Home2 Suites by Hilton Anderson Downtown — Hotel in Anderson

This hotel is brand new and still looks the part. However, if you’re a HH member, don’t look for any membership perks, regardless of status. I’ve been on the road for months now and was looking for a place where I could relax some and maybe even do my laundry in the comfort of my own room. Booked a 1 bedroom suite and upon learning that there were rooms with an actual washer/dryer, I asked if I could please be upgraded. The answer was “no” because “Our manager doesn’t allow us to upgrade anyone.” I asked why and was told that even though I was in the largest room already, the “premium” suite was completely different and much bigger. I let it go without a fuss but the next day I had to see what put the “premium” into the “premium suite” and had a staff member show me. Well, I guess their definition of premium is a full sized fridge, range, and the w/d. The room itself might have been bigger but but by inches only. The up-charge for those added features was over $100 so I bowed out gracefully. One staff member told me that the HH program only applies at Hilton flagship hotels.

Other issues i had- the bathroom door is a barn door style slider which has ZERO safety concerns in mind. I have the black and blue finger nail to prove it too! Closing the door from the bathroom side is akin to placing your finger tips inside of the path of a guillotine. The shower door track is mounted on an incline so while showering, you have to hold the door closed with your foot or risk flooding the room below. The last issue was the parking. They have a huge lot with plenty of spots on the backside of the building BUT, if you park there at night beware! You’ll have to huff it all the way around the building because the car readers won’t unlock the doors with your room key back there. Another wonderful thing with safety in mind!

Overall the hotel was beautiful and everything was very clean. Most of the staff were friendly and helpful except for the guy that told me the solution to walking all the way around the building at night was to “not park back there.” I mean really? Such a shame because the location is excellent And again, the building is tastefully done. Even though my plans changed to where I would need to be in town through the 4th, I checked out and found another place to stay, with a different brand. I got upgraded to a suite and I’m not even a member. Such suite irony…(pun intended hence the...

I would have given a 4 for the review because: Andrew was so helpful, funny, attentive, and gracious throughout my stay. Perfect example of hospitality, in my opinion. The venue for a birthday party was great! The attendant on Saturday night/overnight was kind and helpful. The missing star was because the thermostat in our room was not working. Stuff like that happens. However, the score dropped significantly after witnessing the treatment of my family member, as well as being asked to leave the premises though I planned on getting some work done in the lobby. On my own trips and on trips with these family members (across various Hilton brands), I have never experienced this type.of mistreatment. When I came downstairs to check out I was surprised to find out that our party of about 14 people had to leave the premises because the manager, Traci, was afraid of conflict after my family asked for a late check out. As a well traveled person and scholar in Hospitality Leadership, I have a good sense of good customer service. Sometimes that means addressing conflict, especially when the customer is seeking answers in a calm, respectful way. Rarely is there a need to ask all guests to leave the premises, nor is there a need to call the cops because a customer questioned policies of a late check out. No guest needs to worry asking about policies. And, if there is a concern that race may be an issue, that should not be viewed as a conflict where cops need to be called. This experience caused unnecessary stress on my family, not to mention that my meetings had to be conducted outside in the cold because I needed a quiet space at the time we were leaving. This was too much! This was stressful! And it tainted my thoughts on my stay in Anderson as well as for the Hilton brand. Clearly, Andrew was great, but it's people like the manager, Traci, that have changed my experience.

After reading other reviews, it looks like management has been an issue with multiple guests. Something to keep in mind for those considering...

Rudest most condescending manager I have ever encountered,Lauren. I own a concrete placing company I travel through the south east and always stay at the Hilton chain I am a diamond member and was also on the friends and family program until I met Lauren I was a guest and had to extend my stay i made a reservation the previous night online and in the morning went down to the front desk to check in and I was rudely told there was no vacancy with a smirk she was clearly enjoying creating this misfortune for me and my guys (we had three rooms) when I clearly had the rooms reserved I asked for the manager and Lauren said she was the manager and can do whatever she pleases then she proceeded to cancel our reservations I just dealt with it and went somewhere else an hour away last minute after the horrible interaction I left her a bad review a few days later I guess she saw the review and decided to retaliate Since she had already checked me out of our rooms and didn't have my card on file to charge anymore she made a false claim against me to my family member which works for Hilton she said that He needed to take me out of the program and pay a cleaning fee of some sort which she completely manufactured Also threatened to have him fired if he did not pay the fee take down the review and ban us from the friends and family program So I contacted customer service and they absolutely did nothing about it they wanted to give me 10% off of my next stay to make it go away I am still outraged it is an abuse of her position and Hilton should not hire ppl like this to...