Exit Glacier Lodge Seward — Hotel in Alaska

There was a situation with a room upgrade where communication with me in advance would have been nice. Started things out on the wrong foot for me but the following morning I talked with the manager. We worked things out. He explained his side and I understood. He offered to change me to the cabin but I declined since that would have put him out and I only had one night stay left. I jumped to a bad judgment which I am fixing now. Another area when communication could be improved was an employee told me there was breakfast in the morning so I got up and went to eat breakfast. Other people staying explained you have to put an order in well in advance. That was not explained to me. So the manager ended up making me breakfast despite that fact which I did feel bad but I wasn't told the full story when I checked in. Then it turns out it was a paid breakfast which I should have asked but didn't. For what I got it was a good value though so that was fine. The lodge is good. The room I had was nice. One more thing and this really isn't anyone's fault but if you stay here just know transportation to Seward will be difficult if you don't have a car and most likely if you need anything you'll need to go to Seward. Seward has taxi companies but I learned this morning even hiring one in advance doesn't mean they will make it even 20 minutes after the time you had set up. Thankfully another man staying here gave me a ride to town. I was taught better than to accept rides from strangers but I had a boat tour I really...

This review is relatively objective being posted after 9 nights in Alaska in 5 properties as part of a 49night/25 property USA road trip.||We stayed for 2 nights in June.||Easily found on the outskirts of town with plenty of parking.||Convenient for the glacier.||Pleasant staff - and a real shout out to the mother of the manager who allowed us to use her cellphone to solve a critical credit card issue - very much appreciated.||This is an older/dated property (which we normally enjoy) that had a strange vibe (for us - but clearly not for other reviewers) of being functional and open for business whilst at the same time being closed. Perhaps a result of the lodge only being seasonally open.||Internally it was dark and strangely almost gloomy in decor - see comments above. ||Our 2nd floor delux room was large enough and comfortable.||Breakfast was minimalist||WiFi was decidedly patchy and intermittent - we used the adjacent (and excellent) Salmon Bake restaurants’ system.||Alaska in season is pricey, as was the Lodge - but would rate it average value...

We came up from Georgia to do a southbound cruise and decided to spend a few days in Seward first. This place is just 3 miles from Seward and we were not disappointed ! Todd, the owner is so friendly and went the extra mile to make sure we were happy there. And we were! We had an upstairs room in a building behind the main lodge. Clean, comfortable and it had the best restaurant right next to the main lodge. It’s called the Salmon Bake and the food every meal was wonderful! We were told before we got there that it was the best place to eat. And it was!! It was full at dinner every night. And at breakfast Todd asks the night before what time you’d like to eat and gives you about 3 or 4 choices of what he will be serving. He cooks it himself in the lodge and has a dining room where you can have coffee while you wait. Everything we had at breakfast was delicious and cooked just right too. And it’s only a short drive to Exit Glacier! We were very pleased with everything and would definitely stay...