Hilton London Wembley — Hotel in London

My recent stay at the Hilton London Wembley was nothing short of exceptional, and it has quickly become my favourite hotel in London. From its convenient location to the outstanding service and amenities, every aspect of my experience ensured a memorable visit.

The hotel’s location is perfect, nestled in the shadows of the iconic Wembley Stadium. It’s only a few minutes’ walk from Wembley Park Underground along Olympic Way, and it’s surrounded by a plethora of amenities. Whether you’re in town for a concert, a match, or just exploring the city, Hilton London Wembley places you right at the heart of the action.

The reception area is spacious and inviting, setting the tone for the warm hospitality you’ll experience throughout your stay. The staff at reception were incredibly welcoming, providing excellent customer service with a genuine smile. The lobby proudly displays sports memorabilia, showcasing the trust placed in this hotel by some of the biggest and best sports teams that have visited over the years. It’s a nod to the hotel’s esteemed reputation.

One of the highlights of my visit was the breakfast served on the 3rd floor in The Association Restaurant. It was, without a doubt, the best breakfast I’ve ever had in a hotel. The spread was extensive, featuring a chef preparing fresh eggs to your liking, a well-maintained cooked breakfast buffet that was simply delicious, and a grand selection of hams, cheeses, breads, cereals, and juices. At the weekends, a selection of Champagne was even available. The restaurant itself offers stunning views towards Wembley Stadium and overlooks the bustling street below, making for a truly exceptional dining experience.

For those staying in Suites or Executive rooms, the Executive Lounge on the 9th floor is a quiet haven perfect for getting some work done or simply relaxing. The lounge offers excellent views, comfortable seating, and complimentary soft drinks, snacks, tea, and coffee. In the morning, a Continental breakfast is available, and in the evening, guests can enjoy a selection of alcohol and canapés. It’s a luxurious touch that made my stay even more enjoyable.

The Living Well Health Club on the 2nd floor was another great feature of the hotel. While small, it boasts a gym, swimming pool, sauna, and steam room. The facilities were clean and well-maintained, and although the space is limited during peak times, when it’s quiet, it can be incredibly relaxing. The sauna and steam room are compact, fitting about four people each, and the pool, at 1.2 metres deep throughout, is ideal for a leisurely swim. Timing your visit here is key to making the most of the facilities.

I stayed in room 842, and it was thoroughly enjoyable. The room was very spacious, featuring a large bed, a large TV with Sky Sports and TNT Sports, a desk, table, and chair. Plenty of storage space, and the room was bright and welcoming. The bathroom was also excellent, with both a bath and a shower. I appreciated the complimentary water and the welcome tray. While the mini bar was available, the prices were quite steep. The room was impeccably clean and tidy, with housekeeping doing an outstanding job.

Although the hotel doesn’t offer parking, the nearby Gold car park is a fantastic alternative. Located just metres from the hotel reception, it’s easy to access. At a cost of £15 a day when validated at reception, it represents excellent value for money.

Security is top-notch. Access to the rooms is via lift, which requires a room key to operate, and entry to the hotel in the evening is monitored by staff. It’s one of the most secure hotels I’ve stayed in, and this added a level of comfort that allowed me to relax and enjoy my stay even more.

Overall, my stay at Hilton London Wembley was an absolute pleasure, and I would love to return, possibly to experience one of the Suites on offer. This hotel is, without a doubt, the most well-rounded I’ve stayed in within London. It was an honour to experience such impeccable service, comfort, and convenience, and I can’t wait to...

We stayed for 3 nights and our thoughts are as follows;

Location: -Right next to Wembley Arena and 5mins walk to Wembley stadium. -Nearby Wembley Park underground station has access to to the Jubilee and Metropolitan lines and is just 10 mins walk away. -We felt relatively safe walking round outside the hotel, even when we came back from the Theatre late one evening. -It took us about 50 Mins using the Tube to get from the hotel to the Theatre in Covent Garden. -Car Parking is provided via a big Multi-storey car park next door. Just £15 per 24hrs when you get your ticket validated at the hotel on your departure. -If you are coming by Car and approaching London from the North then the location is ideal. -There is an outlet shopping village next to the hotel with a broad range of shops with prices cheaper than central London and well worth a look round. -Good choice of restaurants all within walking distance of the hotel.

Reception: We were welcomed at Reception by Jonathan who was very friendly and when he found out we were celebrating a birthday he gave us a free upgrade which I thought was a nice touch. Thank you Jonathan!

Pool/Gym: We thought the pool and spa were too small for a hotel of this size. On all 3 occasions we visited the pool, there were children splashing round so was not suitable for any sort of proper swimming activity. The steam room and sauna can only fit 3 people (4 at a squeeze), this meant you had to spy your chance to get a seat. We were there during school holidays so perhaps it’s normally quieter? If I’d booked this hotel as a spa weekend I would have been disappointed, it’s too small and it’s just not that sort of hotel.

Room: Very clean and the bed comfortable. The shower curtain was a little too long and it would have been nice to have plug sockets on both sides of the bed but these are first world problems. My main gripe with the room it was just too hot. The lowest the Air-con would go to was 18c but it felt warmer.

Breakfast: This was served buffet style and was excellently presented. Good choice of fruit, cereals, pastry’s and your traditional English breakfast items. The highlight for me was the omelette station where you could choose your filling and watch it cooked in front of you - something I know is done in a lot of hotels these days but the taste and choice of fillings makes this one of the best examples I’ve seen.

Executive lounge: We loved using this and was only possible as we had been upgraded to an executive room. You could get free nibbles and soft drinks during the day and there was a balcony you could access for fresh air and a view of your surroundings. Best of all was between 6pm and 8pm you could get a selection of Alcoholic drinks free of charge! There was also a hot food option at this time although I felt some of the other guests took advantage of this and were clearly coming for their main meal of the day when it’s not really for that purpose. We used it for drinks and light bites before going out for Dinner.

Other points: When we arrived by car we inadvertently turned into the underground car park of a neighbouring apartment block. The road had barriers across due to an event at the Arena and we had not realised that the car park was further down the road beyond the barriers. Once we realised our mistake we spoke to the security staff on the barrier and once we explained we needed the “Gold” car park next to the hotel they moved the barriers out the way so we could get to the car park. Even though there was an event at the Arena there was still plenty of parking spaces. I suspect it would be full if there was a football match on at the Stadium.

Overall we enjoyed our stay and the staff make this place as others have said. From Jonathan on reception to the staff in the executive lounge, everyone was really friendly and wanted to make sure you had a great stay. Despite a couple of minor grumbles, we would return here on our next...

Stellar Service at Hilton London Wembley: A Tribute to an Exceptional Team

Overview:

Having frequented the Hilton London Wembley on numerous occasions, each visit reaffirms why this hotel stands out as a beacon of excellence within the Hilton family. This review is a heartfelt tribute to the remarkable staff whose efforts go beyond the call of duty, making every stay not just comfortable but memorable.

Exceptional Team Members:

Adrian: Adrian's commitment to guest satisfaction is evident in every interaction. His meticulous attention to detail in managing guest requests and ensuring an impeccable stay experience is truly noteworthy. Adrian, your dedication to maintaining the highest service standards is a testament to your professionalism and should not go unnoticed by the General Managers.

Carolina: Her presence is like a gentle stream, calm yet powerful. Carolina’s elegance in service makes every guest feel uniquely cared for. Her warm demeanor and flawless execution of hospitality define the spirit of Hilton.

Gary: With his ever-present smile and boundless enthusiasm, Gary lights up the executive floor. His personal touch in assisting with executive lounge recommendations and his efficiency during check-ins and check-outs transform routine procedures into delightful experiences.

Savneet: Her meticulous care on the executive floor is exceptional. My visit was always pleasant, and her ability to remember and apply my stay preferences from previous visits demonstrated a rare level of personalized care.

Johnathon: His wit and charm make guest relations an event to look forward to. Johnathon’s extensive knowledge of the hotel and his engaging personality make every interaction informative yet enjoyable.

Sofia: Sofia's sophistication is as evident as her efficiency. Behind her charming glasses lies a professional princess who ensures that the reception experience is both engaging and smooth. Her presence, alongside Carolina's, creates a dynamic that feels like being a 'thorn between two beautiful roses'—a delightful compliment to their service.

Kamala: If there's one standout star at the breakfast team, it's undoubtedly Kamala. From the moment you meet her, her enthusiasm is palpable. She's not just there to serve; she's there to ensure your morning starts on the right foot.

Service Highlight:

The teamwork displayed by these individuals crafts an environment where guests feel genuinely appreciated and catered to. Their ability to anticipate needs before they are expressed showcases an exemplary level of service excellence.

Special Notes:

Personal Touches: The thoughtful gestures, like recalling guest preferences or acknowledging loyalty in small but significant ways, elevate the hotel experience from good to great.

Recognition: It's imperative that the General Managers recognize the invaluable contributions of these staff members. Their efforts not only enhance guest experiences but also uphold and elevate the Hilton brand.

Conclusion:

Our/My stays at Hilton London Wembley have been enriched by the exceptional service of Adrian, Carolina, Gary, Savneet, Johnathon, and Sofia. They are the embodiment of what makes Hilton London Wembley a standout location. I hope their efforts are met with the recognition and accolades they so richly deserve.

A special shoutout to the breakfast staff, especially those on the omelette station! Your skill in whipping up those delicious, fluffy omelettes makes every morning a delight. You all deserve a round of applause for starting our day right!

Thank you for making each visit to Hilton London Wembley memorable. Your team is not just serving guests; you're creating cherished memories. Here's to many more...