U of M Orthotics and Prosthetics Center — Local services in Ann Arbor

If it were possible to give zero stars, I would. First, the technician told me that they could not give me a Playmaker knee brace because I was already wearing one...I was wearing a T-scope. I had to google a picture of the playmaker knee brace as well as show her the "BREG T-Scope" label on my current brace. She was going to send me home without a knee brace at all. After ten minutes of arguing, she finally realized I was correct. Then she fitted me with the wrong knee brace which I mentioned to her that it did not feel right, and she said it was supposed to feel that way. At my next PT appointment, it was confirmed that the knee place was incorrect: wrong size, wrong length, even wrong type of Playmaker. Now I am stuck with the wrong brace, and may have to pay out of pocket for a new (correct) brace upwards of $850. The pricing is quite a scam too: they pay a licensing fee to get their logo on the brace. Do not go here especially if you are going to see Janice Powers! Medsport is much more qualified, helpful, courteous, respectful..the...

This location has been making my orthotics since I was a kid — I’ve never felt unwelcome or rushed out of appointments. I’ve had some pretty cool braces made! The puzzle one is my favorite. They’ve always been good about trying to get you in as soon as humanly possible; or they’re able to complete repairs by dropping off the brace.

Appointment wait times can be on the longer side so it’s best to get there earlier. I had repeated issues with one of the braces and its mechanics, Heather was patient and tried her best to resolve the issue with the manufacturer at the time (there was a lot of back and forth). Wait times for when a brace arrives can vary depending on many factors such as manufacturer and your insurance — I’ve never had an excessive wait other than during early COVID times. No complaints about the front desk staff, they’re always polite. I would definitely recommend it here...

My advice to new patients is to make sure the clinic has run the prescription for your orthotic/prosthetic through your insurance BEFORE going in to the fitting (do not assume that they will have done this already). If they have not, you will have no idea of the cost and you will be on the phone with your insurance company most of the appointment trying to figure it out. If you can't get the clinic to run it through the insurance before the appointment at least speak to your insurance company before going in because if you decide not to take the orthotic/prosthetic at the fitting, the clinic will charge you $52 anyway for filling the appointment slot even though the fitter didn’t really...