foto Hotel phuket — Hotel in Ratsada

We stayed for 2 nights in the Foto Hotel, just outside main Phuket. Phuket is a 15-20 minute taxi||It was a really mixed stay, some really good things but some things that really need attention for their apparent 5star rating. ||We opted for the swim up pool room, with a big bath in the room.||Pro’s:|- aesthetically, the room and hotel is very well curated and looks very nice for photos in its black and white|- the framing of the view with the bed facing the pool is lovely. |- the lighting of the room is quite fancy, with a mini fridge and coffee machine in the room (with 2 free pods)|- the bed is AMAZINGLY COMFY! The most comfy bed I’ve had in a hotel in a long time.||Cons:|- the pool is really difficult to get in and out of from the room, rendering it a useless for use to come back and forth from your room. It needs a ladder to help get in and out. Particularly if you had kids, we’re elderly or had mobility issues|- the room is quite impractical, with no where to put your clothes, whilst it looks lovely it’s functionality is a little lacking. The nice lighting makes things like putting on make up really difficult, because even in daylight the rooms dark. |- staff feel a little ambivalent to you, and certainly isn’t the same hospitable experience we’ve had elsewhere in Thailand. |- everything’s a little grubby and worn, the wall round the pool, paint is all flaking, and lots of shrubbery floating in the pool. Cushions and loungers round by the pool were rusting on grubby. ||Cons from our stay: |- our electronic door lock was not working properly and every time we left the room, we had to go back to the reception desk every time we went out the room when we came back. Really frustrating and was never rectified- not sure they quite understood this happened EVERY TIME we went out. |- they have a useful shuttle bus to Phuket as it’s a way out of town, it runs twice a day, booking advised. Went to book at 9am for 3:30pm, was advised it needed 24 hour notice, even though I asked is there space still. Apparently you can’t get the minibus unless you book with 24 Hour + notice. |- our room was never cleaned, we were out at various points and put the clean our room sign on, but it seemed to be missed. ||Overall would I come back. Probably not, but the sister hotel “tide” which seems to be joint, looked a bit better and the pool was much nicer (which you can use staying at Foto too) so would probably...

Review for Foto Hotel Phuket I cannot believe I fell for the illusion of this hotel.

With a name like Foto Hotel, the pictures look stunning and immediately drew me in, making me excited to book a stay. But the reality couldn’t be further from what was promised.

After a 15+ hour flight, we arrived exhausted, only to be told at 8 PM to wait at the bar because they needed to change the bed. Confused but compliant, we went along.

Hungry from our travels, we decided to have dinner. While the restaurant was open, our experience was far from smooth. After waiting 30 minutes, we were told the sushi we ordered wasn’t available anymore. An hour later, we received two tasteless tacos. To make matters worse, we even found a hair in our food after waiting another 40 minutes.

When placing our order, the server's phone rang, and instead of prioritizing guests, he told us to wait while he took his call. This level of service is absolutely unacceptable, especially at a so-called 4-star hotel.

Once we finally got to our room, we found a pearl earring on the floor, a clear sign that the room hadn’t been properly cleaned. Upon further inspection, the bed was dirty as well.

To top it off:

No hot water for showers. Unfriendly staff who lacked professionalism. The hotel is poorly managed and overpriced for the service provided. The sea in front of the hotel is unusable, with water that is black, polluted by fuel from old fishing boats, and surrounded by fishermen. Additionally, the activities offered at the lobby are overpriced and poorly organized. You're much better off booking excursions via GetYourGuide and using Grab to get to your meeting points.

This hotel is a classic case of "good photos, terrible reality." It markets itself as a 4-star establishment, but in reality, it doesn’t deserve even 2 stars.

This was, without a doubt, the worst experience I’ve ever had in Thailand. Save your money, your time, and your peace of...

Beautiful, artsy hotel in the middle of nowhere. Provided you have your own transportation, this is a perfect place to stay if you want to be near the sea while being close to Phuket town (15 minutes by car). I highly recommend the poolside rooms. It has a decent restaurant with average hotel food prices, a chic bar, and even an ice cream parlor, Häagen-Dazs quality level. If you are on foot, the nearest 7 11 is 20 minutes away. A bunch of taxi drivers conveniently hang out across the road from the hotel parking lot, just up the hill. A word of warning if you are staying in this area. Many of these so-called seaside restaurants charge ridiculous prices for food if you are foreign tourists. There is a Farang price menu and the Thai price menu. Some of you may not be surprised by this if you've been in Thailand long enough. Pad Thai, which should cost 50 to 100 bahts in Bangkok, was around 179 baht at some place here. Fresh coconut 30 to 50 bahts, costs 90 bahts here. Lol. No, the cost of living in Phuket is NOT higher than Bangkok. If you go to these places, be smart, do check the prices. Honestly, the view was not even worth it when we were getting eaten alive by bugs. I would much prefer just dine in...