INNSiDE by Meliá Bangkok Sukhumvit — Hotel in Phra Khanong Subdistrict

A Modern Stay with Room for Improvement.

The hotel’s location is excellent — just a short walk to the BTS station, which makes it very convenient to get around Bangkok. However, traffic in the area can be quite heavy, so taking the skytrain is definitely the better option if you’re planning to explore the city.

The hotel itself is beautifully designed, with a clean white modern aesthetic that blends Thai elements into its architecture and interior decor. The rooms follow this same concept — minimal and modern, with a clean white palette. One unique feature is the centrally placed sink, which may not appeal to everyone. The minibar is complimentary, but the drink options are unfamiliar. Two bottles of water are provided daily. The bed is moderately firm — not too soft, not too hard — and the blanket is lightweight, which may depend on personal preference.

Unfortunately, despite the hotel being relatively new (only around two years old), some signs of wear and tear are already visible in the room. Furniture shows noticeable marks of usage, and the bathroom door was squeaky with signs of rust. It would be great if the hotel could pay more attention to the maintenance of the rooms.

One major downside was the air conditioning — it was noisy, and the temperature control panel was difficult to use. There was also the constant sound of running water, possibly from the plumbing in the room above. Even after switching rooms, the water noise persisted, especially around the right side of the bed during other guests’ shower times. This could point to an issue with the plumbing system overall.

The windows block outside noise fairly well, but the walls between rooms are quite thin — you can hear conversations from neighboring rooms. Loud door slams were also frequent. If you’re looking for a peaceful, restful stay, these factors might be worth considering.

As for the facilities, the Thai restaurant offers average flavors, with a limited menu that lacks a clear culinary identity. It’s hard to tell what kind of Thai dining experience the restaurant is trying to present. The Spanish tapas restaurant is similar in terms of taste, but the stunning view of Bangkok from the dining area — especially during sunset into the evening — makes it a worthwhile visit.

The swimming pool area is quite small and can feel crowded when there are many guests, though the view (again, particularly during sunset) is a highlight. Menu items like fish and chips or hamburgers are available poolside. However, getting to the pool requires changing elevators, which is a bit inconvenient.

Overall, the service at the hotel is attentive and customer-focused, especially at the reception and in the dining areas.

However, the concierge service was shockingly poor — and honestly, one of the worst experiences we’ve ever had, especially at a hotel that is part of a well-known international chain. After checking out, we waited for our taxi just outside the main entrance on the ground floor. There were three male staff members standing at the front, but none of them offered to help with our luggage. They simply watched as we handled everything ourselves. When the taxi arrived, I tried to lift the bags into the car, and the female driver actually got out to assist us — while the male hotel staff continued to stand by and do nothing.

It was downright pathetic and disappointing. Is this really the kind of first (and last) impression a hotel wants to leave...

The TVs are useless. They are locked to some pre-set hotel info/upsells and the only thing you can sign into on them is YouTube. No Netflix. No Amazon Prime. Nothing. There's also a set of pre-selected channels which are mostly just youtube content channels (Hot Ones, etc.) I was ill while I was here and I couldn't watch anything that I wanted to. It's the easiest thing to let people customize their content preferences and it's locked. Ridiculous choice on the hotel's part.

Another thing is that the desk space is sooooo tight. I work online and had to pull the desk away from the wall and basically pinch the walking space to my bed just to adequately use the table (which had to be cut in half to fit the small room).

Lastly, rooms are very small. I know the booking site states ahead of time that it's 20m^2 but I don't have any frame of reference for how big that is, but I didn't expect it to be THIS cramped. Your knees hit the toilet door when you use the toilet. The sink is awkwardly placed in the middle of the room, and you're running into all the furniture trying to get to the bed.

The breakfast is also not worth the price. Actually, it would have been nice, had a lot of potential to be nice, but all the nice dishes were served cold. I don't know if they were on heatplates or not but the potatoes, cold. The sausage, cold. Bacon, cold. The only warm item was the freshly cooked eggs.

I found the pricing totally inconsistent with the delivered product.

With that said; staff was fantastic. Very friendly, very helpful. Location isn't ideal but it's right next to the On Nut station so everything is readily accessible by MRT. The rooftop pool with swing is nice and should be checked out if you're staying here. It's nice to know that the pool is open until midnight. Gym is really small, not worthwhile unless you want to do cardio. Interior decorating of the rooms and the hotel is top notch. Beds are comfortable. Shower gets plenty hot. I enjoyed that the hotel provided a few non-water cold beverages free of charge (orange fruit drink, guava drink, green tea). Aircon is strong. Wifi is not so strong. The hotel is generous in that they leave a card in the power activation slot so the aircon doesn't shut off...

Melia Innside Bangkok: Pure as Snow White Melia Innside may be apt for our quick Christmas check in before heading off to Khao Yai. It’s a grand entrance when you arrive, greeted by dazzling white lights and the white purity and high ceilings creating ample room and heavenly space continues as you head upstairs for check in. Everything is pristine white at the new swanky and posh hotel. Room is all white, with brushes of bronze and black but never over-shadowing the puritan white. The feature of the hotel is that knockout bronze swing at the rooftop pool. It was cold and superbly windy when we were here. A dip in the glass, tank pool is a must. For the patrons at the Spanish Luz Tapas Bar & Restaurant below will see your graceful strokes. There’s even a rooftop hammock for the not-the faint hearted. Come evening, bright lights flood out for a top-of-the-world rooftop bar experience. Kites Eatery is that knockout restaurant with tall gold lamps and golden touches that spells of sophistication. While Luz focuses on all things haute Spanish and is helmed by a solid female executive chef Laia Ferrer, Kites Eatery is helmed by Chef Katisak who focuses on haute modern North and South Thai. We chose the latter given we had only one night stay. The Christmas buffet was trim but robust. The Thai dishes truly shone - the clams, curried crab and even the humble green chilli sauce were all outstanding in flavours. Not one to bow to traditional Thai fare, he elevates the usual suspect ingredients and give it a richer spin. The western offerings were lacklustre. This is one heck of chic chic hotel - the Spanish know style like the back of their hand. It was a one night stand at Melia Innside, but it’s a heck of a one-night affair....