The Queens Hotel Portsmouth — Hotel in Portsmouth

Came here Tuesday for my friends pre-booked Birthday meal. We had a party of 10.

I'll start with the good bits first. The 2 service members Zac and one other were totally on point. So was the bartender.

The lady at reception the 2 times I approached was nowhere to be seen for several minutes on both occasions. Was she on her mobile in the back I'm not sure. It was meh.

The food. As far as I was aware a few weeks back we were all expecting a main meal of Beef Wellington.; Beef Wellington on the menu was set £80 for 2 customers so 5 in total. This was to my understanding booked mid last week to make sure it's prepped for when we arrived. This was not the case. We were informed that there is only 1 Beef Wellington in the kitchen upon arrival for 2 people to share on the evening. Big dissapointment but we're all lads so we got on with it and put 8 alternative orders in. My order was a pork croquette starter and 10oz sirloin main. Most of the others put in a 10oz sirloin main. The starter was chewy and the garnish was very sad (bottom of the bag curled up sad). The steak chewy, smelly, cold with a taste of chemicals and iron that you get from a freshly chemically cleaned griddle. The chips where raw in the middle. The grilled tomato was steamed and off. The "quenns butter" was definately not in house butter and worse then the garlic butter readily available at Tesco's. 8 of us reordered our mains. Some opted for steak again. Some opted for a burger because it seems to be the safe option. I opted for the Portabello burger. I got my replacement and the chips were raw in the middle again and same for the rest of our party. I didn't try the burger even. If your cooks can't get 16 portions of frozen chips right in a deep fryer what is the point!? Wetherspoons, Mc'Donalds, B'king can get chips right and you can't. What's the point in trying the burger. We were then left with the negotiation tactic with the front of house manager. He said the best he can do is give us 50% off or we can walk. Also my friend was told he could reclaim more money on a different day as there was no GM in at the time. Like what and how in todays world is that acceptible!? On the option of us walking and my friend loosing his £100 booking fee or us paying £20 each and paying our friend £10 each to cover this. Obviously I paid as not to embaress my friend. However this is a joke having to spend £30 for a mediocre starter, 1 x cornish cider. We would have happily spent £1200+ as a group for this evening as a table if things were right. Management and kitchen staff should be emabaressed beyond belief. Can't get frozen chips right, smelly meat, spotty curled up garnish. What an absolute joke. Queens Hotel huh more like Prince Andy's...

My stay at the Queens Hotel South Sea Portsmouth.

The staff are friendly and well-meaning but;

For breakfast, we booked a table of five for 9:30 am. When we arrived, our table was for 4. It took over 30 mins for a server to attend to us. At this time, other guests had arrived, eaten and left. When we finally placed our order, we requested cutlery for our table. It took over 30 minutes for breakfast to arrive again, with other guests getting preferential treatment. I ordered the french toast. It came and did not look very appetising, and still no cutlery after waiting 30 minutes. The taste was wrong. They had burnt the underside and had tried to pass this food off. My appetite had gone now, so I left without breakfast. Others on my table complained, but we did not even get an apology. The final insult made them check out early. The only difference between the other guests is that we are a mixed heritage family. I will leave you to draw your conclusion.

Later at their outside bar, it took over 25 minutes to be served, and only one couple was in front of me. The delay was caused by them letting paying customers from a wedding group push in and only having two staff members. The situation was aggravated further by one staff member training the other staff member.

The next day in the garden, they had live music and introduced a table service-only policy. I had to draw five different staff members' attention before we could get service. I order three drinks and a pizza for my children. The burnt pizza arrived first. It was for my hungry children, so complaining would have caused further distress. I also overheard members of staff trying to figure out table numbers. When the drinks did arrive, only 2 out of the three came. One was a bottle of cider with a glass of ice. Drinks had spent so long at the bar that half the ice had melted, and a pint of beer had not arrived. Furthermore, staff were not removing empty glasses from the table after delivering drinks. Members of the security team took this role on.

Unfortunately, there was an accident in my room. Someone was sick, which may have been caused by products purchased at the hotel. To clear this up, the hotel has charged me £200.00. An issue most hotels take in their stride and is a daily occurrence.

I have travelled internationally over the past 30 years for business. I have stayed in all standards of accommodation, from places with no running water to internationally famed luxury hotels. Without a doubt, this is the worst expertise I have ever had because all the other accommodations are honest in their offering and do not try to deceive you into believing they are something...

Well it is panto season and at the Queen's Hotel "Wishy-washy" was the main character at our Afternoon Tea! On arrival, we had to hunt out the restaurant staff (there was only two other tables occupied) After being shown to our table the young waitress arrived and we were offered the choice of tea or coffee but no alternative for anyone who doesn't drink hot drinks (only tap water). We expected a conversation about likes and dislikes as we have had at other venues but no, the tier of "sandwiches" and small plate of sausage rolls (two small sausage rolls cut into 4) and selection of finger cakes and sweet treats arrived together with a separate tray of warm scones with cream and jam placed into small bowls. Now back to the finger sized sandwiches: they were all made with white bread only (not at our request) I'm not making this up but the "fillings" were so minuscule it was nearly bread on bread! (salmon, egg, brie, cucumber with "something" that I honestly don't know what it was- were the "fillings"). Our coffee went cold very quickly as the pots were not insulated and our waitress was non-existent! We were looking forward to this treat and having Afternoon Tea. Our anticipation/expectation of Afternoon Tea in the Queen's Hotel was right up there but at £90.00 for 4 people later I find myself and my wife, daughter and her boyfriend walking out afterwards very much disappointed and feeling let down... Which is a shame because the surroundings were beautiful and the second waitress who took over as we were about to leave seemed excellent. We also cannot fault the scones.Im now raging with anger this shambles of a company through their "parkingeye" have now sent me a £100 parking fine!!!! It would have been handy to have had someone ON reception when we arrived to register my car/number plate !!!!! Now I have the added stress and hassle to sort this out!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!... Following my review We were contacted by the Queens Hotel because they were very disappointed with our recent experience and wanted to discuss it. Firstly they sorted out my parking ticket (cancelled -Thank you)Then with a phone call to my wife we were all booked-in for a complimentary afternoon tea for 4, unfortunately due to a family emergency we were unable to attend and cancelled. So I would like to end this review with a "well done" for customer service/after care from the management team at the Queens Hotel. Would we...