Bvlgari Resort Dubai — Hotel in Dubai

Purpose of trip: 1st time to dubai celebrating an old friend's birthday. Enjoyed our stay in Ritz Carlton Desert Resort prior to checking in Bvlgari Resort Dubai

Why Bvlgari Dubai: Stayed in Beijing Bvlgari during 2019 & the superb services rendered during the trip by the butler allocated to us left us a good memory& assurance to the Bvlgari brand and quality offered. Hence, wanted to try Bvlgari Dubai resort.

Before the trip: Got in touched with the customer service through Whatsapp. Notified that it will be a birthday celebration & requested for two beach bag and birthday arrangements. Very professional support provided and experienced an extension from the Beijing Bvlgari services. Thanks to the team.

During the check-in process: Alighted from the car, the reception collected our passports and invited us to the lounge for welcome drink and some snacks. Waited from 12:58am-13:10pm when the tea we ordered are served. Then close to 14:00pm, a staff from Bvlgari approached us. The whole process took close to more than an hour... The first sentence she introduced herself as a staff who only serves guests with a China nationality. We were very shocked as she was holding to our passports which clearly mentioned that we have no affiliation to China nationality at all. We are not against China nationality but we are proud to be citizens of our own country which we are born and bred in. Then she asked if we can speak in Mandarin, which we mentioned we can but we are not well versed in it as our national language is English. Then she asked for a deposit payment, where I provided my credit card. After the transaction went through, she asked a question that we couldn't relate to. She asked can I have a document of your credit card's expiration date. Isn't the expiry date of all credit card printed onto the card itself? It was the first time we were asked for a document to show such information... Then she asked us to wait for awhile and came back with our room cards with a printed mandarin copy of the hotel facilities introduction, which we told her that we could barely understand. She said there's no English copy, which was quite unprofessional for an international hotel. Anyway, she left us to go to our room without sharing on the breakfast information and etc. Then I approached her for a guide towards the premise and etc, which she then did showed us to our room and explained about the facilities and amenities.

The corridor into the room: There's a musty smell which I believe is coming from the carpet.

Arranging for breakfast: We arranged for breakfast at 9am but the breakfast only arrived in our room at 9:15am...the staff who helped to set up our breakfast asked how's our stay and did we went to other Bvlgari hotels before. We said yes we did went to the Beijing one pre-covid and we felt that it was better over there than our experience here. He made a comment it must be because you are from China. As an international hotel, shouldn't the staff be briefed about the guests profile and not all Asians are from China. We were asked to sign a 675Aed receipt after the breakfast was set up, but he said anyway it is complimentary with every room bookings just a form of assurance that breakfast has been served to us, which I signed off then.

During check-out: Check out was smooth. The staff asked for the feedback on how was our stay, we gave the feedback and they said they will do an investigation. He asked about the room and we provided him with the photos we took on the room as attached in our review here.

Overall: Not a typical Bvlgari experience. Pretty disappointed for the amount we have paid for just to experience this kind of holiday while the intention is to relax and celebrate...

Nestled on the pristine shores of Jumeirah Bay Island, the Bulgari Resort Dubai stands as an exquisite haven of elegance and sophistication. As a discerning traveler seeking the epitome of luxury, I recently had the pleasure of experiencing this remarkable destination, and it surpassed all expectations.

From the moment you arrive, the attention to detail and impeccable service at Bulgari Resort Dubai set the stage for an extraordinary stay. The warm and genuine hospitality of the staff members is second to none, ensuring that every aspect of your visit is tailored to perfection. The personalized touches and thoughtful gestures create an ambiance of exclusivity, making you feel like a cherished guest throughout your stay.

The resort's design is a testament to Bulgari's commitment to timeless aesthetics and refined craftsmanship. The architecture seamlessly blends contemporary elegance with Mediterranean influences, creating a serene and inviting atmosphere. The use of natural materials, such as marble and wood, exudes a sense of understated luxury, while the tasteful decor and attention to detail elevate the overall ambiance to unparalleled heights.

Accommodations at Bulgari Resort Dubai are nothing short of exceptional. The spacious and beautifully appointed rooms and suites offer a sanctuary of comfort and tranquility. The plush furnishings, premium amenities, and breathtaking views of the Arabian Gulf or the Dubai skyline create an atmosphere of pure indulgence, allowing you to unwind and rejuvenate in style.

Dining at Bulgari Resort Dubai is a culinary journey that delights the senses. The resort boasts a selection of world-class restaurants, each offering a unique and exceptional dining experience. From tantalizing Italian cuisine at Il Ristorante - Niko Romito to the exquisite seafood at Yacht Club, every culinary adventure is a masterpiece of flavors and presentation. The attentive service and impeccable attention to detail further elevate the dining experience, ensuring that every meal is a celebration of gastronomy.

The resort's amenities and facilities are designed to cater to every need and desire. The private beach, with its powdery sand and crystal-clear waters, offers a serene escape from the city's hustle and bustle. The tranquil spa provides a sanctuary of relaxation, where skilled therapists and luxurious treatments transport you to a state of blissful serenity. The state-of-the-art fitness center, swimming pools, and recreational activities cater to those seeking an active and invigorating experience.

Beyond the lavish offerings, Bulgari Resort Dubai's commitment to sustainability and environmental responsibility is commendable. The resort has implemented numerous eco-friendly practices, including energy-efficient systems, waste reduction measures, and a focus on local sourcing. This dedication to sustainability adds an extra layer of appreciation for the resort's commitment to preserving the natural beauty that surrounds it.

In conclusion, Bulgari Resort Dubai is a masterpiece of luxury, combining refined elegance with exceptional service and breathtaking surroundings. Whether you are seeking a romantic escape, a family vacation, or a lavish retreat, this resort is an unrivaled choice. Prepare to immerse yourself in a world of opulence, where every moment is crafted to perfection. Bulgari Resort Dubai offers an unforgettable experience that will leave you with cherished memories and a longing to return to...

The hotel facilities are good, and they are very suitable for taking pictures, but the service is not as good as the legend says. The white waiters have a sense of superiority and do not take the guests' needs seriously. They may think that Asian tourists are easy to fool. List a few uncomfortable places:1. What I was most looking forward to before leaving was the Bulgari Hotel. I made a reservation for a long time before booking. I made a note of my honeymoon trip with my husband. When I was waiting for the room, I paid my credit card deposit and signed various signatures. After waiting for a long time, I finally entered the room. The result was There were three welcome cards in the room, all of which only had my husband's name written on them, as if this honeymoon had nothing to do with me. I was even more speechless when I saw the business card on the bedside. I only put the business card with my husband's name on it, but there was no one. Prepare a business card for me. I can’t imagine that the Bulgari Hotel is so sexist? Only one person is welcome on the honeymoon?When I got angry and went to the front desk to question, the answer I got was, oh, do you need a business card? We can make one for you and add the name on the card. Not a word of apology was received. They explained that they only wrote the name of the person who made the reservation. I said it was me who made the reservation, but the white guy was speechless.2. Don’t go to the hotel front desk to call a taxi here. The hotel doesn't seem to have a dedicated butler. When I went out with my husband, I wanted to call a taxi. The front desk staff said that this is a private island, so they can't call a taxi, but a Lexus. The price to go to the old town is about 110 dirhams, because it will be charged to the account. To save trouble, I asked the front desk to call, but after waiting for a quarter of an hour in the lobby, no one came. Fortunately, the front desk canceled the call because he didn't come. Then I used Careem to call a taxi from Lexus. It was right at the door. It seemed that it only cost more than 40 dirhams. Fast and cheap.3. Because I really like mini beach bags, I expressed to different housekeepers and service staff that I wanted a small beach bag. The answers I got were strictly no, it can only be given to children. Before leaving, my husband called and expressed his desire again. Once, the phone ended up hanging up. Generally speaking, when a hotel cannot meet the needs of guests, it will be very sincere or try to find ways to compromise. However, I have not seen any sincerity from the hotel. This is why I think the Bulgari Hotel is seriously over-reputed. . Compared with many hotels of the same level, it's not even a star.All in all, it's okay to take photos at the hotel, but the service can't keep up, so it's recommended to lower your...