Sunday Mega Hotel Sheikh Zayed Road Near DIFC formerly Emirates Grand Hotel — Hotel in Dubai

From day 1 we had nothing but trouble. We asked well in advance for an early check in or extra night to accommodate our arrival in Dubai at 5am. Both myself and my travel agent sent emails to the property which apparently were just ignored so after a sleepless 14 1/2 hour flight we were forced to wander around aimlessly until we could check into our room at 3pm. This should have been a sign of things to come. We have been here for a total of 3 nights now. Last night after repeated attempts to get towels so I could have a shower, I had to chase down a cleaner in the hallways at 11pm as they took the old ones but did not replace them. Today is the same situation. Apparently a service means they will pull up the bed and put the remote control back and that is all. The floors are so filthy that within 10 minutes of arriving home the bottoms of my feet were black. When I spoke to the person on the front desk he asked if I had been supplied slippers. Apparently this replaces the need to clean so if your like me you better bring your own mop and broom. I would hate to visit a house in this country as the cleaning standards are obviously different to my country. They don't supply cutlery.... so can't make a cup of tea unless you bring your own or use a pen to stir, they don't replace toilet paper, they don't replace used dishes but also don't give you any dishwashing liquid to do them yourself. They don't take out the rubbish, they don't supply glasses so better pack those as well. The 1 thing that was most important to me was a pool....dubai is hot....unfortunately there is no pool no spa no gym as they are all being renovated. A heads up would have been great them I could have had the chance to choose somewhere else. Basically they have turned my once in a life time trip to dubai into a nightmare I can't wait to escape. Tomorrow I will be asking for a refund on the rest of my stay and checking into somewhere that has higher standards. If I ran my motel like this I would have gone broke. If they need help training staff I would be happy to show them what actual customer service and manaakitanga actually look like. Big thumbs down from me. Well things went from bad to worse after we started itching and discovered a bed bug infestation. We were moved to another room however when we asked if we could please have our things washed before we left we were told we needed to pay for this service and were then ignored. Thank God we are leaving tonight. I have spent 10000 aud on this once in a lifetime trip and this motel has made it an absolute nightmare. I have spoken to my travel agent and have been assured No customer from flight centre will ever be booked in here again. I was hoping things would improve by the end of the visit but they just got worse and worse. Even the room we were moved to was dirty with dirt all over the floors. I think the good reviews are obviously fake as I have heard many other guests complaining while I've been here. Avoid this motel like the plague. When they say they would like the opportunity to improve what they actually mean is they really don't give a rats..... thank God the...

An horrendous experience to say the least.

We checked in for a one-night stay and it was a disappointing one. Right from the beginning, the reception staffs are too busy to even look at you while talking. They were more glued to the computer screen. And the check process is unorganized, everyone was queueing like buying a ticket for a carnival. After the check process was complete, we had to personally find a porter to request him to help us with the luggage as the receptionist wasn’t bothered about it. I’d like to point out that the attitude of the porter was great and he was very helpful.

The next issue was that they were 4 elevators, but all of them are busy and take at least 10-15 mins to get one. The housekeeping team uses the same elevator and it adds to the chaos. The management can easily dedicate one elevator for the housekeeping team to carry on their duties and use the remaining 3 for customers. It would make the process of getting to your room so much simpler.

We finally get up to the room and it looks nothing like the photo. There was a kitchen shown in the photos when we booked, but there was none. The carpets had stains, the wall had a hole in it, and the apartment looked like it had never been cleaned after the last guest checked out and the sofa in the bedroom was broken too. After requesting the apartment be cleaned, they did send someone to do it.

Later that evening, we asked for towels waited for 15 mins and I had to call them again to remind them, but receptionist picked up the phone, didn’t allow me to talk and quickly said “yeah yeah we are sending them to your room…we only have one staff at this moment so you need to wait” which is ridiculous as they failed to provide the basics before I checked in and now they had a tone like I was being difficult to work it.

We finally received 2 towels and both of them had some kind of stains in it. Honestly, at this point I had given up trying to even communicate with them because they simply do not care or understand hospitality. I was looking forward to check out of this hotel and never return.

The only good aspect of the hotel is the location. It is in heart of Dubai and near the metro.

I hope the management wakes up and doesn’t slack because the way they are is absolutely unacceptable and not worth staying there.

According to Google, it says that it is a 4 star hotel, but do not believe it as it has none of the qualities. I think Sunday Mega Hotel has simply taken over Emirates Grand Hotel’s Google page, hence showing the 4 stars.

In a nutshell,

Staffs need training on how to speak to customer and be hospitable

The hygiene is extremely poor and unacceptable

Maintenance work needs to be done.

Pictures on booking.com don’t match the actual apartment.

False advertisement - kitchen in the photos and there was none in the apartment we got.

They need to fix the name of the hotel - it’s not Emirates Grand Hotel anymore. It is called Sunday Mega Hotel, but they still have Emirates Grand Hotel’s menus. The name Sunday Mega Hotel is not mentioned anywhere...

Please do yourself a favor and do not book this hotel. I did the same mistake even though all the reviews already said it's bad, I went ahead and booked it only for it's location but it was a mistake.

Pros: Hotel's location is prime, just next to financial metro station and with view of burj Khalifa along with best view of city Skyline and good connectivity of red metro line.

Cons: Rooms - They are in very bad condition. Hotel seems to be goining under renovation making lobby and rooms entire mess and filthy. I arrived late night and got a decent sized room but the washroom was filthy and smelling like pee. Washroom was very old and had stains allover and the jet spray was filthy as hell. I asked for room change that night but reception mentioned that hotel is full and he would arrange room change next morning. I asked for washroom cleaning but when house keeping arrived he just sprayed air freshener that it. Somehow we managed that night.

Staff - So next day we went to reception and asked for room change, they assured me they would move our luggage to new room as we were going out. When we came back at 10pm, found the room was not changed, the reception guy was different named "Nishad". He again mentioned that rooms are full and we cannot give another room and there is no renovated washroom for dulex category. We argued a lot and only after making a scene at reception Nishad was not communicating to us directly and had very bad attitude, after pointing out his behavior being in service industry he called up another staff and asked us to show other rooms. They showed us 3 more rooms which were empty contradictory to their statement of "hotel is full". When we went again to confirm one of the available room, I again witnessed a guy arguing for getting room. The new room still was not best just was less filthy then the previous one.

Atmosphere - Many people are wondering and I read other reviews that even after worst service how is this hotel sustaining. What I observed is there were lot of escorts outside hotel, in the lobby and each night during my stay I observed it. Being the corporate hub, good location and escort services might be the reason it is able to sustain. If you are family I'll suggest to avoid due to this reason. Since we changed the rooms, they cut over our telephone to not report any further issue, I already read this with other reviews as well. I reported it multiple times but they did not bother fixing it. Wifi was out for entire night and next day morning, I talked with other people staying and they reported their stay was not pleasant as well.

Overall, if you want to risk your choice but I'll suggest if you don't want headache please choice for...