Отель "Ok Odesa" — Hotel in Odesa Urban Hromada

I rented a Standard Double Room. It was spacious. Although the bed frame was for a double, it had two twin mattresses. The decor was tasteful and contemporary, without evidence of wear. The bathroom was adequate size and I always had plenty of hot water. Amenities were provided daily with housekeeping service. Housekeeping service was always prompt but not exceptional in quality.||||The cable TV was typical of most Ukrainian hotels. There are 18 channels in Ukrainian\Russian and one in English Channel (CNBC). There was only one sports channel and one music channel.||||The A/C worked perfectly. It was not only air conditioning, but also a heater. Many hotels only have an A/C and rely of building heat for heating, which tends to be on the cold side. I had no problems adjusting the room temperature to what I like.||||The mini-fridge kept my drinks cold adequately. ||||The internet connection was average, not great but not bad. Upload speed was 1.78 Mbps, download speed 2.94 Mbps.||||Breakfast was to European standards. If you are a Westerner, you will be disappointed. There were powdered scrambled eggs, not fresh. The sausage patties were only cooked partially. There were frosted flakes but no milk. There were no juices, pancakes, French toast, oatmeal, toast, hard boiled eggs, bacon, or anything else Westerners look for.||||Only two members the front desk staff speak good English. The rest of the staff do not, including the restaurant staff and housekeeping. I called for laundry service and the woman that appeared spoke no English and expected me to understand her Russian. We managed to review the laundry ticket I had filled out anyway and receive the service I wanted. On a positive note, the woman was at my door for the laundry within five minutes of the request. I did not order express services (within six hours) and expected my laundry in 48 hours. I was delivered two hours later. However, the second time I ordered laundry service, it took three phone calls and two days.||||My first night there, a group had rented the kitchen out and neither dinner nor room service was available. I felt this was very unprofessional and discriminatory to the rest of the customers.||||I was told when I checked in that I could pay for meals in the restaurant and order room service, and have it put on my room account. This would allow for me to just pay for it all when I checked out. The first time I got breakfast, they made me pay cash. I tried unsuccessfully twice to order room service.||||I had a friend come visit for a few hours. She did not want to visit me at my hotel, I did not understand why until she arrived. They made me pay 300 grivna cash (again, wouldn’t put on my room account) just so she could come visit with me. The concierge was not tactful about it at all. He did not tell me discreetly but blurted the request out loud, so all nearby guests could also hear what was happening. He was extremely rude. It made my friend look like a prostitute, which was very embarrassing. I understand now why she did not want to come visit me at my hotel...I have been coming to Ukraine for four years and ever experienced this.||||I tried to order room service on the third day. There is a separate number for the kitchen. The first woman that answered simply responded "I do not speak English." and stayed on the line as if I would magically start speaking Russian. I had to ask her "Can you please get someone that does speak English?" The next woman that answered did not either, then set the phone down on the counter and walked away. I sat there for ten minutes listening to people talk in the background, then hung up and called the front desk. I called three times over a period of 20 minutes without a response. Very poor customer service for a hotel that allegedly caters to tourists and foreigners. English is not just my native language - it is the language of travel. If you are going to run a hotel that caters to travelers...you need staff that speak English or at least display a small modicum of professionalism.||||Speaking of professionalism of the staff...the staff frequently had nothing to do but stand around and talk to each other. This can be done out of sight of the guests. Additionally, it is discomforting for guests when the staff stares at them impolitely as they sit or walk through the lobby. This happened every time I was...

Although we did not had big expectations from the hotel, the hotel staff managed to ruin our mood from the very first 2 minutes we walked in. And not the line hotel staff, but one of the supervisors/managers.||We arrived around 11:30 am, and, when asking for our rooms, a very nice and kind receptionist named Cristina informed us that only 1 room was ready now, the other one will be ready at 14:00. We said that's great, because anyways we had plans just to leave our stuff and go out. But, in this moment, a very loud and annoying voice, of a lady named Alexandra (which obviously had a higher position), interfered saying: "Your both rooms will be ready at 14:00, the early check in, will cost you extra!!!". When I say loud, I mean she was yelling at us. I would like to note that Mrs. Alexandra didn't even bother looking in our eyes while saying that, because she was busy doing some other things while talking with us.||This is very rude and disrespectful towards your guests Mrs. Alexandra, plus, you are giving a wrong example to your colleagues, that a very nice and trying, with a smile on the face, to help the guests.||Working in the same field, I have enough knowledge to know that, if there are available rooms, the guest should be offered one; other wise, explained very nicely and offered with options.||I will not talk about the rest of the stay, because I will be just repeating my self. All the low scores are justified, and, I can't imagine how can someone score a 5 for this property.||Broken shower that becomes flooded after you take a shower, a door that is more like a curtain since you can hear every single step on the hallway, a TV that looks at the opposite wall, and not towards the beds ... for 60 EUR, it is way too much exaggerated.||I would suggest to the hotel management to pay more attention to the guest satisfaction. It doesn't matter how many stars you have and what services you offer, with just a smile you can change the guests experience to a better one.||With regret I can't recommend your hotel to the other travelers.||All the...

When we arrived at the hotel to check in, the staff said they had no electricity and weren't able to give us the key for the room. So, the lady at the reception was inviting each guest, opening the door and then coming after the next one. This inconvenience made our check-in time consuming. Well, it happens. Nothing can be done here.||We had booked a Standard Double. The room itself was fine. The only exception was the balcony, where the air conditioner block was hidden with a lattice.... full of pigeon's excrement. We decided that we don't need a room with a balcony, so we asked to change the room. The receptionist was very helpful and showed us the new room. It was OK, but the issue was that on the next day, we managed to catch 3 cockroaches with a water glass. The maid came the next day, folded our bed, put some toiletries, but the cockroaches were left. We went to the reception, informed them about the fact that we have some "domestic animals" in our room, asked to change the room, but the lady said that all the rooms are occupied and gave us two compliments at the bar for free.||||The TV wasn't working in our room as well and the shower was moldy.||During the summer, there are a lot of foreigners, which are coming for fun and they are very noisy. Also, you may notice a lot of "ladies" coming with them.||||We had the breakfast included in our room rate. It's average, but various. Omelette, sausages, fresh seasonal vegetables, dairy products etc.||||As an overall experience it was a disappointing one and I wouldn't come back here for my next stay in Odessa, so think twice before doing a...