Dusit Thani Dubai — Hotel in Dubai

My son and I had the pleasure of staying at the Dusit Thani Dubai for 7 days, and we were thoroughly impressed with the exceptional service and hospitality we received from the entire team. From the moment we arrived, we were treated with warmth and kindness by every staff member we interacted with.

One of the highlights of our stay was meeting Rathish, a member of the housekeeping team who truly went above and beyond to ensure our room (3016) was always spotless and comfortable. Rathish's exceptional service was evident in every interaction. He's a young man with a pleasant demeanor, a strong work ethic, and a humble attitude that makes him a joy to be around. His professionalism is top-notch, and he takes pride in his work, always ensuring that every detail is taken care of.

What impressed us most about Rathish was his willingness to go the extra mile. He consistently delivered outstanding service, making sure our room was clean, tidy, and stocked with everything we needed. His attention to detail and commitment to excellence are qualities that set him apart from others in his role.

But Rathish was just one example of the exceptional service we received throughout our stay. The concierge team was friendly and helpful, providing us with valuable recommendations and assistance throughout our stay. The doorman was always courteous and welcoming, ensuring our arrivals and departures were smooth and hassle-free. The front office staff were efficient, professional, and always willing to go the extra mile to accommodate our needs.

The culinary team, including the chefs, servers, and bakers, were truly exceptional. The food was delicious, and the service was attentive and friendly. We particularly enjoyed the breakfast buffet, which offered a wide range of options to suit every taste.

But what really made our stay special was the staff on the pool deck (PD) level, where we spent many relaxing hours by the pool and in the gym. The team was friendly, attentive, and ensured that our every need was met. The pool area was clean, comfortable, and offered stunning views of the city.

And speaking of views, our room had a breathtaking panorama of the city, with the iconic Burj Khalifa and beautiful skyscrapers right outside our window. Waking up to this stunning view every morning was truly unforgettable. The ambience of the entire hotel was elegant and sophisticated, with a perfect blend of modern luxury and traditional charm.

We've been raving about the Dusit Thani Dubai to all our friends and family, and some are already planning to stay there next year. We can't wait to return and experience the hotel's exceptional...

I rarely leave reviews, but I feel compelled to share my experience after such an unacceptable stay at this hotel.||From the moment I arrived, it was clear that customer service was not a priority. The staff were not only unhelpful but, at times, outright rude. I was treated with a complete lack of respect and courtesy, which is not only disappointing but also completely unacceptable for any hospitality business. Mind it i have been staying here for over 15 years & always respected the place as a family house but i started noticing that the quality of staff along with the hotel has gone down and the only desk which is helpful was concierge. ||What made matters worse was the blatant disregard for the hotel's own policies. I approached the booking team before the arrival and usually as a GOLD customer i get good rates for an executive suit but this time i was surprised that the rate they booked me on was higher then what it was on booking.com and agode and when i complained the team had no answer and started saying we will compensate next time.|||The room was not ready at the scheduled time, and when I finally got in, it was far from the clean, comfortable space advertised. Several basic amenities were missing, and despite multiple requests, no action was taken. It honestly felt like I was being treated as an inconvenience rather than a guest.||During my last day i had multiple guest visits & everytime i used to recieve call they would get an approval and send the guest upstairs but it surprised me that one of the reception guy named "Ashraf" called in an said that you need to come down to take ur guests despite they had provided the ID etc, he said it was rule that you must come down or they will wait untill you come. i asked that if this is the policy why i was sent the guest without me there to pick them up & why all of a sudden this became the policy where he was quite rude in response that i dont know what others have been doing but i will only send them if you are here otherwise dont waste the time.||To top it all off, management was nowhere to be found when issues escalated. No one took ownership rather this guys behavior was like a warrior ready to attack. It's incredibly frustrating to pay for a service that not only fails to meet expectations but also leaves you feeling disrespected.||I strongly advise others to think twice before booking here. There are plenty of other options where you'll be treated with the professionalism and decency every guest deserves. This experience has ensured that I will not be returning ever, and I hope this review helps others avoid a similar...

Dusit Thani Dubai is a distinguished five-star hotel that seamlessly blends Thai hospitality with modern luxury, strategically located on Sheikh Zayed Road in the heart of Dubai. Its prime location offers guests convenient access to major business hubs like the Dubai International Financial Centre (DIFC) and iconic attractions such as the Burj Khalifa and Dubai Mall .  

⸻

🏨 Hotel Overview

The hotel boasts 321 elegantly designed rooms and suites, many of which offer panoramic views of Dubai’s skyline, including the Burj Khalifa. Guests are welcomed with traditional Thai greetings, enhancing the cultural experience . Amenities include a rooftop pool, a fully equipped fitness center, and the Namm Spa, which offers a range of rejuvenating treatments. The hotel’s commitment to sustainability is evident through its participation in the Green Tourism Program .   

⸻

🍽️ Dining Experiences

Dusit Thani Dubai offers a diverse culinary journey through its array of restaurants: • Benjarong: An award-winning Thai restaurant known for its authentic flavors and elegant ambiance . • 24th St. World Street Food: Located on the 24th floor, this vibrant venue offers a global street food experience with live cooking stations and themed nights, all set against the backdrop of stunning city views .  • MaKiRa: A contemporary Japanese restaurant specializing in sushi rolls and bowls, offering a playful yet refined dining atmosphere .  • Jones the Grocer: A 24-hour gourmet café and grocer serving a variety of international dishes and artisanal products .  • The View: An outdoor terrace lounge perfect for enjoying shisha and light bites while taking in the city’s skyline . 

⸻

🌟Feedback

The hotel’s cleanliness, strategic location, and range of dining options contribute to its high ratings across various review platforms . 

⸻

🏆 Accolades • Benjarong: Recognized as the Favourite Casual Dining Thai Restaurant in Dubai by the FACT Dining Awards.  • Customer Happiness Hotel of the Year: First Runner-Up in 2019, highlighting the hotel’s commitment to guest satisfaction . 

⸻

📍 Conclusion

Dusit Thani Dubai stands out as a premier destination for travelers seeking a blend of traditional Thai hospitality and modern luxury in the heart of Dubai. Its diverse dining options, exceptional service, and prime location make it an ideal choice for both business and leisure travelers.

For more information or reservations, visit the official Dusit Thani...