning renovations soon, but I question whether they should even be open at this level of operation. With so many maintenance issues and safety concerns, it seems like the hotel is not fully prepared to accommodate guests in a way that ensures their comfort or safety. If the hotel is aware of these ongoing issues, it may be better to close for renovations until it can meet acceptable standards.

Conclusion: In conclusion, my stay at this place was disappointing due to poor communication, safety issues, and lack of responsiveness. If the hotel is aware of the monkey problem, it should be communicated properly to guests from the beginning—not left to confusing signs in the room. The response to the incident was slow and unsatisfactory, and the lack of proper customer service was evident throughout. I will not be returning to this hotel and do not recommend...