Emirates Concord Hotel — Hotel in Dubai

Dubai was our last stop before heading home to Perth, Australia. Having searched for a decent (value) hotel on the internet, we decided to gave this hotel a go. We were gonna settle for Ibis, thank God we didnt; its shoe box size room kinda put me off.||||Anyway, when you arrived in Dubai and if you're holding Australian pasport, you wouldnt need to get a visa; so went straight to the immigration queue line (in Paris we were told by the ticketing lady to get visa when we arrived in dubai. Doh!). We checked with the airport guy in Dubai and he said we DIDNT NEED A VISA!.||||Ok, lets moved on to other important thing: BEER! or any other alcohol beverages for that matter...||Grabbed yourself a trolley, went straight to duty free shop, and filled your trolley with as much cartons of beer/alcohol beverages as possible. Why??? because outside the airport; Dubai's a dry country. If in any case alcohol were available, it's very-very expensive. So word of advise: stocked up before leaving the airport!!! (so you'll always had cold beer in your room after a full day tour on a hot day - sweet!!!)||||So, back to Dubai Concorde, we've got picked up and taken to the hotel. By the time we got to the hotel it was past midnight and only the night shift were on duty. They asked us to leave the passport overnight (which I reluctantly gave, which made me all panicky thinking of them losing our passports) but luckily they did take good care of the passport and were handed back to us in the morning after the receptionist sorted out all the admin. My husband said “they have stacks of all the guests passports there” – the thought of this made me shiver.||And I was glad to see that I wasn’t the only one who’s not comfortable leaving my own passport in their hand, because the next day while we were chatting with the front office this middle eastern guest was literally begging the receptionist to keep his passport safely or else.||||Now, the hotel itself; I must say it’s no Burj Al Arab but it’s was a pleasant hotel to stay. The staff were friendly, the hotel clean and comfortable, with big room and comfy bed and AC!!! Breakfast buffet were good and plentiful. The location of the hotel was close to the Gold Souk. ||They organized a car to take us to the Burj Al Arab for dinner which was nice (you needed to call the Burj for dinner reservation and they’ll send you a confirmation fax. Then you must bring that fax and showed it to the security at the gate to enter Burj Al Arab – I know…. It sounded like mission impossible or 007 but it so worth it)||||Attached to the hotel, on the ground floor there’s a restaurant where you could try some shisha.||We were in Dubai mid June and the sky was...

We came for uk visa to Dubai. The price and location was good so we booked this hotel.the hotel was nice with really nice and helpful staff. I requested for creek view ,upper floor,early check in, and pay cash at the hotel. The reception lady (Rose) was nice and accepted all my request. When I told her we need the passport for the embassy she scanned them and give us back our passport immediately!||Because we had not local currency she told us we can exchange and pay later!||I only had been there, for one night and came back to my country but my family had been there for 9 days. Everyday I booked through the website(because it was cheaper than directly from hotel and requested to pay cash there and every time they accept it and did not charge my credit. I had to send some documents to my family I emailed them to the hotel and they|| printed out and gave it to my family every time and informed me about everything. I want to appreciate here from Sharon Noma and Celin (reservation agents) who helped me a lot during my family has staying there also Rose and foad at the reception.really nice location,near to city center and visa application center and one block from creek and famous hotels like Hilton.the 2 bed apt was really comfortable with nice view of creek and alkhalifeh tower.the price is really good for the service...

I stayed in this hotel property many times before in the past and this is nothing close to what I experienced this time and I am still in shock. ||We booked 14 days stay in this hotel and arrived after midnight and were forced pay extra night even tho we informed the hotel about early check-in.||This new so called management all they care about is money and zero customers support!||During 14 days stay they changed our bedsheets once!!! ||We begged them daily bring water to our room. ||We wanted shift to 2 bedroom apartment for one day and experienced worst experience ever which costed us that all our 20kg of chocolate we brought with us melted in lobby because the management kept our bags in lobby entrance in heat waiting for us pay their difference with 90 AED!!!! before letting our luggage to be shifted to the room! ||I would suggest all travelers stay away from this hotel property not only did we waste our money, rude management, dirty rooms and zero customers support!||I really hope the hotel owner of this property can read this and take immediate actions because to be honest reputation is everything in business and me personally as an business owner would never ever recommend this property to anyone after how we were treated...