This is my third time coming to Frog Hollow Tavern. Each time I have been with different people, and really enjoyed the food. Each time coming into the restaurant has not been a good experience.

We had Ben as our server tonight, and he was a delight! Thank goodness, because we certainly didn’t feel welcome when we arrived. 😔 All three times, I have been to FHT, I have had a reservation. Tonight, I arrived at exactly the time of our reservation. (8:15) My daughter and I came in while my husband and son-in-law parked the car. We were told we wouldn’t be seated until they came into the restaurant, even though I told the hostess, they were just parking the car. So we stood in the lobby until they came inside. What a sad way to treat your customers who have come into your establishment. Especially, when you had our table ready from the get go! Why?!? Just so unpleasant and not welcoming. This was the second time this has happened to me when I had a reservation at this restaurant. When I said something to the hostess this time, she said it was their policy. No apology, just that she couldn’t help it….it was the policy of the restaurant. Okay…I certainly don’t blame her, but I feel it is no way to start off a good review for a restaurant. No matter what the reasoning from the management is, as to why they have this rule, it doesn’t send a warming welcome to your customer who has come to visit your establishment. Bad start!

My family all enjoyed our meal, and our excellent service from Ben! He certainly helped us feel more welcome and we enjoyed that he knew the menu and any questions we asked about the food or drinks. Thank you, Ben! You were so attentive to our needs, and had knowledge of the menu along with a wonderful personality. YOU made our meal enjoyable. YOU were the highlight to our dining experience! 😊

Then we come to the check and the 3% added fee for using our credit card. Anyone out there hate that as much as we do?!? Why not just add the fee to the food price, and not make the customer feel like they have to pay for something YOU should accommodate for? This is YOUR restaurant! We are coming to YOUR establishment to give YOU our business! It is YOUR RESPONSIBILITY, to pay for the charge fees! Bad finish!!

Notice that I haven’t said a lot about the food we ordered?!? It was definitely good but, I honestly don’t know that I would ever come back. I can’t stress enough the importance of welcoming a customer when they make the time to enter your restaurant. Also, let them know you appreciate their business, without charging them another 3% to their bill for the food they ordered from your establishment. You should do better Frog Hollow Tavern. There are many, many good restaurants in the CSRA. Make your community feel welcome when they come thru your doors and when they leave. Again, we thank you Ben! I would promote you as manager if I could!