ibis London Wembley — Hotel in London

We booked this hotel months in advance for the Oasis concert. When we arrived late at night for check-in, the front desk staff informed us—without prior notice—that due to “health and safety protocols,” we had been moved to another hotel 40 minutes away. This excuse was highly suspicious, especially since we saw about 20 guests heading to their rooms and others dining and drinking in the lobby.

It was clear the hotel had overbooked and deliberately chose not to inform us in advance, leaving us with no alternative. The treatment we received from the staff was incredibly disrespectful. I told them the very least they could’ve done was send an email or offer a refund so we could make other arrangements, but of course, they avoided doing that to shift the inconvenience entirely onto us.

The hotel they moved us to was decent, but far from the concert venue. They promised to cover all taxi costs and provide transportation after the concert. However, when we returned after the show, we discovered there were no taxis—just two buses waiting to be filled with other displaced guests. We had to wait over two additional hours for everyone to arrive. Their attempt to “compensate” us? A free drink.

We were herded into a room with dozens of other frustrated guests, many of whom had flown in from abroad just for the concert. After an hour and a half, the manager, Jonathan Heack, finally announced that our taxis had arrived. When I asked why we were now being sent in cabs instead of buses, he admitted the buses had never shown up. In other words, we could have left much earlier—but they made us wait to cut their costs.

To top it all off, the next morning during check-out, my boyfriend’s credit card was charged for two nights—at the lower rate of the replacement hotel. When we pointed out that we had already paid for the original, more expensive hotel, they admitted their mistake and refunded the cheaper amount but refused to reimburse the full amount we had initially paid.

This was a completely unacceptable experience. I will never book with this hotel chain again. Avoid ACCOR Hotels at all costs—they do not care about their customers and their service...

The hotel is in a fantastic location for Wembley Park and Stadium. Its just a two minute walk to the Wembley Stadium Railway station and a 15 minute walk to Wembley Park Underground Station. Its also only a 5-10 minute walk to Wembley Town Centre as well as the local weather spoons.

The room comes with tea and coffee making facilities. We had a double and this appeared to be two singles pushed together with a mattress topper but this was quite comfortable. TV in the room and hairdryer.

With it being 22c outside during the day the room was incredibly hot. The windows are restricted so that you can't jump out of the sixth floor. There was an air conditioning system but there was no power going to it or the thermostat. It was too uncomfortable to sleep so we went down to reception to get a room with working air con.

It turned out that there was no problem with the air conditioning system but it was centrally controlled by the hotel. As in they decide if it could be used or not. The staff were surprised it was so hot and said that they would not be turning on the air con just for us and instead provided us with two fans. This just circulated the warm air around the room though it helped a little. A disturbed and not peaceful sleep.

The bathroom was a traditional ibis pre fab and had towels, conditioning shampoo and shower gel. The shower was good and powerful. The outside wall of the shower unit on the bedroom side however had stains on the wall near to the bed which was also a concern.

We didn't try the food. We were going to order late night pizza but unlike other ibis and styles locations it was not 24 hours here.

I stay in an awful lot of Accor hotels but this one dissapointed especially the money saving air conditioning situation. I wouldn't stay here again and if you want a cool room would recommend the Premier...

On 08 March 2025, after our daily trip in London, and after the difficult way to hotel because of the football match on Wembley, we accept it as something normal, we manage to return in the hotel Ibis London Wembley and of course due to the late hour we went to sleep. Unfortunately, in 9 p.m. during our sleep and you can imagine we are with our pajamas, someone started knocking on the door. We are not sure what is going on, and while we are waking up an unknown man without saying why he was opening the door of our room. He told us that we should going immediately down to the reception. On our question, should we do this now, the answer was “Yes”. Make the long story short, we understand from the receptionists that we should pay immediately the rest amount for the room. Just one more remark, we arrived in the hotel in the evening of 08 March, our room cards did not work, so I personally went down to the reception to activate them, and nobody told me that there was a problem and we should pay the rest of the amount, although I have been registered for fast check out.|I consider as a highly unprofessional and something that is not expected to be done in one European capital, unknown man to enter in the private room, while two defenseless women are sleeping at 9 p.m. I travel a lot and never ever have such an experience in my practice. I consider that this night of 8 March should be fully refund to me.|However, the hotel management decided to refund me the half amount, because it fully covered the inconvenience caused?!! Although we should pay immediately during the evening the due amounts , this was a result of a human mistake of the hotel personnel, It was required from me to wait 5-7 working days to receive the amount that the management considered as appropriate?! Don’t you think that this is...