Sloane Place — Hotel in London

First off, I would like to express that I’ve never written a google review. I’m writing this on behalf of my horrendous experience I had with my mother involving the hotel front desk staff. They are so outwardly disrespectful towards guests it’s incredibly disappointing. My mother comes from a background of polynesian and vietnamese descent. Given this, she is not a wealthy women of European descent, a white person. Upon arrival, we had just come from the airport on a six hour red eye flight. Obviously, we are not going to look our best. After stating multiple times during check in that my mother’s name is hyphenated the woman looked at us up and then down. She proceeded to say, “are you booked for one night?” The tone of her voice was very clear she was insinuating we could not afford a longer stay. Finally, finding our reservation, we asked if there was a possibility our room was ready. We were given the rudest “No.” as a response. When asked if there was bathrooms the tone hadn’t changed. It worsen to an annoyed, “upstairs.” The room was nice once we could check in. When we were checking out, we asked if there was anywhere in the hotel where we could have our lunch. Two younger recipients were trying to speak only to be cut off by an older woman with a flat and nasty, “No.” If you’re not white, don’t bother staying here. This hotel is too “prestigious” for people of colour. This type of treatment is absolutely...

This is my favorite hotel in London. The location is lively but not overly crowded, with many great pubs and good cafes nearby as well as a Tube station close by so getting into downtown London is easy peasy. The rooms ARE small but they have everything you need and feel cozy and warm. They have two options for larger rooms, so if it’s super important it would be worth to invest the money. I always stay in the cozy room and just love it. The design and everything within is upscale and doesn’t feel cheap. Shower pressure and warm water is solid. Mattress is firm but comfortable. Pillows could be firmer but it depends which one you fall on. They provide shampoo, conditions and hand soap. Blow dryer as well is great. I love everything about the hotel and can’t imagine myself staying in London and not here. They also have a restaurant attached that is so delicious and definitely would recommended. Staff in all the areas were...

We booked this hotel because of the Excellent location and cosy ambiance. We checked in yesterday but we were surprised how small the room was. And to add to that the wall of the room is tilted which makes it feel even smaller. The staff wasn’t helpful at all when we asked to look at other rooms with different layout. Even though we are staying for +10 nights. Also no fridge nor kettle in the room. Not a big deal but disappointing. I don’t think we will stay here again. The staff at the reception definitely need more training.

Edit: thank you for your reply. Please note that yes we were moved to another room which was a lot more spacious. However, the room we moved to is a king bedroom even though we booked a twin bedroom (it was more expensive). There is no chance the room we checked in at the beginning with the tilted wall is one of your largest rooms :) I have seen +5 rooms in the hotel and they are all bigger...