Crowne Plaza North Augusta by IHG — Hotel in Aiken County

It had to be just an off season for them! Murphy's law coupled with subpar experience this time-to say the least! This is odd for this place.

Checked in on Wednesday evening after a long flight from the West Coast and a long drive from the airport. Our 3rd time staying here. Check in went smoothly! The ladies at the front desk on Nov 27 between 3:30 & 4:30 were great and very personable. Awesome actually-as was the concierge Joe (at first). Got to our room. Here's where the fun begins. We placed our luggage in the room but prior to doing so I did my black light check of the room. No major issues noted by the black light inspection. Floors weren't very clean (partially vacuumed and slight shoe marks in bathroom) but nothing detrimental at first.

After placing our luggage, fruit and water in the room, we waited for Joe to bring up our extra towels and then we left to surprise visit our family. When we returned much later that evening (after further inspection of the sheets and pillows) we discovered the fitted sheet had make up on it and the pillow cases had mascara and some type of yellow color ( neither were bodily fluids as my black light would have detected it). There was also a stain on the headboard.Because it was so late, we didn't sleep under the sheets but rather covered the bed and pillows with the extra towels and our travel blanket and slept on top of the bedding. Also, that evening when we took out showers, we noticed all of the body wash, shampoo and conditioner were either out or very low. So, we retired for the night super exhausted.

Thursday morning we placed our towels outside of the door and asked one of the housekeeping staff for the shower gel. He gave it to us but instead of coming in to place it in the dispenser, he told my husband how to install it. Wowwww!

We reported the soiled sheets prior to going out on Thursday morning hoping they would be changed before we returned. Nope! So upon our return to the hotel, I approached the person at the front desk and showed her pictures of the sheets and headboard. She wasn't very personable, had a face like she ate a bag of lemons and was interrupting saying, "I don't have another room to move you to" (we never asked to be). I told her we have too much to move but if she could give us all new linen, that would be great. She did except for the pillowcases. So my husband had to go get them after making it upstairs. Went to the bar to get a couple of drinks. Bartender was very limited on knowledge of drink menu and how to make them, ur she was very sweet. On Friday we left out again only to return to our room without fresh towels. Had to request and retrieve again. We also didn't have service nor a refresh. No problem again. On Saturday morning (Day 3) we left out around 1030. We stopped and asked the front desk clerk if our room would still be serviced since it was so late. She stated that it would and not to worry because the housekeepers just started to work for the day. Against my better judgment I trusted her word!! Came back to our room around 8:00ish and found it in the same condition as we left it plus the light bulb blew out on one side of the bed. No bedding refreshed, full trash, no coffee refills, toilet not clean and showers dirty. We went downstairs to report it on our way out to dinner and Chelsea (who's awesome) ensured everything was done but they still forgot to empty one of the trash cans and put a new comforter on our bed -so the room was freezing -I have GERD so I can't sleep in a hot room but freezing wasn't an option either, Had to look for the housekeeper today (Sunday)-5th day just to get more towels and coffee. We placed the left over trash in the bin outside of our room. The housekeeper told me she would be down to clean or refresh the room but never showed up. Hours later-As we left to spend our last day of our trip here with family, we mentioned our situation this morning because the housekeeper never came by. We told Joe and the front desk person about her not showing up and our needing comforter and a minor refresh. We also elaborated on our experience since checking in. They told us they would take care of it and the lady at the front desk radioed the housekeeping. We left.

When we returned around 8:00 pm, nothing done. No comforter. The usual. On our way to the bar, we mentioned it to Joe and the non-communicative person working the front desk. No resolve. To pay almost $1000 for the time here and to get the housekeeping service received, totally unsatisfactory. I'm hoping that this was just an "off" time or their housekeeping staff and other personnel should be replaced. Not sure if we will come back here again after this, The view doesn't mean that much to...

My experience with Crowne Plaza Hotel in Augusta North, South Carolina was not a good experience. This is supposed to be a top-tier hotel and they charged me $813 for three nights stay. I had never stayed at a Crown Plaza Hotel. I checked in around 3 o’clock for the three-night stay They assigned me a very nice room on the fourth floor. They gave me a sheet of paper that explained they did not clean the rooms daily. They said that they merely “refresh” them with new towels and removed trash. I expected more from such a prestigious hotel. As I went into my room, I noticed a very strong fragrance. I thought it just might’ve been from a recent cleaning so I opened my door to air it out. After about an hour I was getting a headache and called down to the front desk and asked them to move me. They said they couldn’t move me because the hotel was full that evening. It was only about 4 o’clock in the afternoon. They offered to send up housekeeping to spray something else to neutralize the scent. Housekeeping agreed that the room had strong scent. He offered to spray something else in the room, but I declined. He suggested I called down to move my room, but I said they told me I could not. About 10 minutes later he came back up and said “I managed to have you change you to another room.” I appreciated his help. A few hours later I flushed the toilet in my new bathroom and it started continually running. I went to the phone to call downstairs and found out the telephone in my new room did not work. I went downstairs to tell the front desk that I needed someone to stop the toilet from running and that my phone did not work. They sent up housekeeping again, not maintenance. He stopped the toilet from running and even tried to fix the telephone by exchanging it with another, but could not fix the problem. I said it was OK to send someone up tomorrow to fix it. The next day when I got back to my room after being gone for about nine hours, I checked on my phone and it had not changed, it still did not work. I went downstairs again and asked them if they could fix my telephone in the room they said they could send someone up right then, or they could do it the next day. Since I was tired, I asked to please send somebody up tomorrow to fix it while I’m gone. My room had been refreshed with only towels and trash removed, but didn’t make the bed. The next day I left The hotel at 7 AM and returned about 4:30 pm. The first thing I noticed was my room had not been refreshed at all, in fact it hadn’t been touched by anyone. And, again, the phone didn’t work. My room was a mess. I had to go downstairs to the front desk and ask them, again, to fix my phone and to do at least the minimal refresh since I had no clean towels. The front desk sent maintenance up with a new phone to plug in, but it still didn’t work. I told him that I reported it two days ago, but he said he just got back from vacation. He was apologetic, but didn’t fix the phone. He said he could have somebody here tomorrow. That was too late since I was checking out the next day. About 10 minutes later, a housekeeper came by to bring me towels, take the trash and, for the first time in two days, she even made the bed. However, the room had two days of use and could’ve used a good vacuuming by now. I knew it was no use to complain to the staff about anything. As I checked out, they asked me to leave a review. ...

My experience with Crowne Plaza Hotel in Augusta North, South Carolina was not a good experience. This is supposed to be a top-tier hotel and they charged me $813 for three nights stay. I had never stayed at a Crown Plaza Hotel. I checked in around 3 o’clock for the three-night stay They assigned me a very nice room on the fourth floor. They gave me a sheet of paper that explained they did not clean the rooms daily. They said that they merely “refresh” them with new towels and removed trash. I expected more from such a prestigious hotel. As I went into my room, I noticed a very strong fragrance. I thought it just might’ve been from a recent cleaning so I opened my door to air it out. After about an hour I was getting a headache and called down to the front desk and asked them to move me. They said they couldn’t move me because the hotel was full that evening. It was only about 4 o’clock in the afternoon. They offered to send up housekeeping to spray something else to neutralize the scent. Housekeeping agreed that the room had strong scent. He offered to spray something else in the room, but I declined. He suggested I called down to move my room, but I said they told me I could not. About 10 minutes later he came back up and said “I managed to have you change you to another room.” I appreciated his help. A few hours later I flushed the toilet in my new bathroom and it started continually running. I went to the phone to call downstairs and found out the telephone in my new room did not work. I went downstairs to tell the front desk that I needed someone to stop the toilet from running and that my phone did not work. They sent up |housekeeping again, not maintenance. He stopped the toilet from running and even tried to fix the telephone by exchanging it with another, but could not fix the problem. I said it was OK to send someone up tomorrow to fix it. The next day when I got back to my room after being gone for about nine hours, I checked on my phone and it had not changed, it still did not work. I went downstairs again and asked them if they could fix my telephone in the room they said they could send someone up right then, or they could do it the next day. Since I was tired, I asked to please send somebody up tomorrow to fix it while I’m gone. My room had been refreshed with only towels and trash removed, but didn’t make the bed. The next day I left The hotel at 7 AM and returned about 4:30 pm. The first thing I noticed was my room had not been refreshed at all, in fact it hadn’t been touched by anyone. And, again, the phone didn’t work. My room was a mess. I had to go downstairs to the front desk and ask them, again, to fix my phone and to do at least the minimal refresh since I had no clean towels. The front desk sent maintenance up with a new phone to plug in, but it still didn’t work. I told him that I reported it two days ago, but he said he just got back from vacation. He was apologetic, but didn’t fix the phone. He said he could have somebody here tomorrow. That was too late since I was checking out the next day. About 10 minutes later, a housekeeper came by to bring me towels, take the trash and, for the first time in two days, she even made the bed. However, the room had two days of use and could’ve used a good vacuuming by now. I knew it was no use to complain to the staff about anything. As I checked out, they asked me to leave a review. ...