Resurrection Roadhouse — Restaurant in Alaska

Summary: decent food, but poor service with a wrong order, long wait, and an oddly rude server Jacob.

Visit: July 2, 2022, 6:45 to 8:25 PM. Party of 5.

Pros: Most of the food was decent. Seafood chowder, Roadhouse salad, Exit Glacier pizza were 3.5/5. The manager recognized and apologized for the issues we faced and compensated part of our order (see below).

Cons: We initially sat outside but asked if we could move inside after the mosquitoes started swarming us. Our server Jacob was strangely unaccommodating and rejected our request outright, apparently because we "ordered a pizza" and therefore can't move indoors. We had to ask another server, Matt, who was very kind and helped us move indoors without hesitation. We waited 45 minutes after ordering and nothing came out, not even the salad or soup, until prompting the server. (Ordered at 7, waited till 7:45.) Then all the food came out within 15 mins. Does it take 45 min to make a salad and soup that was probably sitting in a pot? One person ordered a medium Roadhouse burger with chips, instead he first got a well done burger with fries which was sent back. The second time they got the chips right, but the burger was still well done - they brought it out in 5 mins so we were skeptical anyway. The third time they finally presented a medium rare burger which was still not what was ordered but we didn't want to wait any longer so we took it. I guess they don't know how to make a medium burger... The chips were a little too salty. The seafood chowder came out warm.

Overall two star experience: food 3.5/5, value 2/5, service 1/5. I would not recommend coming here, or if possible, avoid the server Jacob. And definitely avoid the burger if you want anything less than well done as it has been complained about multiple times. There are too many better options here (e.g. Salmon Bake down the road) to allow this restaurant to leave a sour note on your otherwise...

Our server did his best to give us a good experience, but there was a massive delay from the kitchen. We arrived for an early dinner at five thirty p m., successfully ordered starters, and then proceeded to wait. As the tables around us filled in with newly arriving guests who also ordered, received their food, sat around for a while, ordered dessert, received their dessert, paid their checks, and left, we continue to wait for our entrees. The server professionally and apologetically came by every ten minutes or so to either profusely apologize for the delay and assure us that our food was being plated and should be out within minutes. 90 minutes after ordering, our entrees came out, and the surf and turf was stone cold. I hated to send it back because I would actually wanted to eat dinner sometime before breakfast, but I didn't feel like eating cold grilled meat with congealed mushroom and onion glaze. Another 30 minutes later, I finally received my food, long after the other members of my family had finished their meals. Sadly, we observed the same occurrence happening to another couple with a child seated at the table next to us and saw our poor server making the rounds to apologize to other tables nearby. Meanwhile, the additional condiments that my family members who did receive hot food had requested never arrived. Aside from that, if all you want is ice water, they have a plentiful, delicious supply of it, and the refills are very prompt and timely. The bread starter was a non-starter, and the halibut and chips had potential but when it arrived it looked like about half of the portion...

This restaurant has the potential to be one of the best in town. Its quiet location, appealing ambiance, and excellent views provide a great foundation. Unfortunately, a lack of consistency and what appears to be a deceptive fee structure are significantly holding it back. The primary issue is a persistent inconsistency in service and food preparation. Small but critical details are frequently missed, including incorrect salad dressings, failure to accommodate cheese preferences, and serving food at the wrong temperature. These errors, combined with discrepancies between menu prices and the final bill, suggest a lack of attention to detail that is unacceptable for a fine dining establishment. A recent experience also raised concerns about a hidden charge. I was charged a "remote destination fee," which the server vaguely explained as being related to trucking in supplies. When I identified myself as a local, I was treated with suspicion, giving me the impression that this fee is a way to unfairly charge tourists. This practice is particularly disappointing given the amount of business I have personally directed to the restaurant through my work in the local tourism industry. A high-end restaurant cannot afford to get the details wrong, tack on hidden fees, and expect to succeed long-term. I hope management addresses these issues to ensure the restaurant lives up to its full potential and maintains a positive reputation within...