Hampton Inn Ann Arbor-South — Hotel in Ann Arbor

Unsatisfied with our stay for many reasons. The first reason is because we picked this hotel because of the promise of the shuttle to the Art Festival, and it was listed NOWHERE on the website that the shuttle was running ONLY two times (10 and 11). The fact that it is only running twice for drop offs and twice for pickups is NOT OK. Secondly, the person who checked us in (around 12:30-12:45 on Saturday) was not helpful or really that friendly. She was unaware of ANY other place around the very busy and large area of Ann Arbor that we could take a shuttle to get to the Art Fair (which there were at least 10-12 different places that we found prior to taking an Uber and having to pay to get ourselves to the art fair). Third, the room was $250 a night, which is an exorbitant amount of money for the tiny room that we stayed in. Fourth, the breakfast wasn't the greatest either. The water was not cold at all either. Fifth, in our room, there is nothing that makes this hotel special from any other. There is no real "hotel book" that you see in EVERY other GOOD hotel. We did see that there was the one that you could scan, but it barely told us ANYTHING. Sixth, the bathtub water pressure was slow and took forever to fill up. Seventh, there were no amenities in the hotel room/hotel to make it feel homey or home-like. There were no glass in the entire hotel to use according to the not helpful front desk concierge as well as very little cups or bathroom needs in our room. There was no table/chairs or even any place to "move around" in our room. Overall, we were promised a shuttle when we arrived there (That was a fall out and blatant oversight because NOWHERE on the website does it mention ANYWHERE about a time of the shuttle, which says to ANYONE who is staying at the hotel that the shuttle would be running THE ENTIRE DAY!) This is the MAIN reason why we picked this hote, which means we would NOT have picked this hotel had we known that the shuttle wasn't all day LIKE WE WERE PROMISED ON THE WEBSITE! The rooms were small, the breakfast was average at best and when we come to Ann Arbor Art Festival again, we will be taking advantage of other hotels (probably like the Hyatt because we saw that they were actually smart and competent humans and had a shuttle/bus running more than twice a day on what appears to be their busiest festival of the year). Very disappointed! The hotel is very outdated and warn out. It needs SIGNIFICANT updates to remain competitive (the elevator was VERY loud and the floors were not updated well-dirty and still old as well as the paint peeling in the hotel.)...

Booked this hotel for my son’s hockey team to stay in for their tournament. Its absolute best feature is its location. Easy to access, easy to get to places from and close to a lot of things to do. The hotel itself was just ok. Could use some updating which I suspect they might be doing. The staff was for the most part decent except when the kids were transitioning between rooms on the first floor and one of the managers scolded the parents in the lobby. Now they maybe have been a bit loud, but it wasn’t late and they were just going from one players room to another. That’s the next point, the first floor of this hotel is straight from lobby to room hall with no separation. The pool is right in the middle of the hall as well. If you are on the first floor, you are likely to have a very unpleasant and certainly not peaceful stay. The pool water was green in color. Fists day there a pool light popped out of the side and was bobbing in the pool. We had to get the kids out for safety. I don’t want to rate the place too low because of the location, I’ve stayed at far worse, and most of the staff were very nice. But these are the facts that you...

Called day before we arrived to verify availability of crib and to reserve for our stay. Day of, crib was "missing" during our entire stay. One reason we booked this hotel was because of the staff telling me there was a crib available.

Could only e-check in to one of our 2 rooms. Front desk then had to find a manager to correctly check us into our 2nd room.

Key cards given by front desk never worked on either room door.

Bluetooth access from my phone was random at best.

Electrical shade controls on the window of one room did not work, so we couldn't shut the blinds because there was no manual override.

The indoor pool's temp was not warm.

Hallway noise could easily be heard in our room

Pillows were lumpy

Alarm clock in our room was set by previous guest to go off @ 3am.

Bathroom towels are too small.

Breakfast area was not able to handle the level of guests that were booked. Ran out of plates, milk, trash was overflowing, no available seating, etc.

The cheerios in the "Honey Nut Cheerios" bin were just regular cheerios. Kids were not amused.

Was not able to e-check out at the end...