Karagül Otel — Hotel in Eyyübiye

The hotel does not match the photos and description at all. Instead of a deluxe room with two beds of 35 square meters, huge windows, etc., we were given a room next to the kitchen, without windows. Everything is old, shabby, it is generally scary to go into the bathroom. When I asked whether this was the room we booked, they took me to the second floor. There was a room there that very remotely resembled the photos from the sites. Everything is old, dirty, dusty, however, larger. We said that we are ready to move there. To which the hotel staff demanded that we cancel the reservation. When I asked if they would return our money, we were told that they would. It is not clear why it was necessary to cancel. In the end, I cancelled the reservation at the request of the hotel staff, but they never checked us into the new room and we simply left the hotel with the children and suitcases. In the end, they did not return our money, we lost 7,000 lira for 2 nights. It is unclear how to return the money that simply disappeared. It is unclear why they deceived us. We have many times received a room that was not the one in the photo on the Internet, but we have never encountered such an outrage. Give us our money back! We refused to stay because the room did not match the photo and description at all. But the most interesting thing began after my wife published a review of this hotel, describing this situation. I began to receive calls and messages from the hotel owner at night with threats that they would sue me for publishing this review. As a result: 1. 6900 lira were lost. 2. We were left without a room to stay. 3. We are threatened with court. There will be legal proceedings. I strongly do not recommend this hotel if you do not want to get...

I had a wonderful stay at Karagül Hotel in Şanlıurfa, perfectly located in the city's historic center. Many attractions are within walking distance, and taxis are affordable for further exploration. The rooms are clean, comfortable, and uniquely designed, offering a true sense of the region's charm. The service is outstanding—room service is prompt, and the host goes above and beyond to help guests, organizing tours or offering great local recommendations. The food is fresh and delicious, and you can enjoy unlimited tea...

The staff are very friendly and welcoming. The hotel aesthetic is nice, it's an old building. However, all of the fixtures and fittings are old and broken. The bed, broken. Soap dispenser - broken, pillow - holes in it. The electric sockets, taps etc all need maintenance. The location is pretty good to walk into the old town of Urfa. Parking could be an issue, we found a spot because we were lucky. Other people's comments about the size of the bathroom are correct - very small. However, we were offered a larger room...