We needed a mattress in a short period of time (2 days) and we were looking for a specific mattress. According to the internet we could find the mattress at this store. I called and spoke with David who was very friendly and knowledgeable. He suggested a mattress similar to the one I was looking for explaining the difference between trying to purchase the mattress we fell in love with at the hotel we were staying at and the one he suggested in his store. He invited us to come into the store and lay on the mattress and not just take his word for it as I was certainly ready to do. So we visited David at the store and he made us instantly feel welcome. We laid on the mattress he suggested and his suggestion was spot on. It was so wonderful to meet someone who knows their products so well. I believe we got a fabulous deal as well. If your in a hurry and don't want to be sleeping on the floor or just taking your time to shop, I highly recommend visiting David. Thank you David for your knowledge, friendly welcome, and...
Read moreToday was made much brighter by my interaction at Mattress Firm. I went in with very specific need and many questions. Two days previously I had received excellent customer service from Caleb and had returned to make a purchase. Caleb was not working today, but employee Isaac Mayfield was most helpful in answering all my questions and diligently working to bring my purchase to a satisfactory conclusion. It was impressive to me, especially in this post Covid atmosphere, to receive exemplary customer service from two separate employees. Isaac took a lot of time to explain the differences between different mattress labels within the same brand as well as in comparison to others. I feel that I received great value for my money and purchased a mattress construction thst will service my needs. I highly recommend this company and both of these employees if you are interested in excellent...
Read moreI recently visited Mattress Firm and had the pleasure of working with Elias Thompson. From the moment I walked in, Elias was professional, welcoming, and incredibly knowledgeable. He took the time to ask thoughtful questions about my sleep habits and preferences, and he patiently walked me through several options without ever being pushy.
What really stood out was how genuinely invested he was in helping me find the right mattress rather that just making a sale. He explained the features and differences clearly and helped me stay within my budget while still getting a great product. I never felt rushed or overwhelmed.
Elias made the entire experience smooth and stress-free, and I’m sleeping better than ever thanks to his guidance. It’s rare to find someone so personable and passionate about their work. Highly recommend asking for Elias if you're shopping for a...
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