Spruce Lodge — Local services in Alaska

I don't often write bad reviews but, in this instance, I feel compelled to warn potential guests of the Spruce Lodge. If it saves one family from being robbed, it is worth the time to write it.

My family and I spent one night here in June. After a long day driving from Anchorage, we arrived tired and promptly went to bed. We had an early day the next day so we only occupied the three rooms to use the bathroom, shower, and sleep.

A week later, after arriving back in Texas my mom noticed an additional $100 charge on her credit card from the Spruce Lodge. There was no explanation for this mystery charge, and this was in addition to the expected room charges. She called the Lodge and was told the reason for the charge was to replace sheets in my room. Confused, she asked me if I knew what it could be.

I called the Spruce Lodge and was told that the sheets were stained with a pink substance that would not wash out. Being naive, and believing they were charging her in good faith, I initially assumed I could be responsible; I speculated that it could be lotion, but was then told it was also on the wall. As I did not have any lotion with me, nor had I worn it that day, nor was any lotion I've ever used pink, I could not have been the one responsible for the alleged stains on the sheets, bedding, or wall.

As we continued our conversation, the Lodge's claim started to sound made-up. The clerk refused to provide photos, any evidence of damage, nor receipts for the replaced sheets. I began to suspect the "$100 damaged sheets" story was a ruse to steal from unsuspecting, out-of-state guests from the lower 48. Again, this showed up as a mystery charge on my mom's card - no email, no phone call, no text. I then phoned the manager who was incredibly rude and belligerent on the phone - referring to my mom as an ignorant grandma, that I shouldn't damage anyone else's sheets, etc. In all my years of traveling, I've never encountered anything like this...

I hope this can serve as a warning to others that, if you do stay here, but sure to take photos of your room before and after your visit. When you get back home, double-check your credit card statement for mystery charges from the...

I don't often write bad reviews but, in this instance, I feel compelled to warn potential guests of the Spruce Lodge. If it saves one family from being robbed, it is worth the time to write it.||||My family and I spent one night here in June. After a long day driving from Anchorage, we arrived tired and promptly went to bed. We had an early day the next day so we only occupied the room to use the bathroom, shower, and sleep.||||A week later, after arriving back in Texas my mom noticed an additional $100 charge on her credit card from the Spruce Lodge. There was no explanation for this mystery charge, and this was in addition to the expected room charges. She called the Lodge and was told the reason for the charge was to replace sheets. Confused, she asked me if I knew what it could be. ||||I called the Spruce Lodge and was told that the sheets were stained with a pink substance that would not wash out. Being naive, and believing they were charging her in good faith, I initially assumed I could be responsible; I speculated that it could be lotion, but was then told it was also on the wall. As I did not have any lotion with me, nor had I worn it that day, nor was any lotion I've ever used pink, I could not have been the one responsible for the alleged stains on the sheets, bedding, or wall.||||As we continued our conversation, the Lodge's claim started to sound made-up. The clerk refused to provide photos, any evidence of damage, nor receipts for the replaced sheets. I began to suspect the "$100 damaged sheets" story was a ruse to steal from unsuspecting, out-of-state guests from the lower 48. Again, this showed up as a mystery charge on my mom's card - no email, no phone call, no text. I then phoned the manager who was incredibly rude and belligerent on the phone - referring to my mom as an ignorant grandma, that I shouldn't damage anyone else's sheets, etc. In all my years of traveling, I've never encountered anything like this...||||I hope this can serve as a warning to others that, if you do stay here, but sure to take photos of your room before and after your visit. When you get back home, double-check your credit card statement for mystery charges from the...

I don't often write bad reviews but, in this instance, I feel compelled to warn potential guests of the Spruce Lodge. If it saves one family from being robbed, it is worth the time to write it.||||My family and I spent one night here in June. After a long day driving from Anchorage, we arrived tired and promptly went to bed. We had an early day the next day so we only occupied the room to use the bathroom, shower, and sleep.||||A week later, after arriving back in Texas my mom noticed an additional $100 charge on her credit card from the Spruce Lodge. There was no explanation for this mystery charge, and this was in addition to the expected room charges. She called the Lodge and was told the reason for the charge was to replace sheets. Confused, she asked me if I knew what it could be. ||||I called the Spruce Lodge and was told that the sheets were stained with a pink substance that would not wash out. Being naive, and believing they were charging her in good faith, I initially assumed I could be responsible; I speculated that it could be lotion, but was then told it was also on the wall. As I did not have any lotion with me, nor had I worn it that day, nor was any lotion I've ever used pink, I could not have been the one responsible for the alleged stains on the sheets, bedding, or wall.||||As we continued our conversation, the Lodge's claim started to sound made-up. The clerk refused to provide photos, any evidence of damage, nor receipts for the replaced sheets. I began to suspect the "$100 damaged sheets" story was a ruse to steal from unsuspecting, out-of-state guests from the lower 48. Again, this showed up as a mystery charge on my mom's card - no email, no phone call, no text. I then phoned the manager who was incredibly rude and belligerent on the phone - referring to my mom as an ignorant grandma, that I shouldn't damage anyone else's sheets, etc. In all my years of traveling, I've never encountered anything like this...||||I hope this can serve as a warning to others that, if you do stay here, but sure to take photos of your room before and after your visit. When you get back home, double-check your credit card statement for mystery charges from the...